Windows XP Update problem help needed.


K

kraut

Am running

Operating System : Microsoft Windows XP Home Edition
Version : 5.01.2600 Service Pack 3

Problem is that when I go to the Windows update site it shows the
following updates available:


Microsoft .NET Framework 3.5 SP1 Update for Windows Server 2003 and
Windows XP x86 (KB982168)


Microsoft .NET Framework 3.5 SP1 and .NET Framework 2.0 SP2 Security
Update for Windows 2000, Windows Server 2003, and Windows XP x86
(KB979909)


I tryed to install them along with others updates listed and it showed
they succeeded along with the others but when I restart system and go
back to the update site it lists them again but shows they are
downloaded and ready to install so I install them again and it shows
they succeded again. But when I go to add / remove programs in
control panel and have it show updates it shows all the updates except
the 2 above.

I need some help as to what to do here. Hurry before MS cuts this
group please.

TIA
 
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P

PA Bear [MS MVP]

First run the Fix It in this KB article & see if the update will install after doing so:

How to fix MSI software update registration corruption issues
http://support.microsoft.com/kb/971187

If no joy, see...

When installing updates using Windows update or Microsoft Update you may receive Error 0x643 or 0x80070643 (23 Oct-09)
http://support.microsoft.com/kb/976982

Then proceed per the following:

=====================

Step #1 => Before doing anything else, write down what .NET Framework versions are currently installed:

How to determine which versions of the .NET Framework are installed and whether service packs have been applied
http://support.microsoft.com/kb/318785

Step #2 => Now see Resolution Method 2 in this related KB article: http://support.microsoft.com/kb/923100

After running the .NET Framework Cleanup Tool (not the Windows Installer Cleanup utility!), reinstall all .NET Framework versions (but only the ones you wrote down in #1 above) manually using the download links on the page then run Windows Update manually to install security updates for same.

NB: If you remove .NET Framework 3.5 (SP1) using the tool, reinstalling ..NET Framework 3.5 will also install .Net Framework 2.0 SP2 and 3.0 SP2; then Windows Update will offer .NET Framework 3.5 SP1.

IMPORTANT! => If you remove .NET Framework 3.5 (SP1), reinstall your ..NET Framework versions in the following order:

1. .Net Framework 3.5, then...
2. .Net Framework 1.1, then...
3. .Net Framework 1.1 SP1

NB: KB923100 references this page: http://blogs.msdn.com/astebner/archive/2006/05/30/611355.aspx. Please read ALL of it as well as the related page http://blogs.msdn.com/astebner/pages/8904493.aspx before using the .NET Framework Cleanup Tool.

Step #3 => Check-in at Windows Update and install any critical security updates offered.
 
G

gazak

Same problem here and I guess many are seeing it too..

Followed all your steps, PA Bear, removing all .NET installations and
re-installing in the specified order but I installed 3.5 (SP1) rather than
3.5. After a visit to Windows Update for 5 further updates only 3 were
applied, leaving the 2 problem updates un-installed.

Have I got to repeat this process with 3.5 rather than 3.5 (SP1) as the
first re-install step?

Or am I just wasitng my time?

gazak
 
K

kraut

I even DLed a file named dotnetfx35setup.exe from one of MS sites
(Don't remember where I been to so many trying to fix this) and when
run it gave the options to remove or repair Microsoft .NET Framework
3.5 whatever so I chose repair option.

Next a box came up saying it was calculating transfer rate then saying
it was initalizing transfer (download?). It sat for almost 10 minutes
going back and forth between these two until I got tired of it and
canceled it. Then it wanted to send a trouble report to whoever and I
said F them and canceled it.

Give me back my 98 box!! I have about had it with this!!! :-(
 
P

PA Bear [MS MVP]

@kraut only: What anti-virus application or security suite is installed and
is your subscription current? What anti-spyware applications (other than
Defender)? What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?

Have you ever had occasion to do a Repair Install of WinXP?
 
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P

PA Bear [MS MVP]

@gazak only: To avoid confusion, please begin a new thread about your
specific problem and computer. State your IE version and full Windows
version (e.g., WinXP SP3; WinXP 64-bit SP2; Vista SP1; Vista 64-bit SP2;
Win7; Win7 64-bit) in your first post. Also state the KB numbers of the
updates failing to install. Otherwise...

For home users, no-charge support is available by calling 1-866-PCSAFETY
(1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
States and in Canada or by contacting your local Microsoft subsidiary.
There is no-charge for support calls that are associated with security
updates. When you call, clearly state that your problem is related to a
Security Update and cite the update's KB number (e.g., KB979909).

Or you can...

Start a free Windows Update support incident email request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Customers who experience issues installing Microsoft security updates also
can visit the following page for assistance:
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
 
K

kraut

Running the latest version of AVG Free with the latest updates and
newest SUPERAntiSpyware with the latest updates and using Windows
firewall which is on.

No to Nortons or any other. And no repair install of XP. Other then
this update problem I have never had problems with this system. I do
not mess with it a lot. I pretty much run it the way it is without
adding / deleting a lot of programs.
 
P

PA Bear [MS MVP]

[I wouldn't let my worst enemy rely on AVG (Free or paid) to protect his
computer.]

See the "How to obtain help" section of
http://support.microsoft.com/kb/979909

For home users, no-charge support is available by calling 1-866-PCSAFETY
(1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
States and in Canada or by contacting your local Microsoft subsidiary.
There is no-charge for support calls that are associated with security
updates. When you call, clearly state that your problem is related to a
Security Update and cite the update's KB number (e.g., KB979909).

Or you can...

Start a free Windows Update support incident email request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Customers who experience issues installing Microsoft security updates also
can visit the following page for assistance:
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
 
K

kraut

Thanks for all the suggestion but they have been posted here before
and I have tried most of them to no avail. Like I said prior I am not
a computer guru and am not aout to start deleting stuff and tying to
reinstall things as someone suggested. My luck I would just make a
worse mess.

I think as long as the system is running I will just ignore the
updates that I am having trouble with. Who know - maybe down the road
someone will figure out a solution that us non computer minded people
can use and post it here.

Thanks again all.
 
B

Bickford Schmeckler

:
:
: Thanks for all the suggestion but they have been posted here before
: and I have tried most of them to no avail.

Most, but not all, huh? Guess the one you need you haven't tried yet.
 
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K

kraut

:
: Thanks for all the suggestion but they have been posted here before
: and I have tried most of them to no avail.

Most, but not all, huh? Guess the one you need you haven't tried yet.


Probably, but after a while a person says enough is enough especially
if they are not really a computer minded person and they do not really
know all the ins and outs to begins with.

Maybe one of these days I will go to the MS update site and click on
install and the updates I am having trouble with will install.

Dream on!! :)
 
B

Bickford Schmeckler

: Probably, but after a while a person says enough is enough especially
: if they are not really a computer minded person and they do not really
: know all the ins and outs to begins with.
:
: Maybe one of these days I will go to the MS update site and click on
: install and the updates I am having trouble with will install.
:
: Dream on!! :)

In the meantime, do yourself and everyone else a favor, unplug your computer
from the internet until you get updated, so you don't run the risk of
compromise and infection, and spreading it around.

Then, should you decide you would like to rejoin society, take the computer
to a professional and have it worked on.
:
 
P

PA Bear [MS MVP]

You don't need to be any kind of guru to open a free support incident
(unless you don't know how to make a phone call or compose an email).
 
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P

PA Bear [MS MVP]

kraut wrote:
Maybe one of these days I will go to the MS update site and click on
install and the updates I am having trouble with will install.

Please hold your breath until you do so.
 

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