Windows File Protection: ntshrui.dll

[Steve Nielsen]

My home system has been getting this error periodically at startup,
about once a week or so. It prompts me for the Windows CD and seems to
correct it. Looking at Event Viewer is shows an Information event (not
an error event) entry:

Windows File Protection
Category: None
Event ID: 64004

The protected system file ntshrui.dll could not be restored to its
original, valid version. The file version of the bad file is 5.0.2134.1
The specific error code is 0x800b0100 [No signature was present in the
subject.].

I'm running fully updated Windows 2000 Pro, up to date Symantec
Antivirus, Kerio Personal Firewall, SpywareGaurd, PopupKiller and use
SpybotS&D and AdAware on a regular basis. Other than this error the
system runs flawlessly.

Anyone have any clues what is causing this?

Steve

 

[Ken Simmons [MSFT]]

Hi Seve,

Try running SFC /SCANNOW and let Windows File Protection run. Check to see
if any application is replacing this file.

Regards,

Ken Simmons

Microsoft Technical Support for Platforms and Business Applications

 

[Steve Nielsen]

Thanks Ken, will try that.

Steve

Hi Seve,

Try running SFC /SCANNOW and let Windows File Protection run. Check to see
if any application is replacing this file.

Regards,

Ken Simmons

Microsoft Technical Support for Platforms and Business Applications

My home system has been getting this error periodically at startup,
about once a week or so. It prompts me for the Windows CD and seems to
correct it. Looking at Event Viewer is shows an Information event (not
an error event) entry:

Windows File Protection
Category: None
Event ID: 64004

The protected system file ntshrui.dll could not be restored to its
original, valid version. The file version of the bad file is 5.0.2134.1
The specific error code is 0x800b0100 [No signature was present in the
subject.].

I'm running fully updated Windows 2000 Pro, up to date Symantec
Antivirus, Kerio Personal Firewall, SpywareGaurd, PopupKiller and use
SpybotS&D and AdAware on a regular basis. Other than this error the
system runs flawlessly.

Anyone have any clues what is causing this?

Steve

 

[Steve Nielsen]

I did SFC /SCANNOW and it finished with no prompt or report. Looking at
Event viewer it shows it found but failed to replace several files
(quite a long list). This was a few days ago (I've been ill for a few
days). Should I have disabled the firewall first? I thought it would not
matter since this was all local machine stuff and had nothing to do with
nor was I on the network.

Steve

Hi Seve,

Try running SFC /SCANNOW and let Windows File Protection run. Check to see
if any application is replacing this file.

Regards,

Ken Simmons

Microsoft Technical Support for Platforms and Business Applications

My home system has been getting this error periodically at startup,
about once a week or so. It prompts me for the Windows CD and seems to
correct it. Looking at Event Viewer is shows an Information event (not
an error event) entry:

Windows File Protection
Category: None
Event ID: 64004

The protected system file ntshrui.dll could not be restored to its
original, valid version. The file version of the bad file is 5.0.2134.1
The specific error code is 0x800b0100 [No signature was present in the
subject.].

I'm running fully updated Windows 2000 Pro, up to date Symantec
Antivirus, Kerio Personal Firewall, SpywareGaurd, PopupKiller and use
SpybotS&D and AdAware on a regular basis. Other than this error the
system runs flawlessly.

Anyone have any clues what is causing this?

Steve