I can't send emails with Outlook or Windows Mail

[Susan]

I receive the following error message everytime I send emails through my aapt
account via Outlook or Windows Mail

The rejected e-mail address was '(e-mail address removed)'. Subject 'Fw: Christmas
Wishes.', Account: 'mail.aapt.net.au', Server: 'mail.aapt.net.au', Protocol:
SMTP, Server Response: '554 5.7.1
<C-59-101-19-203.hay.connect.net.au[59.101.19.203]>: Client host rejected:
(SPM:RAD) User account blocked from sending email due to policy violation -
Please contact support', Port: 25, Secure(SSL): No, Server Error: 554, Error
Number: 0x800CCC79

I have used aapt as my Service Provider for a few months. I was using
Outlook to send and receive mails. Everything was working as expected. Then
one day outlook stopped sending emails but it could receive emails.

I contacted aapt and they told me they didn't support outlook only express
and there was nothing they could do. So I changed from outlook to Windows
mail. I completed the set up which was identical to outlook and again I
received the same problem and error message.

I contacted aapt again, they asked me to log into the html mail service,
rather than windows mail and try to send the email. There were no problems.

I checked all the settings again but still the problem continued. I tried
contacting Dell and asking for assistance. They saw the error message and
told me to contact aapt.

This time I deleted the aapt account from windows mail, created a gmail
account then completed the set up in Windows mail. Everything worked, I could
send and receive email. So I tried using the aapt email address again......
you'll never guess I got the same error message again.

I contacted aapt again, they insist the account is not blocked. They asked
me to log into the html page and send an email. Again the email worked.

Then I tried to contact the "hay.connect.net.au" asking them for assistance.
They never responded.

And now I've spent another 2 hours researching the problem on the net to
discover lots of other people have a similar problem but there is NEVER a
solution.

Could somebody please help.... because if I have to call India again for
imaginary Technical help I will go postal!!

 

[DL]

If you have an anti virus app installed, which is scanning mail, uninstall
that AV
If Norton or McAfee use the tool on their sites to 'completely remove'
Reboot your PC, retest either WM or Outlook
(PS The Outlook Mail settings are the same as Outlook Express, so if your
ISP has a help page for OE just follow that in Outlook)

 

[Peter Foldes]

Contact your ISP since they are the ones that did this and probably for sending too
many messages (spam)

 

[Gary VanderMolen \(MVP\)]

There's nothing we can do if your ISP's tech support is terminally
stupid. The problem is with their SMTP server. The fact that their
webmail works has no bearing on whether their SMTP server works.

 

[Sam Hobbs]

I think Gary's comments are most relevant.

I would like to add that when the support people say that it should work for
Outlook Express and not outlook, you know that it is the support that is
broken. There is very definitely no justification for saying that Outlook
might not work when Outlook Express does.