G
gatehill
I successfully removed Sasser from a friend's PC on
Thursday so, full of confidence I went to another
friend's house on Friday to carry out the same operation.
At both clients I turned on the XP firewall, removed the
worm using the Symantec tool which I had downloaded on to
a CD and then ran Windows Update to download the latest
critical updates, including 835732.
However, at the second client's house when we tried to
restart the computer, as required after installing the
windows updates the PC would not reboot, instead we got
the error message along the lines of: "lsass.exe could
not run as lsasrv.dll is missing".
I could copy these files on to a CD on my own PC and take
them to him, but I need to know whether it is better to
run the Dell diagnostics CD or just start in safe mode
and copy the files, or run the Operating System CD and
effect a repair.
Advice please!
Thursday so, full of confidence I went to another
friend's house on Friday to carry out the same operation.
At both clients I turned on the XP firewall, removed the
worm using the Symantec tool which I had downloaded on to
a CD and then ran Windows Update to download the latest
critical updates, including 835732.
However, at the second client's house when we tried to
restart the computer, as required after installing the
windows updates the PC would not reboot, instead we got
the error message along the lines of: "lsass.exe could
not run as lsasrv.dll is missing".
I could copy these files on to a CD on my own PC and take
them to him, but I need to know whether it is better to
run the Dell diagnostics CD or just start in safe mode
and copy the files, or run the Operating System CD and
effect a repair.
Advice please!