"Windows Explorer has encountered a problem and needs to close"

S

Stellasgrl

I am working on a Toshiba Satellite Laptop and running Windows XP (Home)
Awhile ago I started having issues on startup and received an error message
stating that "Windows Explorer has encountered a problem and needs to close"
I have done tons of diagnostics including attempting to update my software
from microsoft.com. When I try to update from microsoft, I get an error
message. I have run The Genuine Advantage diagnostics tool . . . this is the
reoprt I got from that :
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-W3R3K-J2VF4-JFP8W
Windows Product Key Hash: XPfxGkd+SaYWqIyXYZav/kIic8c=
Windows Product ID: 76477-OEM-2111907-00111
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010300.2.0.hom
CSVLK Server: N/A
CSVLK PID: N/A
ID: {EBDABFA4-20C8-4138-A306-2859A3085ACE}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics:
77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-171-1_E2AD56EA-338-8009_E2AD56EA-339-2efd_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]
File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.2180]
File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093]
File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.2180]
File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3119]
File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.2180]
File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.2180]
File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.2180]
File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\syssetup.dll[hr = 0x80070715]

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{EBDABFA4-20C8-4138-A306-2859A3085ACE}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JFP8W</PKey><PID>76477-OEM-2111907-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-46706510-3291950667-1403382152</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite
M115</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies
LTD</Manufacturer><Version>1.00 </Version><SMBIOSVersion major="2"
minor="4"/><Date>20060824000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA,TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>B8723007018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
Standard
Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/><BRT/></MachineData>
<Software><Office><Result>100</Result><Products><Product
GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
Office Professional Edition
2003</Name><Ver>11</Ver><Val>598FA83E916FD00</Val><Hash>qArAD4FTzsL2+N71nao6cmO+pT0=</Hash><Pid>73931-640-2968703-57989</Pid><PidType>14</PidType></Product></Products><Applications><App
Id="15" Version="11" Result="100"/><App Id="16" Version="11"
Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19"
Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App
Id="1B" Version="11" Result="100"/><App Id="44" Version="11"
Result="100"/></Applications></Office></Software></GenuineResults>
 
N

nass

Stellasgrl said:
I am working on a Toshiba Satellite Laptop and running Windows XP (Home)
Awhile ago I started having issues on startup and received an error message
stating that "Windows Explorer has encountered a problem and needs to close"
I have done tons of diagnostics including attempting to update my software
from microsoft.com. When I try to update from microsoft, I get an error
message. I have run The Genuine Advantage diagnostics tool . . . this is the
reoprt I got from that :
Diagnostic Report (1.7.0095.0):
Click to expand...

Try to restore to an earlier date and see if that will solve the problem.
How to restore the operating system to a previous state in Windows XP
http://support.microsoft.com/kb/306084
Windows XP System Restore Is Easy to Use
By Joli Ballew
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx

Try to start the machine in clean boot procedure:
How to perform a clean boot in Windows XP
http://support.microsoft.com/kb/310353

You receive a "Windows Explorer has encountered a problem and needs to close"
http://support.microsoft.com/kb/811266
http://support.microsoft.com/kb/322857

Windows Genuine Advantage Notification has encountered a problem and needs
to close
http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3401389&SiteID=25

Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.
HTH.
nass
 
P

PA Bear [MS MVP]

...When I try to update from microsoft, I get an error
message.
Click to expand...

Post the complete error message.

Also post your full Windows version (e.g., WinXP SP3).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

I am working on a Toshiba Satellite Laptop and running Windows XP (Home)
Awhile ago I started having issues on startup and received an error
message
stating that "Windows Explorer has encountered a problem and needs to
close"
I have done tons of diagnostics including attempting to update my software
from microsoft.com. When I try to update from microsoft, I get an error
message.
Click to expand...
<snip>
 
L

Laura MS MVP

For your Explorer startup error try my Explorer Shell Fix tool. Download it
here http://pcbutts1.com/downloads/tools/tools.htm

For your Windows update issue try my Svchosts Fix tool. Download it here
http://pcbutts1.com/downloads/tools/tools.htm


--
Ignore posts made by the person called Leythos, he is a stalker who's been
obsessed with me for years ever since I spurned his advances towards me.




I am working on a Toshiba Satellite Laptop and running Windows XP (Home)
Awhile ago I started having issues on startup and received an error
message
stating that "Windows Explorer has encountered a problem and needs to
close"
I have done tons of diagnostics including attempting to update my software
from microsoft.com. When I try to update from microsoft, I get an error
message. I have run The Genuine Advantage diagnostics tool . . . this is
the
reoprt I got from that :
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-W3R3K-J2VF4-JFP8W
Windows Product Key Hash: XPfxGkd+SaYWqIyXYZav/kIic8c=
Windows Product ID: 76477-OEM-2111907-00111
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010300.2.0.hom
CSVLK Server: N/A
CSVLK PID: N/A
ID: {EBDABFA4-20C8-4138-A306-2859A3085ACE}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics:
77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-171-1_E2AD56EA-338-8009_E2AD56EA-339-2efd_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]
File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.2180]
File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093]
File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.2180]
File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3119]
File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.2180]
File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.2180]
File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.2180]
File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\syssetup.dll[hr = 0x80070715]

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{EBDABFA4-20C8-4138-A306-2859A3085ACE}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JFP8W</PKey><PID>76477-OEM-2111907-00111</PID><PIDType>2</PIDType><SID>S-1-5-21-46706510-3291950667-1403382152</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite
M115</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies
LTD</Manufacturer><Version>1.00 </Version><SMBIOSVersion major="2"
minor="4"/><Date>20060824000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA,TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>B8723007018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
Standard
Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/><BRT/></MachineData>
<Software><Office><Result>100</Result><Products><Product
GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
Office Professional Edition
2003</Name><Ver>11</Ver><Val>598FA83E916FD00</Val><Hash>qArAD4FTzsL2+N71nao6cmO+pT0=</Hash><Pid>73931-640-2968703-57989</Pid><PidType>14</PidType></Product></Products><Applications><App
Id="15" Version="11" Result="100"/><App Id="16" Version="11"
Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19"
Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App
Id="1B" Version="11" Result="100"/><App Id="44" Version="11"
Result="100"/></Applications></Office></Software></GenuineResults>
Click to expand...
 

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