Windows Xp Home Doesn't shutdown correctly

[Malcolm K]

Hi,

I am trying to fix a problem with a friends PC,(why does every one assume
you know everything about windows when you work in IT)

When you do a shutdown it gets to the "Windows Xp Shutting down"and jst
hangs for ever.

Apparently there is a white paper or other document that explains the
possible problems on www.microsoft.com but I can't find it.

Any ideas for a good source for info on this

Thanks

 

[TaurArian [MS-MVP]]

Resources to Help Troubleshoot Shutdown Problems in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q308029

Windows XP Shut Down Issues
http://www.kellys-korner-xp.com/win_xp_restart.htm

Troubleshooters for Windows XP Shut Down
http://aumha.org/win5/a/shtdwnxp.htm

"Windows Shutdown & Restart Center Troubleshooting in 15 Steps"
http://aumha.org/win4/a/shutdown.htm



--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping
the information current)


| Hi,
|
| I am trying to fix a problem with a friends PC,(why does every one assume
| you know everything about windows when you work in IT)
|
| When you do a shutdown it gets to the "Windows Xp Shutting down"and jst
| hangs for ever.
|
| Apparently there is a white paper or other document that explains the
| possible problems on www.microsoft.com but I can't find it.
|
| Any ideas for a good source for info on this
|
| Thanks
|
|

 

[Guest]

I've looked at all these suggestions but none seem to fit. XP Home, Svc Pk 2,
all current upgrades. Shutdown intermittantly hangs on "Windows shutting
down" screen for manual shut down, restart from upgrade and manual restart.
Auto restart not set. Problem seems to have started with MS upgrades on July
11.

 

[Guest]

I had the same problem and it seems to be solved. Working with symptoms not
causes -- don't know why it works. Go thru shutdown procedure until you get
to the "turn off computer" box and stop. Let the desktop completely change
to black and white (lose all color) then hold the left click down on "turn
off" for 2-3 secs before releasing. If I'm not patient and rush it it won't
work, but it's worth playing with to get the timing right. Problem seems to
have started after the July updates for XP.