Windows Update Freeze: How to Troubleshoot?

[petergoode]

Thanks in advance if anyone can offer any insights on this....it is really
Zonelabs' problem, but they seem to be unable to provide a solution.

Specifically, I am running Vista Home Premium on my wife's PC, a Dell
system, with Zone Alarm Internet Suite (latest version) running.

Every three to four weeks, Windows Update simply freezes...and the only
solution is to fully uninstall Zone Alarm. When I reinstall ZA, it will
again work well for a few weeks, then the same problem.

So, I wondered if there is any sort of manner by which to identify what
might be causing such a conflict, i.e. some sort of diagnostic to run to see
what is going wrong.

Again, I know this is Zone Alarm's issue, but I would love to find a simple
solution aside from the obvious of getting a different security package!

Thanks!

peter

 

[+Bob+]

Again, I know this is Zone Alarm's issue, but I would love to find a simple
solution aside from the obvious of getting a different security package!

You might try the ZA forums

 

[petergoode]

Thanks, Bob...I did indeed post the issue a couple of times...one other
person had the same problem with no solution, and the other post was
unanswered.

Peter

 

[petergoode]

I am still working on this problem...I tried unchecking everything in
msconfig aside from ZA and TrueVector scanning, rebooted, and Windows Update
still froze...I wonder if anyone can please let me know if this program
freeze detail message provides a clue:

Description:

A problem caused this program to stop interacting with Windows.

Problem signature:

Problem Event Name: AppHangXProcB1

Application Name: Explorer.EXE

Application Version: 6.0.6001.18164

Application Timestamp: 4907e242

Hang Signature: 8514

Hang Type: 6208

Waiting on Application Name: svchost.exe

Waiting on Application Version: 0.0.0.0

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Hang Signature 1: 5060026e21d7eea36909d7eb4e83e80f

Additional Hang Signature 2: 455d

Additional Hang Signature 3: e7142fbff622ae8768e5f08f9f26d21f

Additional Hang Signature 4: 8514

Additional Hang Signature 5: 5060026e21d7eea36909d7eb4e83e80f

Additional Hang Signature 6: 455d

Additional Hang Signature 7: e7142fbff622ae8768e5f08f9f26d21f

Read our privacy statement:

http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

Thanks again!

Peter