Word opens when in Outlook and says it needs to close

[Guest]

When I am in Outlook, Word will open by itself, then give an error message "
Microsoft Office Word has encountered a problem and needs to close. We are
sorry for the inconvenience." When I look at what data does the error report
contain, I get this:

AppName: winword.exe AppVer: 11.0.6359.0 App Stamp: 40c8b025 ModName:
hpzpm309.dll ModVer: 2.240.0.0 ModStamp: 3f615fc8 fDebug: 0 Offset:
000355a3

Do you have any suggestions on how to stop this?

 

[Lanwench [MVP - Exchange]]

When I am in Outlook, Word will open by itself, then give an error
message " Microsoft Office Word has encountered a problem and needs
to close. We are sorry for the inconvenience." When I look at what
data does the error report contain, I get this:

AppName: winword.exe AppVer: 11.0.6359.0 App Stamp: 40c8b025
ModName: hpzpm309.dll ModVer: 2.240.0.0 ModStamp: 3f615fc8
fDebug: 0 Offset: 000355a3

Do you have any suggestions on how to stop this?

If you don't care about using Word as your email editor, disable it in your
tools | options | mail format tab.
Or try a detect/repair of office.