Problem with recent XP Windows Update


E

ECLiPSE 2002

Last Tuesday's windows update appears to have been faulty - not all of
the updates installed; specifically Microsoft .NET Framework 3.5 SP1
and .NET Framework 2.0 SP2 Security Update for Windows 2000, Windows
Server 2003, and Windows XP x86 (KB979909)
Microsoft .NET Framework 1.1 SP1 Security Update for Windows 2000 and
Windows XP (KB979906).

After several tries with the same outcome..."unable to install
updates" I am wondering whether these two updates are important;
moreover, I cannot get rid of the "Updates are ready for your
computer, click here to install these updates" icon in my system tray.

Anyone else having a similar experience? Any fixes available?

Mary
 
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1

123Jim

ECLiPSE 2002 said:
Last Tuesday's windows update appears to have been faulty - not all of
the updates installed; specifically Microsoft .NET Framework 3.5 SP1
and .NET Framework 2.0 SP2 Security Update for Windows 2000, Windows
Server 2003, and Windows XP x86 (KB979909)
Microsoft .NET Framework 1.1 SP1 Security Update for Windows 2000 and
Windows XP (KB979906).

After several tries with the same outcome..."unable to install
updates" I am wondering whether these two updates are important;
moreover, I cannot get rid of the "Updates are ready for your
computer, click here to install these updates" icon in my system tray.

Anyone else having a similar experience? Any fixes available?


This is happening often to many people lately..
go here:
http://support.microsoft.com/kb/971058
Use the 'fixit'
( .. downloaded but not yet installed updates are cleared and the updates
process is reset)
You will find that the uninstalled updates need to be downloaded again ..
but it all happens in the usual automatic way
 
T

Twayne

In
OP: Since you're currently operating without them, you could "probably" do
without them, but that's not a recommended course of action. You could
install a program that needs them or even an update down the road could
require them.
This is happening often to many people lately..
go here:
http://support.microsoft.com/kb/971058
Use the 'fixit'
( .. downloaded but not yet installed updates are cleared
and the updates process is reset)
You will find that the uninstalled updates need to be
downloaded again .. but it all happens in the usual
automatic way

XP Pro XP3 here and no problems like that here at least. I don't know what
the pattern is for that problem but I have heard of it from reliable sources
including the KBs at MS. I've only seen it once on a customer's machine and
in that case it was file corruption. Assuming that's the ONLY file
corruption causing any problems anywhere, the KB would probably suffice.
Better than doing a manual reinstall if you don't have to, that's for sure.

HTH,

Twayne`
 
1

123Jim

Twayne said:
In

OP: Since you're currently operating without them, you could "probably" do
without them, but that's not a recommended course of action. You could
install a program that needs them or even an update down the road could
require them.


Do without security updates for .NET ? ..
I don't think so .. if windows update says you need security updates, then
you need it! obey the computer :)
 
K

kraut

This is happening often to many people lately..
go here:
http://support.microsoft.com/kb/971058
Use the 'fixit'
( .. downloaded but not yet installed updates are cleared and the updates
process is reset)
You will find that the uninstalled updates need to be downloaded again ..
but it all happens in the usual automatic way

When I go to install the updates kb979909 and kb982168 it always show
as being successful when it is not. Next time they show up again but
says they have been downloaded but need to be installed.

I was wondering where the downloads from windows update are stored on
the system (What directory).

Maybe if we could delete the download and redownload they might
install properly.

TIA
 
1

123Jim

kraut said:
When I go to install the updates kb979909 and kb982168 it always show
as being successful when it is not. Next time they show up again but
says they have been downloaded but need to be installed.

I was wondering where the downloads from windows update are stored on
the system (What directory).

Maybe if we could delete the download and redownload they might
install properly.


By running the 'fixit' here: http://support.microsoft.com/kb/971058 those
downloaded files are deleted and the update procedure is reset.

You can do it manually, but there is a problem, as first you need to 'stop'
the related update service on your computer, that is what the 'fixit' does
automatically.

If it is not working, the next thing to try would be: run the fixit, then
open 'Task Manager' (right click task bar, choose 'task manager') Now go
through the processes list, selecting and stopping 'end process' on many
processes, Hopefully you will stop a process that is causing a problem with
your windows updates. (I recently found that an HP update process was
causing a problem).
When you have done that go to: http://windowsupdate.microsoft.com/ Choose to
'Get high-priority updates ' with the Express button.
 
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1

123Jim

123Jim said:
By running the 'fixit' here: http://support.microsoft.com/kb/971058 those
downloaded files are deleted and the update procedure is reset.

You can do it manually, but there is a problem, as first you need to
'stop' the related update service on your computer, that is what the
'fixit' does automatically.

If it is not working, the next thing to try would be: run the fixit, then
open 'Task Manager' (right click task bar, choose 'task manager') Now go
through the processes list, selecting and stopping 'end process' on many
processes, Hopefully you will stop a process that is causing a problem
with your windows updates. (I recently found that an HP update process was
causing a problem).
When you have done that go to: http://windowsupdate.microsoft.com/ Choose
to 'Get high-priority updates ' with the Express button.

I should add: After you run the 'fixit' ,of course, you need to download
again the update files. You can either wait for windows update to do it for
you, in the normal way , or you can speed things up by visiting the windows
update website linked above.
 
K

kraut

By running the 'fixit' here: http://support.microsoft.com/kb/971058 those
downloaded files are deleted and the update procedure is reset.

You can do it manually, but there is a problem, as first you need to 'stop'
the related update service on your computer, that is what the 'fixit' does
automatically.

If it is not working, the next thing to try would be: run the fixit, then
open 'Task Manager' (right click task bar, choose 'task manager') Now go
through the processes list, selecting and stopping 'end process' on many
processes, Hopefully you will stop a process that is causing a problem with
your windows updates. (I recently found that an HP update process was
causing a problem).
When you have done that go to: http://windowsupdate.microsoft.com/ Choose to
'Get high-priority updates ' with the Express button.


I ran the above fix-it and revisited the update site and supposedly
reDLrd and installed the updates kb979909 and kb982168 and restarted
system and revisited update site and they showed up again and said
they were DLed but not installed even though when I was there before
it showed the updates kb979909 and kb982168 as succeeding.

I have done everything people have suggested - EVERYTHING - but the
results are all the same. Last time I said I was going to ignore the
problem and hope it went away on its own one of the MVPs in other
group went off like this was my fault this was going on.

Why doen't MS fix the problem?? With all the people having these
problems that should tell them that there is something wrong on there
end in my opinion!!
 
1

123Jim

kraut said:
I ran the above fix-it and revisited the update site and supposedly
reDLrd and installed the updates kb979909 and kb982168 and restarted
system and revisited update site and they showed up again and said
they were DLed but not installed even though when I was there before
it showed the updates kb979909 and kb982168 as succeeding.

I have done everything people have suggested - EVERYTHING - but the
results are all the same. Last time I said I was going to ignore the
problem and hope it went away on its own one of the MVPs in other
group went off like this was my fault this was going on.

Why doen't MS fix the problem?? With all the people having these
problems that should tell them that there is something wrong on there
end in my opinion!!

Any error messages? does windows update indicate a failed update?

Did you try stopping many processes in task manager before visiting windows
update?
If you did not, then once again, clear up the downloaded updates using the
'fixit' before trying again.
 
K

kraut

Any error messages? does windows update indicate a failed update?

Did you try stopping many processes in task manager before visiting windows
update?
If you did not, then once again, clear up the downloaded updates using the
'fixit' before trying again.


No error messages of anykind. Update site always shows the updates
kb979909 and kb982168 as suceeding but they are always there the next
time when I go back and in the Windows add / remove programs the
update never show up (Yes I have the box checked to show updates) and
they show as being DLed but not installed at the update site.

The only thing running in background other then what XP needs is the
Windows firewall and AVG Free antivirus which I stopped before the
last couple update attempts. I am one of these person that rather not
have a bunch of stuff running. I would rather run it manually and
know what is going on.
 
1

123Jim

kraut said:
No error messages of anykind. Update site always shows the updates
kb979909 and kb982168 as suceeding but they are always there the next
time when I go back and in the Windows add / remove programs the
update never show up (Yes I have the box checked to show updates) and
they show as being DLed but not installed at the update site.

The only thing running in background other then what XP needs is the
Windows firewall and AVG Free antivirus which I stopped before the
last couple update attempts. I am one of these person that rather not
have a bunch of stuff running. I would rather run it manually and
know what is going on.

This is something I've never had to do, but it seems very similar to going
through the task manager's process list and stopping processes ..
Check: Method 3: Install the update in Safe Mode
here:
http://support.microsoft.com/kb/910339
 
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1

123Jim

kraut said:
No error messages of anykind. Update site always shows the updates
kb979909 and kb982168 as suceeding but they are always there the next
time when I go back and in the Windows add / remove programs the
update never show up (Yes I have the box checked to show updates) and
they show as being DLed but not installed at the update site.

The only thing running in background other then what XP needs is the
Windows firewall and AVG Free antivirus which I stopped before the
last couple update attempts. I am one of these person that rather not
have a bunch of stuff running. I would rather run it manually and
know what is going on.

Something else to try is removing .NET in add-remove programs, reinstall it
from Microsoft, and then try windows update again.

take note of the .NET versions you are removing so that you can re-install
them from here:
http://www.microsoft.com/downloads/en/results.aspx?freetext=.net&displaylang=en&stype=s_basic
 
K

kraut

Something else to try is removing .NET in add-remove programs, reinstall it
from Microsoft, and then try windows update again.

take note of the .NET versions you are removing so that you can re-install
them from here:
http://www.microsoft.com/downloads/en/results.aspx?freetext=.net&displaylang=en&stype=s_basic


I did the taskmanager and stopped anything that was not MS then ran
msconfig and under services unchecked all non MS and restarted system
in what it said was "Selective" mode and did the windows update AGAIN.
It showed all suceeded. Restarted system with normal startup.

Went to add / remove programs with updates showing and it showed one
of the updates there (KB979909) but not the other (KB982168).

Went back to Windows updates and it showed both KB979909 & KB982168 as
being DLed but needing to be installed even though add / remove
programs showed KB979909 as being installed.

I GIVE UP!!! I am pulling what little hair I have out!!!
 
1

123Jim

kraut said:
I did the taskmanager and stopped anything that was not MS then ran
msconfig and under services unchecked all non MS and restarted system
in what it said was "Selective" mode and did the windows update AGAIN.
It showed all suceeded. Restarted system with normal startup.

Went to add / remove programs with updates showing and it showed one
of the updates there (KB979909) but not the other (KB982168).

Went back to Windows updates and it showed both KB979909 & KB982168 as
being DLed but needing to be installed even though add / remove
programs showed KB979909 as being installed.

I GIVE UP!!! I am pulling what little hair I have out!!!

Did you try removing .NET in Add Remove programs? there's probably
framework 2, 3 maybe 3.5, remove them all .. You need not reinstall them
until you need them . You probably have a program or two that needs them. ..
eventually .. the risk is that those programs might just behave broken, and
may not be programmed to warn of missing .NET frameworks.. but as long as
you keep that in mind . you don't need them till you need them.
 
K

kraut

Did you try removing .NET in Add Remove programs? there's probably
framework 2, 3 maybe 3.5, remove them all .. You need not reinstall them
until you need them . You probably have a program or two that needs them. ..
eventually .. the risk is that those programs might just behave broken, and
may not be programmed to warn of missing .NET frameworks.. but as long as
you keep that in mind . you don't need them till you need them.


I tryed everythin else with no success so I guess I might as well try
that.

If I remove them all will windows update pick it up and re-install
them??

Do not want to screw the whole system up.

Thanks much.
 
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1

123Jim

kraut said:
I tryed everythin else with no success so I guess I might as well try
that.

If I remove them all will windows update pick it up and re-install
them??

Do not want to screw the whole system up.

Unfortunately you need to download and re-install the .Net frameworks
yourself .. as it is unlikely Windows will do that automatically until some
program needs it .. see the links here:
http://support.microsoft.com/kb/976982
In that webpage there's a link to a .Net Cleanup Utility. The link is
broken, but it can be found here:
http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

Cleanup Utility looks like something to try ~only if~ removing the .Net
frameworks in Add/remove programs does not work.

Reboot and then Download and re-install the .NET components (Follow the
re-install advice (with download links) in the first webpage above.)
 
E

ECLiPSE 2002

123Jim,

Like Kraut, I have tried the suggestions outlined here without success
- in my case it is KB 979909 and 979906 that fail to install as
identified in my initial post.

Your comment about removing the .net files in Add/Remove is my last
hope. I find Microsoft.net Frameworks 1.1, 2.0,3.0 and 3.5 each has
one or more KBs or Hotfixes,etc.

Questions:
Should all the .nets and their associated KBs and hot fixes, etc be
removed as suggested to Kraut? If yes, will I get a popup telling me
to install these one or more of these .nets if a windows program
requires it in the future?

Thanks for all your patience and input,

Mary
 
S

Shenan Stanley

Should all the .nets and their associated KBs and hot fixes, etc be
removed as suggested to Kraut? If yes, will I get a popup telling me
to install these one or more of these .nets if a windows program
requires it in the future?

Yes. Yes.

But you will be reinstalling everyone of them if you do things correctly
anyway - not just uninstalling to uninstall.
 
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K

kraut

Unfortunately you need to download and re-install the .Net frameworks
yourself .. as it is unlikely Windows will do that automatically until some
program needs it .. see the links here:
http://support.microsoft.com/kb/976982
In that webpage there's a link to a .Net Cleanup Utility. The link is
broken, but it can be found here:
http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

Cleanup Utility looks like something to try ~only if~ removing the .Net
frameworks in Add/remove programs does not work.

Reboot and then Download and re-install the .NET components (Follow the
re-install advice (with download links) in the first webpage above.)


Just a couple more questions.

Setting here reading all these post I thought "What about rolling
system back to a restore point before I started having all this
trouble". Would that work? Then let update install the updates as if
they were never installed before.

Plus a question I asked that never got answered was where on my system
are the updates stored when DLed before installed? Since Windows
updates says the updates are DLed waiting to be installed I thought
maybe deleted the DLed one in case there is something wrong with them
and re-DLing them again.

Just a couple thoughts. Opinions please.
 

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