Windows Mail not working

[Barbie]

My windows mail is not working. I was sending and receiving for the past 2
months (new computer). It just stopped, and I checked all of my mail account
settings. I have only one, so that's easy. It keeps prompting me for my
user name and pw. My account settings are identical to my other computer
(for which I used Outlook). But, now I am using Windows Mail and even though
the account settings are identical, I am unable to send/receive any emails.
It's been 5 days now.

Please advise

 

[Gary VanderMolen [MVP]]

A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[shstarz]

I have been having the same problem. I went to the tools menu in Windows
Mail, then to accounts. I deleted my default account and then added it back.
It fixed the problem. Good luck.

 

[Gary VanderMolen [MVP]]

Good to hear that my suggestion worked for you.
Note: The problem may come back since you haven't removed the cause:
interference from your antivirus.