Stop Outlook from crashing


M

misaacdavis

When i open outlook it will freeze. I think have to force it to exit and
close bootprep.exe in task manager. It will do this a couple times or just
close automatically. If i open outlook a few more times it will go to the
error reporting service. Here is a list of 3 or many of the error reports i
have got so far. I will add more as they come about.

AppName: outlook.exe AppVer: 12.0.6316.5000 AppStamp:4833a470
ModName: unknown ModVer: 0.0.0.0 ModStamp:00000000
fDebug: 0 Offset: 00010001

AppName: outlook.exe AppVer: 12.0.6316.5000 AppStamp:4833a470
ModName: olmapi32.dll ModVer: 12.0.6315.5000 ModStamp:4824a985
fDebug: 0 Offset: 000088db

AppName: outlook.exe AppVer: 12.0.6316.5000 AppStamp:4833a470
ModName: outlook.exe ModVer: 12.0.6316.5000 ModStamp:4833a470
fDebug: 0 Offset: 000238e5
 
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P

Pat Willener

Does that also happen if you start Outlook in Safe Mode (Start -> Run ->
outlook.exe /safe) ?
 
M

misaacdavis

it will always boot up fine in safe mode.

Whenever the error reporting comes up, after t does its thing the restart
always opens outlook fine.

The only change i can think of on my computer that happened around the same
time as the start of these outlook crashes was the installation of Microsoft
ActiveSync 4.5
 
M

misaacdavis

Nope, uninstall and restart didnt help. Newest one


AppName: outlook.exe AppVer: 12.0.6316.5000

AppStamp:4833a470
ModName: mspst32.dll ModVer: 12.0.6315.5000

ModStamp:4824a935
fDebug: 0 Offset: 0000d379

also one with a ModName of adapi or something like that but i didnt copy it
down
 
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M

misaacdavis

here is the full list of the errors i get when outlook doesnt just freeze up

AppName: outlook.exe AppVer: 12.0.6316.5000 AppStamp:4833a470
ModName: unknown ModVer: 0.0.0.0 ModStamp:00000000
fDebug: 0 Offset: 00010001

AppName: outlook.exe AppVer: 12.0.6316.5000 AppStamp:4833a470
ModName: olmapi32.dll ModVer: 12.0.6315.5000 ModStamp:4824a985
fDebug: 0 Offset: 000088db

AppName: outlook.exe AppVer: 12.0.6316.5000 AppStamp:4833a470
ModName: outlook.exe ModVer: 12.0.6316.5000 ModStamp:4833a470
fDebug: 0 Offset: 000238e5


AppName: outlook.exe AppVer: 12.0.6316.5000 AppStamp:4833a470
ModName: mspst32.dll ModVer: 12.0.6315.5000 ModStamp:4824a935
fDebug: 0 Offset: 0000d379

AppName: outlook.exe AppVer: 12.0.6316.5000 AppStamp:4833a470
ModName: ntdll.dll ModVer: 5.1.2600.5512 ModStamp:4802a12c
fDebug: 0 Offset: 00002128
 

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