Winmail no longer receiving mail

[Chad Harris]

On a Vista SP1 box, for approximately two weeks, my Win Mail account has
stopped receiving mail. The same account receives all mail sent to it's
same address in Outlook 2007. Both are mediated by the same ISP servers of
course. I have also been repeatedly prompted for a password on this
notebook for the last three days.

The remedy or workaround in the MSKB on the repeat prompting for the
password had no impact. That's this one:

You are prompted for your user credentials when you send or receive new
e-mail messages in Outlook 2007 or in Outlook 2003
http://support.microsoft.com/kb/825230/en-us

The usual default behavior is that both the Win Mail account and the Outlook
2007 account receive the email messages sent to that common address, and
whichever one is opened first will be the first to receive it.

Can anyone help with the Win Mail account that is no longer receiving email
messages from non Win Mail accounts either when sent from Outlook 2007, or a
Yahoo account.

Sending from the Win Mail account to itself works fine however. as does
sending from it to Yahoo.

TIA,

CH

 

[Gary VanderMolen]

If both computers are checking the same email account, whichever
one completes its email download first will make those emails
unavailable to the second PC. To fix that problem, go to Tools,
Accounts, select your mail account, Properties, Advanced,
enable "Leave a copy of messages on server." Depending on how
much server space your ISP allows, you may want to select one or
both of the two associated 'remove' options.
Repeat the above on the second computer.

As for the issue of the username/password not being accepted,
one possible cause for that error is account corruption. One thing
you might try as a possible quick fix is to delete that corrupted
account, restart Windows Mail, then recreate that mail account.
If that doesn't fix it, more drastic measures will have to be taken.

Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled
and replaced with a more compatible one.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[Chad Harris]

Hi Gary--

Thanks much for the comprehensive answer. I have always been taught to
leave mail on the server and I usually do it for 10 days, per recommendation
of my ISP and other sources. I haven't had any trouble getting the
ussername passwords accepted, but the problem was yesterday I kept getting
prompted after they were, and now I'm down to seeing the prompt dialogue box
once within the last 15 hours,and ******the funny thing is until a little
while ago (2 weeks ago) I never have had problems with the two computers
getting their mail right away both in the Outlook account and Win Mail
account which use the same email alias mediated through the ISPs
servers******.

I also created a duplicate account with the same user name and password, but
I'm not sure if that would have any impact. (probably not). It might have
made more sense to just create a different account with a different user
name and password, but that might have caused me problems with the Itouch
updating so well, and I'm really fond of that feature because I can check
several accounts on the Itouch considerably faster than anyone can with a
duo core current processer type box including mine on the Itouch when I want
to skim over the new emails in several accounts quickl.

I've been running Windows Live One Care since about 2004 when they introuced
the first Beta, and it was a pleasure to ditch Symantec/Norton AV which I've
always found bloated, erratic, and you make a very good point about the
email scanning in it and many AV programs that often needs to be turned off
(Norton has two that they have admited to me is all facade and in fact,
neither is needed because of the security features MSFT has built in
intrinsic to Win Mail and Outlook). I have helped a number of people on
this very point whose post is usally the problem "I can't send/receive or
both" and it's a point very well taken--always an excellent point to
make--thanks for that. I've been very happy with One Care overall, and the
team keeps getting components better. I would like to see them make a tab
that would syncronize scanners as flawlessly as it's syncronize printer tab
works, but so many people use combinations now I'm not sure if the team
could code that in but it never hurts to ask. They also have the feature
that you can make one pc a hub pc or "manage a one care circle" from one
that's nice.

I thought about deleting the account as you suggest, and reconfiguring it
since it takes all of a minute, and I probably will. In addition as you
know Iphones/Itouches have a push feature and when I either have the Itouch
plugged in or at a Wifi spot, my yahoo, gmail, and ISP account has continued
to update flawlessly except for the first couple days when Apple does an
Iphone/Itouch software upgrade, because the economy is tough and it must be
a challenge for the boys and girls on the mail teams at Apple and Yahoo to
travel the 4.5 miles between their two corporate HQ, or to pick up their
Iphones and talk it over prior to rolling out the upgrades.

Back in the day, I tested Win Live mail and I had a nasty problem that it
took over my Win Mail account and I had problems opening up all the Win Mail
messages. That may have since long resolved. I needed some tricky file
name changing courtesy of long time MVP Tom Koch for that one if I remember
correctly from a couple years ago in this group. I'd probably have to
search for the solution he provided me on the web if I could find it and Tom
would probably remember what he did off the top of his head. When I get
time, I'm going to look for it.

Thanks very much for your excellent suggestions, links and time. I'll let
you know what happens and if it keeps rearing it's head, I'll recreate the
accounts in Win Mail and Outlook. The prompts had shown up in both, but
they have for whatever reason become minimal now (probably when I send this
they'll start showing up every minute now : > ) .

CH

 

[Peter Foldes]

Long time Chad. Where have you gone

 

[Gary VanderMolen]

Let us know how it goes.
Incidentally, I run both WinMail and WLMail side by side, with
no issues.

 

[Chad Harris]

Simply deleting the Win Mail accounts and reconfiguring them that took me 30
seconds did the trick. Thanks for prodding me to do it. It's now receiving
as normal.

I need to clarify for myself what the issues were for that winmail/winlive
mail problem, but it was early on in win live mai;s career Gary, and if you
say they are coexisting fine now, and people don't have the rather common AV
problem or soetimes it's the firewall from someone like Symantec, then I
know they are.

Thanks for the prod to delete and remake the account. It was a winner.

CH

 

[Chad Harris]

Hey Peter--

I took some time off from the newsgroups because political blogs started
consuming my time and a lot of them have good comment groups. I'm trying to
wean myself off of the election now that it's clearly been won at least to
me. Now the queestion is what will happen in the downticket races.

Hope you've been doing well.

CH

Long time Chad. Where have you gone

 

[Gary VanderMolen]

You're welcome, Chad.

Windows Mail has always been prone to suffering interference
effects (including account corruption) from third party security
software.

The released version of WLM came out in November 2007, but
I was running the two email programs simultaneously even earlier
when WLM was still in beta. The only reason I still keep WM
around is so I can help folks who have problems with it.