Windows explorer crashes (no error message displayed)

[Jolly]

Very frustrating error on a friends machine.


Windows explorer crashes and quietly restarts, taskbar and icons dissappear
and reappear as you would expect when explorer restarts following an
illegal operation only there is no error message displayed.

This occurs whenever an explorer window is created for instance by dbl
clicking 'my computer' or attempting to open the 'control panel' I have not
managed to open an explorer window by any means. It also occurs when
attempting to open 'Internet Explorer'.

The fault is not present when the computer is started in safe mode. The
fault persisted even when all startup items were dissabled from within
msconfig and persisted after reinstalling windows.

I removed several virus and trojan horse programs which may have caused
this fault but don't have to foggiest idea why explorer is restarting or
how to stop it.

Ideas please???

 

[Michael Burk [MSFT]]

If there were viruses and trojan horses on the machine, there is no
guarentee that the executable itself has not been modified to do this in
order to load up some of its binaries. A re-install is the safest way to
recover from a major virus/intrusion problem.

--
Michael Burk

Longhorn Shell
http://msdn.microsoft.com/longhorn
----===========================----

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

My computer is doing the same thing. I dont have any idea what to do next after erasing my computer of all viruses, can someone give me a hand

 

[John Corson]

I have found this to be a problem in many systems that have been updated to
XP SP1, regardless of hardware configuration. It took me about six months
looking for and asking for remedies and I have found that a forthcoming
patch in the SP 2 answered my delimma. Click on
http://support.microsoft.com/default.aspx?scid=kb;en-us;329692&Product=winxp
#appliesto, scroll down and read what this patch does and click Duser.dll to
download the patch.

---John---