configure machines to allow "offer remote assistance" xp home

[6e]

HI!

I have 2 computers on the same network both with windows xp home
installed. What I am trying to do is use the "offer remote assistance"
feature to offer remote assistance from one computer to the other.
However, when I do this, I get a message stating "permission denied".

I read that on xp professional edition, you could get around this by
setting group permissions on the computer that needed help, however the
gpedit.msc does not exist in windows home edition...

Is there some registry key or something that I can edit in order to
make the other computer be able to accept the remote assistance
offer????

thanks in advance...

 

[Shenan Stanley]

I have 2 computers on the same network both with windows xp home
installed. What I am trying to do is use the "offer remote
assistance" feature to offer remote assistance from one computer to
the other. However, when I do this, I get a message stating
"permission denied".

I read that on xp professional edition, you could get around this by
setting group permissions on the computer that needed help, however
the gpedit.msc does not exist in windows home edition...

Is there some registry key or something that I can edit in order to
make the other computer be able to accept the remote assistance
offer????

As far as I know - only computers in a domain can use this feature - and
being that you have Windows XP Home Edition - that isn't happening. =(

You can try this setting:

1. Start the Microsoft Management Console (MMC) (Start, Run, MMC).
2. From the File menu, select Add/Remove Snap-in.
3. On the Standalone tab, click Add.
4. Select Group Policy, and click Add.
5. Accept the default of Local Computer, and click Finish.
6. Click Close, then click OK.
7. Expand Local Computer Policy, Computer Configuration, Administrative
Templates, System, Remote Assistance.
8. Set the policy to Enabled and click Apply.
9. Close the MMC.

Come back - let me know if that helped! (Make sure your firewall settings
allow remote assistance!)
I'd be curious to know...

 

[6e]

I got stuck on step 4

1. Start the Microsoft Management Console (MMC) (Start, Run, MMC).

2. From the File menu, select Add/Remove Snap-in.
3. On the Standalone tab, click Add.
4. Select Group Policy, and click Add.

there was no "group policy", so I tried to edit local users and groups
- but it said it was unavailable for this computer because it is not
windows professional...

good idea though, any other possibilities?

 

[Shenan Stanley]

I have 2 computers on the same network both with windows xp home
installed. What I am trying to do is use the "offer remote
assistance" feature to offer remote assistance from one computer
to the other. However, when I do this, I get a message stating
"permission denied".

I read that on xp professional edition, you could get around this
by setting group permissions on the computer that needed help,
however the gpedit.msc does not exist in windows home edition...

Is there some registry key or something that I can edit in order
to make the other computer be able to accept the remote assistance
offer????

As far as I know - only computers in a domain can use this feature
- and being that you have Windows XP Home Edition - that isn't
happening. =(

You can try this setting:

1. Start the Microsoft Management Console (MMC) (Start, Run,
MMC).
2. From the File menu, select Add/Remove Snap-in.
3. On the Standalone tab, click Add.
4. Select Group Policy, and click Add.
5. Accept the default of Local Computer, and click Finish.
6. Click Close, then click OK.
7. Expand Local Computer Policy, Computer Configuration,
Administrative Templates, System, Remote Assistance.
8. Set the policy to Enabled and click Apply.
9. Close the MMC.

Come back - let me know if that helped! (Make sure your firewall
settings allow remote assistance!)
I'd be curious to know...

I got stuck on step 4

1. Start the Microsoft Management Console (MMC) (Start, Run, MMC).
2. From the File menu, select Add/Remove Snap-in.
3. On the Standalone tab, click Add.
4. Select Group Policy, and click Add.

there was no "group policy", so I tried to edit local users and
groups - but it said it was unavailable for this computer because
it is not windows professional...

good idea though, any other possibilities?

My apologies. Little bit of a brain hiccup.

I even pointed out you had Home Edition.. And then proceded to tell you that
you should try to use GPEDIT.MSC!

Below is the contents of a *.reg file that will make the registry entries
that should be added by the step 4-8 stuff...

--- copy below here ---
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal
Services]
"fAllowUnsolicited"=dword:00000001
"fAllowUnsolicitedFullControl"=dword:00000001
--- copy above here ---

Either copy/paste/save a file withthe .reg extension and run it to merge
into the registry or edit/add those two DWORD entries yourself and set them
to decimal value "1".

 

[6e]

ok, quick question.

should the registry be editted on the host computer, or the computer
that will be doing the remote access?

Thanks, you've been very helpful so far!

I have 2 computers on the same network both with windows xp home
installed. What I am trying to do is use the "offer remote
assistance" feature to offer remote assistance from one computer
to the other. However, when I do this, I get a message stating
"permission denied".

I read that on xp professional edition, you could get around this
by setting group permissions on the computer that needed help,
however the gpedit.msc does not exist in windows home edition...

Is there some registry key or something that I can edit in order
to make the other computer be able to accept the remote assistance
offer????

As far as I know - only computers in a domain can use this feature
- and being that you have Windows XP Home Edition - that isn't
happening. =(

You can try this setting:

1. Start the Microsoft Management Console (MMC) (Start, Run,
MMC).
2. From the File menu, select Add/Remove Snap-in.
3. On the Standalone tab, click Add.
4. Select Group Policy, and click Add.
5. Accept the default of Local Computer, and click Finish.
6. Click Close, then click OK.
7. Expand Local Computer Policy, Computer Configuration,
Administrative Templates, System, Remote Assistance.
8. Set the policy to Enabled and click Apply.
9. Close the MMC.

Come back - let me know if that helped! (Make sure your firewall
settings allow remote assistance!)
I'd be curious to know...

I got stuck on step 4

1. Start the Microsoft Management Console (MMC) (Start, Run, MMC).
2. From the File menu, select Add/Remove Snap-in.
3. On the Standalone tab, click Add.
4. Select Group Policy, and click Add.

there was no "group policy", so I tried to edit local users and
groups - but it said it was unavailable for this computer because
it is not windows professional...

good idea though, any other possibilities?

My apologies. Little bit of a brain hiccup.

I even pointed out you had Home Edition.. And then proceded to tell you that
you should try to use GPEDIT.MSC!

Below is the contents of a *.reg file that will make the registry entries
that should be added by the step 4-8 stuff...

--- copy below here ---
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal
Services]
"fAllowUnsolicited"=dword:00000001
"fAllowUnsolicitedFullControl"=dword:00000001
--- copy above here ---

Either copy/paste/save a file withthe .reg extension and run it to merge
into the registry or edit/add those two DWORD entries yourself and set them
to decimal value "1".

 

[Shenan Stanley]

I have 2 computers on the same network both with windows xp home
installed. What I am trying to do is use the "offer remote
assistance" feature to offer remote assistance from one computer
to the other. However, when I do this, I get a message stating
"permission denied".

I read that on xp professional edition, you could get around this
by setting group permissions on the computer that needed help,
however the gpedit.msc does not exist in windows home edition...

Is there some registry key or something that I can edit in order
to make the other computer be able to accept the remote assistance
offer????

As far as I know - only computers in a domain can use this feature
- and being that you have Windows XP Home Edition - that isn't
happening. =(

You can try this setting:

1. Start the Microsoft Management Console (MMC) (Start, Run,
MMC).
2. From the File menu, select Add/Remove Snap-in.
3. On the Standalone tab, click Add.
4. Select Group Policy, and click Add.
5. Accept the default of Local Computer, and click Finish.
6. Click Close, then click OK.
7. Expand Local Computer Policy, Computer Configuration,
Administrative Templates, System, Remote Assistance.
8. Set the policy to Enabled and click Apply.
9. Close the MMC.

Come back - let me know if that helped! (Make sure your firewall
settings allow remote assistance!)
I'd be curious to know...

I got stuck on step 4

1. Start the Microsoft Management Console (MMC) (Start, Run, MMC).
2. From the File menu, select Add/Remove Snap-in.
3. On the Standalone tab, click Add.
4. Select Group Policy, and click Add.

there was no "group policy", so I tried to edit local users and
groups - but it said it was unavailable for this computer because
it is not windows professional...

good idea though, any other possibilities?

My apologies. Little bit of a brain hiccup.

I even pointed out you had Home Edition.. And then proceded to tell
you that you should try to use GPEDIT.MSC!

Below is the contents of a *.reg file that will make the registry
entries that should be added by the step 4-8 stuff...

--- copy below here ---
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal
Services]
"fAllowUnsolicited"=dword:00000001
"fAllowUnsolicitedFullControl"=dword:00000001
--- copy above here ---

Either copy/paste/save a file withthe .reg extension and run it to
merge into the registry or edit/add those two DWORD entries
yourself and set them to decimal value "1".

ok, quick question.

should the registry be editted on the host computer, or the computer
that will be doing the remote access?

Thanks, you've been very helpful so far!

The one you will be trying to offer the assistance TO..
*Not necessary* on the one you will be offering the assistance FROM.
(But not horrible if you do both. heh)

I'm just shooting in the dark here too!
Watch the word-wrapping on the given text.. Looking at where I think it
might have wrapped..
Everything in brackets:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal
Services]

Is one line in the file.
"\Terminal Services]" is the end of the line.

 

[6e]

well... I appreciate the help

however it didnt work

I also tried to change \Windows NT\ to \Windows\ to match what was
already in my registry, but to no avail, it did not allow me to
connect.

still getting the message "permission denied".

I also made sure to restart the computers, to see if that might make it
really "register" with the registry changes. but still nothing.

Thanks again....

I have 2 computers on the same network both with windows xp home
installed. What I am trying to do is use the "offer remote
assistance" feature to offer remote assistance from one computer
to the other. However, when I do this, I get a message stating
"permission denied".

I read that on xp professional edition, you could get around this
by setting group permissions on the computer that needed help,
however the gpedit.msc does not exist in windows home edition...

Is there some registry key or something that I can edit in order
to make the other computer be able to accept the remote assistance
offer????

As far as I know - only computers in a domain can use this feature
- and being that you have Windows XP Home Edition - that isn't
happening. =(

You can try this setting:

1. Start the Microsoft Management Console (MMC) (Start, Run,
MMC).
2. From the File menu, select Add/Remove Snap-in.
3. On the Standalone tab, click Add.
4. Select Group Policy, and click Add.
5. Accept the default of Local Computer, and click Finish.
6. Click Close, then click OK.
7. Expand Local Computer Policy, Computer Configuration,
Administrative Templates, System, Remote Assistance.
8. Set the policy to Enabled and click Apply.
9. Close the MMC.

Come back - let me know if that helped! (Make sure your firewall
settings allow remote assistance!)
I'd be curious to know...

I got stuck on step 4

1. Start the Microsoft Management Console (MMC) (Start, Run, MMC).
2. From the File menu, select Add/Remove Snap-in.
3. On the Standalone tab, click Add.
4. Select Group Policy, and click Add.

there was no "group policy", so I tried to edit local users and
groups - but it said it was unavailable for this computer because
it is not windows professional...

good idea though, any other possibilities?

My apologies. Little bit of a brain hiccup.

I even pointed out you had Home Edition.. And then proceded to tell you that
you should try to use GPEDIT.MSC!

Below is the contents of a *.reg file that will make the registry entries
that should be added by the step 4-8 stuff...

--- copy below here ---
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal
Services]
"fAllowUnsolicited"=dword:00000001
"fAllowUnsolicitedFullControl"=dword:00000001
--- copy above here ---

Either copy/paste/save a file withthe .reg extension and run it to merge
into the registry or edit/add those two DWORD entries yourself and set them
to decimal value "1".

 

[Rick Rogers]

Make sure the account in use on the machine being accessed has permission to
accept remote assistance. Go to the Control Panel/System/Remote tab and
click on advanced and enable the line to allow the system to accept remote
assistance. This should be done from and administrator level account, not a
limited user.

What is available in Pro and not Home is the remote desktop, remote
assistance works the same in either version.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

 

[Rick Rogers]

As far as I know - only computers in a domain can use this feature - and

being that you have Windows XP Home Edition - that isn't happening. =(

Remote Assistance does not require that the machine be in a domain and is
included in WinXP Home. I use it to assist my parents on occasion, both of
whom are roughly 1,000 miles away. Peter needs to check that the machine
receiving assistance is enabled for such on the remote tab of system
properties.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

 

[6e]

Rick,

What I am trying to do, is to be able to connect to the Computer that
would normally request the remote assistance, without them having to
request it.

Those settings were in place (happily I did my research before posting
here), but When I try to connect to the machine over the network, it
says "permission denied", which led to me editting the registry - which
unfortunately did not work. I would simply like to connect to the
other computer, rather than having to request/accept the remote
assistance. Currently I am using VPN to connect to the remote machine,
then if I expect to be on for a long time, request the remote
assistance over the VPN from the other computer.

I find it strange that I cannot initiate it from my computer... Offer
assistance? permission denied.

thanks for resonding

 

[Rick Rogers]

Hi,

I see what you are trying to do, but that is not possible with Remote
Assistance. It must be initiated from the machine requesting it, not offered
from another. Remote Desktop (Pro only) would be required to connect to
another machine uninitiated (and even this requires the host machine to
first be set up to accept remote connections).

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org