Failed Windows Update


J

Jim Bunton

Windows XP media Centre Edition
Regularly updated using Automatic updates
Only update not installed is Internet Explorer 8 - I still use v7

****Copy and paste from Windows update web response ***********
** which is (mysteriously) more than is actually dislayed on the web page **
Failed Updates
For help installing an update successfully, see the solution under
each problem description.


Problem: End User License Agreement (EULA) Not Accepted
Solution: Check for updates again and wait while you install updates.
You will be asked to accept the EULA before any updates with a EULA can be
installed.

Problem: Not Enough Disk Space
Solution: To make more space available, run the Disk Cleanup tool or
uninstall any programs that you don't use. For directions, see Help and
Support on your computer.

Problem: Automatic Updates is currently installing updates
Solution: Please wait until Automatic Updates is complete and then
check your update history. At that time, if the update has failed to
install, you can try installing it from the website.
Note: To view Automatic Updates progress, click the updating icon in
your System Tray.

Problem: Please check your update history for a description.

Problem: A problem on your computer is preventing updates from being
downloaded or installed
Solution: To fix the problem, try installing the updates again. If
that doesn't work, use the Troubleshooter to try solve the problem.

Microsoft Windows XP
Security Update for Windows XP Media Center Edition 2005 Update Rollup
2 X86 Edition (KB2619340)


******* END *******

This:-
Security Update for Windows XP Media Center Edition 2005 Update Rollup 2 X86
Edition (KB2619340)

has failed to install several times after being flagged by Autoimatuc
Updates.

Tried again by accessing Windows updates web page.
Closed down and rebooted

Still refuses to install.

This is the first time I have had a failure to install updates

?? what to do ??
 
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M

MowGreen

Jim said:
Windows XP media Centre Edition
Regularly updated using Automatic updates
Only update not installed is Internet Explorer 8 - I still use v7

****Copy and paste from Windows update web response ***********
******* END *******

This:-
Security Update for Windows XP Media Center Edition 2005 Update Rollup 2 X86
Edition (KB2619340)

has failed to install several times after being flagged by Autoimatuc
Updates.

Tried again by accessing Windows updates web page.
Closed down and rebooted

Still refuses to install.

This is the first time I have had a failure to install updates

?? what to do ??


Suggest you check the KB2619340.log, located in Windows, for a possible
clue to the installation failure, Jim.

Since this is a Security update you can also seek "no-charge" support
from Microsoft for the installation issue -

" How to obtain help and support for this security update
For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support website:
http://support.microsoft.com/common/international.aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge email support or to unlimited individual chat support by
visiting the following Microsoft website:
http://support.microsoft.com/oas/default.aspx?&prid=7552 "

The only hangup about contacting MS is that they are "evolving" User
support options and "no-charge" support appears to be becoming extinct.

In this case, evolving means that MS is reneging on their previous
offers of "no-charge" support for the cleaning of Home Users infected
systems and may include the installation of Security updates. With MS,
one never knows as they don't even know.


MowGreen
================
*-343-* FDNY
Never Forgotten
================

"Security updates should *never* have *non-security content* prechecked
 
P

Peter Foldes

Jim

http://supportservices.microsoft.com/support/services

Reverts to the below since you are outside of the US.
Non-US residents attempting to reach the site are now redirected to
www.answerdesk.com.


http://www.answerdesk.com/pages/msad/ipRestriction/ipRestriction.html

--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
This posting is provided "AS IS" with no warranties, and confers no rights.
http://www.microsoft.com/protect
 
J

Jim Bunton

Dear Mowgreen & Peter,
Many thanks for your prompt responses to my posting.

Had alook at the KB2619340.log - but got rather mind boggled!
[happy to send a copy if you would like one]

Couldn't find a way of accessing Ms support without giving them my credit
card details!

But - following your links came accross "MicrosoftFixit" - tried the
default mode several times
It found and fixed some errors BUT still no success installing the upgrade

then came accross this link http://support.microsoft.com/kb/910339 [a clear
and not too techy set of suggestions] and so:

Tried installing in safe mode
got the message
KB2619340 not able to backup registrykey
HKLM\Software\MicrosoftUpdates\WindowsXP\\\SP3\KB2619340 to file
C:\windows\NTUinstallKB2619340$\reg00003. 87:the parameter is incorrect

RETRY and it carried on
BUT still no joy.

Eventually ran MicrosoftFixit again in "let me select the fixes to apply"
mode.
(though the link above didn't recommend it!!)
It found and fixed "another problem" - but then ran on with no manual fixes
suggested
AND after this

The upgrade reqirement does not list on reboot OR on running Windows Update
on the web
SO - I hope it's now ok
!!!!!!!
EXCEPT that it doesn't show as having been updated successfully on the
Windows Update page (show history)

ERR - should I carry on living in hope or investigate further do you think?
!!!!!!!

Jim Bunton
 
M

MowGreen

Jim,

I'm busy with out of town visitors and don't have the time to boot this
system to XP Media Center ... but, what I've seen from perusing the
drive it's installed to is that the update replaces a .dll, specifically
- Encdec.dll version number 6.5.2715.5512

It's copied to system32 and system32\DllCache.
There's an .inf file copied to
WINDOWS\INF\KB2619340rg.inf

It's installed, registered, then unregistered -

Starting process: C:\WINDOWS\ehome\medctrro.exe /f
C:\WINDOWS\INF\KB2619340rg.inf UnRegister

The information in the registry that shows the update has been installed
is located at

HKLM\Software\MicrosoftUpdates\WindowsXP\\\SP3\KB2619340

There should be a file list, that shows Encdec.dll has been
replaced/updated.
If those exist on your system then the update has installed.
When I get time later this week ( Thursday ), I'll boot to MCE and see
if it shows in Add/Remove Programs.

MowGreen
================
*-343-* FDNY
Never Forgotten
================

"Security updates should *never* have *non-security content* prechecked



Jim said:
Dear Mowgreen& Peter,
Many thanks for your prompt responses to my posting.

Had alook at the KB2619340.log - but got rather mind boggled!
[happy to send a copy if you would like one]

Couldn't find a way of accessing Ms support without giving them my credit
card details!

But - following your links came accross "MicrosoftFixit" - tried the
default mode several times
It found and fixed some errors BUT still no success installing the upgrade

then came accross this link http://support.microsoft.com/kb/910339 [a clear
and not too techy set of suggestions] and so:

Tried installing in safe mode
got the message
KB2619340 not able to backup registrykey
HKLM\Software\MicrosoftUpdates\WindowsXP\\\SP3\KB2619340 to file
C:\windows\NTUinstallKB2619340$\reg00003. 87:the parameter is incorrect

RETRY and it carried on
BUT still no joy.

Eventually ran MicrosoftFixit again in "let me select the fixes to apply"
mode.
(though the link above didn't recommend it!!)
It found and fixed "another problem" - but then ran on with no manual fixes
suggested
AND after this

The upgrade reqirement does not list on reboot OR on running Windows Update
on the web
SO - I hope it's now ok
!!!!!!!
EXCEPT that it doesn't show as having been updated successfully on the
Windows Update page (show history)

ERR - should I carry on living in hope or investigate further do you think?
!!!!!!!

Jim Bunton

Peter Foldes said:
Jim

http://supportservices.microsoft.com/support/services

Reverts to the below since you are outside of the US.
Non-US residents attempting to reach the site are now redirected to
www.answerdesk.com.


http://www.answerdesk.com/pages/msad/ipRestriction/ipRestriction.html

--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
This posting is provided "AS IS" with no warranties, and confers no
rights.
http://www.microsoft.com/protect
 
J

Jim Bunton

Seems as if quite a few people hae had recent problems with some recent Xp
mediacetre edition updates flagged by the MS update system

What seems to work in general is to down laod the updaste from Ms Download
[eg Google msdownloads KB2628259 - the id of the failed update shown
when it fails]

Download the update onto your machine and save it.

Then double click the saved file (what is called a manual update)
If an error message is displayed in a message box then click Retry.

This generally seems to result in a reported successful install

If commputer doesn't automatically reboot then reboot anyway.

Go to MsUpdate
http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us

If you list you update log the success is not reported.

HOWEVER if you carry on with the Update system it no longer lists the update
as required -

So one assumes that the update was successful.

[See also Microsoft Forums TechNet, Windows XP Service Pack 3 (SP3)]

Jim Bunton
 
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G

Greegor

Is any of this because of MS UPDATE pushing out
updates that require the newest installer
without first pushing out that installer?

Did MS ever even fix THAT little piece of genius?
 
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H

hp

Seems as if quite a few people hae had recent problems with some recent Xp
mediacetre edition updates flagged by the MS update system
What seems to work in general is to down laod the updaste from Ms Download
[eg Google msdownloads KB2628259 - the id of the failed update shown
when it fails]
Download the update onto your machine and save it.
Then double click the saved file (what is called a manual update)
If an error message is displayed in a message box then click Retry.
This generally seems to result in a reported successful install
If commputer doesn't automatically reboot then reboot anyway.
If you list you update log the success is not reported.
HOWEVER if you carry on with the Update system it no longer lists the update
as required -
So one assumes that the update was successful.
[See also Microsoft Forums TechNet, Windows XP Service Pack 3 (SP3)]
Jim Bunton


Had this problem a lot, and used the 'manual' proceedure for 1/3 of the
'required' updates when I went to Xp X64 a year a go, aggerbaiting but
surmountable problems
 

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