Why cant I receive mail?

[Steve H]

I have just bought a replacement laptop. The old one had Outlook. The new
one has Windows Mail. I have set up an e-mail account on the new one using
the same address as the e-mail account on the old one (hoping that friends
could still e-mail me using the old address). I can send mail from this
account on the new laptop and know that it is is received by the recipient.
However, I cannot receive mail. When I try to receive mail I get a prompt
saying 'Please confirm user name and password'. When I do so the prompt
simply repeats itself and so I cannot receive any mail.

Any suggestions would be very gratfeully received.

Thanks.

 

[Guest]

I have just bought a replacement laptop. The old one had Outlook. The new
one has Windows Mail. I have set up an e-mail account on the new one
using
the same address as the e-mail account on the old one (hoping that friends
could still e-mail me using the old address). I can send mail from this
account on the new laptop and know that it is is received by the
recipient.
However, I cannot receive mail. When I try to receive mail I get a prompt
saying 'Please confirm user name and password'. When I do so the prompt
simply repeats itself and so I cannot receive any mail.

Any suggestions would be very gratfeully received.

Thanks.

Do you enter your username with no CAPITAL LETTERS? Have you
tried it both followed and not followed by the part of your email address
starting with @? Are you sure you're using CAPITAL and lowercase
letters in the correct places in your password? Some, but not all, email
servers are picky about details like these.

 

[Gary VanderMolen]

If you click "Cancel', it should show a complete error message.
Please copy that and post it here.

 

[Steve Hellard]

The error message reads:

Account: 'Windows Mail', Server: 'pop3.talktalk.net', Protocol: POP3,
Server Response: '-ERR Invalid command.', Port: 110, Secure(SSL): No, Server
Error: 0x800CCC90, Error Number: 0x800CCC18

Thanks.

 

[Guest]

Check your settings:

http://www.talktalkmembers.com/content/view/67/68/

 

[Gary VanderMolen]

As the error message indicates, your settings may be sending an invalid
command to the server. Go to Tools, Accounts, select the Talktalk account,
Properties, Servers. Make sure that "Log on using Secure Password
Authentication" is not checked.

If that was not the problem, which antivirus are you running?