Windows Vista refund policy

[marty]

I have a bought a new notebook with Windows Vista pre-installed. The
problem is I don't agree with the EULA, so I can't continue to use the
notebook. Does Microsoft have a refund policy in these cases where the
end user clicks "I disagree" to the EULA? I do want to keep the
notebook, but I believe I should be eligible for a refund for any
licensing costs pertaining to Windows Vista software.

Thanks for any help!

 

[Ron Martell]

I have a bought a new notebook with Windows Vista pre-installed. The
problem is I don't agree with the EULA, so I can't continue to use the
notebook. Does Microsoft have a refund policy in these cases where the
end user clicks "I disagree" to the EULA? I do want to keep the
notebook, but I believe I should be eligible for a refund for any
licensing costs pertaining to Windows Vista software.

Thanks for any help!

Computers purchased with Windows preinstalled invariably have an OEM
version of Windows installed, and are sold by the computer vendor at
one single price for the computer plus operating system combined. They
cannot be unbundled.

What you can do is to inquire from your notebook manufacturer if they
will sell the bare notebook with no operating system installed. Some
will, some won't. If that maker won't do it then check with other
notebook manufacturer's to find one that will and which has a model
that suits your requirements.

In either case, your only viable option is to return the notebook for
a refund and purchase a model with no preinstalled Windows (or one
with Windows XP preinstalled - some companies still offer these).

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[Not Me]

Call whoever you bought it from, ask to exchange it for a machine with a
different OS.

 

[Jon]

I have a bought a new notebook with Windows Vista pre-installed. The
problem is I don't agree with the EULA, so I can't continue to use the
notebook. Does Microsoft have a refund policy in these cases where the end
user clicks "I disagree" to the EULA? I do want to keep the notebook, but I
believe I should be eligible for a refund for any licensing costs
pertaining to Windows Vista software.

Thanks for any help!

You deserve a full refund for being the first person to have ever read it.

 

[DarkSentinel]

You deserve a full refund for being the first person to have ever read it.

Ok, I HAVE to agree with this one! ROFL

 

[DarkSentinel]

Computers purchased with Windows preinstalled invariably have an OEM
version of Windows installed, and are sold by the computer vendor at
one single price for the computer plus operating system combined. They
cannot be unbundled.

What you can do is to inquire from your notebook manufacturer if they
will sell the bare notebook with no operating system installed. Some
will, some won't. If that maker won't do it then check with other
notebook manufacturer's to find one that will and which has a model
that suits your requirements.

In either case, your only viable option is to return the notebook for
a refund and purchase a model with no preinstalled Windows (or one
with Windows XP preinstalled - some companies still offer these).

Good luck

Only problem is that all the EULA's with any OS except for Linux will
probably read the same. Only recourse for the OP may just be to load Linux
if he doesn't want to abide by the terms of any EULA.

 

[thetruthhurts]

I have a bought a new notebook with Windows Vista pre-installed. The
problem is I don't agree with the EULA, so I can't continue to use the
notebook. Does Microsoft have a refund policy in these cases where the
end user clicks "I disagree" to the EULA? I do want to keep the
notebook, but I believe I should be eligible for a refund for any
licensing costs pertaining to Windows Vista software.

Thanks for any help!

If M$ allowed that they'd go broke.

 

[MICHAEL]

I have a bought a new notebook with Windows Vista pre-installed. The
problem is I don't agree with the EULA, so I can't continue to use the
notebook. Does Microsoft have a refund policy in these cases where the
end user clicks "I disagree" to the EULA? I do want to keep the
notebook, but I believe I should be eligible for a refund for any
licensing costs pertaining to Windows Vista software.

Thanks for any help!

Maybe you could try this;

http://www.linux.com/articles/59381
How to get a Windows refund


-Michael

 

[john]

I have a bought a new notebook with Windows Vista pre-installed. The
problem is I don't agree with the EULA, so I can't continue to use the
notebook. Does Microsoft have a refund policy in these cases where the end
user clicks "I disagree" to the EULA? I do want to keep the notebook, but I
believe I should be eligible for a refund for any licensing costs
pertaining to Windows Vista software.

Thanks for any help!

Microsoft has a 45 day no questions asked refund policy. It doesn't matter
if the box was opened and the software was installed or not.
I know, I already returned [2] copies of that POS and got full refunds for
both, including return shipping costs.

Microsoft North American Retail Product Refund Guidelines:
http://www.microsoft.com/mscorp/productrefund/refund.asp

 

[MICHAEL]

Microsoft has a 45 day no questions asked refund policy. It doesn't matter if the box was
opened and the software was installed or not.
I know, I already returned [2] copies of that POS and got full refunds for both, including
return shipping costs.

Microsoft North American Retail Product Refund Guidelines:
http://www.microsoft.com/mscorp/productrefund/refund.asp

That's for retail purchases, not pre-installed OEM copies.

<quote>
What Products Are Not Eligible for a Refund?

Original Equipment Manufacturer (OEM) software preloaded on a PC (contact the PC manufacturer)

Original Equipment Manufacturer (OEM) software sold separately from PC (contact the reseller or
retailer)
</quote>


-Michael

 

[The poster formerly known as 'The Poster Formerly]

I have a bought a new notebook with Windows Vista pre-installed. The
problem is I don't agree with the EULA, so I can't continue to use the
notebook. Does Microsoft have a refund policy in these cases where the
end user clicks "I disagree" to the EULA? I do want to keep the
notebook, but I believe I should be eligible for a refund for any
licensing costs pertaining to Windows Vista software.

Thanks for any help!

Return to Microsoft:

Quoted from the MS website:

http://www.microsoft.com/mscorp/productrefund/refund.mspx

"Microsoft offers a 45 day refund on all there products.

Along with a up to 7.00 for return shipping. The number to call:

1-888-673-8624

This applies to retail items purchased in North America only. If it is
an OEM item, you need to return it for a refund from the OEM you
purchased it from."

If your Vista is an OEM version, then you need to contact your OEM where
you purchased the laptop from and inquire about how to return it.

--
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"Fair use is not merely a nice concept--it is a federal law based on
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creativity and innovation that is a hallmark of this country. Consumer
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- Maura Corbett

 

[ray]

I have a bought a new notebook with Windows Vista pre-installed. The
problem is I don't agree with the EULA, so I can't continue to use the
notebook. Does Microsoft have a refund policy in these cases where the
end user clicks "I disagree" to the EULA? I do want to keep the
notebook, but I believe I should be eligible for a refund for any
licensing costs pertaining to Windows Vista software.

Thanks for any help!

You'll have to battle with the manufacturer. Call them and tell them.
When you're told that it can't be done, ask to speak to a supervisor.
There are documented cases of folks succeeding in getting a refund, but
generally it isn't easy. I believe DELL has been one of the most
accomodating in that regard.

 

[Jupiter Jones [MVP]]

A few gave the link to the 45 day refund policy.
You purchased OEM so that link does not apply.
If you do not agree to the terms of the OEM license preinstalled on
the computer, return the computer to the seller for a refund.
Then purchase a computer that meets your needs.
In all probability, any computer preinstalled with any version of
Windows will have a similar license since little has changed over the
years.

Contact the laptop manufacturer for options, your solution is with
them.

It seems you are better off with an operating system from another
source other than Microsoft.