Win XP Home & Remote assistance

[Guest]

there seem to be a few people asking about remote assistance and gpedit.msc
and a lot of replies are telling them you don't have that file in XP Home. So
i figured i'll ask a question specifically for XP Home & Remote assistance:

How do i configure two computers to use remote assistance over the internet,
through firewalls. Both computers are running windows xp home SP2. when the
request is sent via email, or MSN and i try to connect, i get "Remote
Assistance connection could not be established because the remote host name
could not be resolved. Please try again."

Please remember XP Home does not have gpedit.msc


Thankyou to all who reply

 

[Rick \Nutcase\ Rogers]

Hi Peter,

Gpedit.msc wouldn't be the solution anyhow. Both systems should have Remote
Assistance (it's Remote Desktop that is not available in WinXP Home), and it
can be enabled on the Remote tab of System properties in the control panel
(or start/run "control sysdm.cpl"). The tricky part is that the router must
be configured to forward port 3389 to the internal IP of both machines in
order for the machines to connect. Log into the router and check the
advanced settings.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Bob Barker]

I think if you set up Net Meeting on both computers it will give you remote
assistance and remote desktop.

 

[Louis Rost]

I've used Remote assistance between 2 XP home systems using email
(eudora) without ever forwarding ports on my router. I never tried
using windows messenger. Remote assistance is enabled as you
described.

Lou

 

[- Bobb -]

Can someone direct me to a good URL explaining Remote Options ?
Am I right in that Remote Desktop lets you leave a PC in such a state so that you can connect to it remotely ? (which I don't
need)
And Remote Assistance needs interaction from the recipient - adds the feature of "inviting someone to help".
Other than the convenience of email, (and using that as a link) once the session starts what's the advantage of Remote Assistance
/ Desktop over netmeeting ?
I've used Netmeeting's remote desktop in Win2000 a lot, but just migrated to XP so haven't used RA.

I'm not looking for very detailed info: just looking for an overview - and then specific 'Point+Click' " how-to's".
I've been to MS pages and very detailed - too much . For instance, they referred to "making sure IIS is running ..., make sure
this other service is started ... " For users that don't have a clue what that means, aren't there " a few boxes to check in
Control Panel ?".

I'd like a walkthru to play with on a few PC's first and THEN send to others so that if they need help - " Here's what to check/do
before calling me to get ready".

Thanks for any links
Bobb

 

[- Bobb -]

One other thing about my question - it's NOT for a intranet / corporate environment/ domain.
My questions are related only to home users on the public internet.
I did find a lot of info online, but like:
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rmassist.mspx?pf=true#EDAA talks about it but mostly related to
domain issue /how-to's.