Windows Mail - Will not send e-mail

[Greg GG]

Over the last month, I began having problems sending e-mail using Windows
Mail. At first I could send them if I repeatedly hit 'Send/Receive'. They
would eventually be sent. However now, I cannot get them to go at all. I
have rechecked all my setting and I cannot see anything out of the ordinary.
My incoming mail, and all of my other internet applications are working fine.

Here is the error message I am receiveing:
The connection to the server has failed. Subject 'Test Message', Account:
'pop.telus.net', Server: 'pop.telus.net', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

Any comments or ideas?

 

[Greg GG]

This was on my desk-top in my home office; it is a dial-up connection using a
wireless modem.

 

[Charlie Tame]

This was on my desk-top in my home office; it is a dial-up connection using a
wireless modem.

This can be a symptom of trouble with you anti virus program. You really
don't want it scanning outgoing mail and preferably not scanning
incoming either, the always running protection should suffice.

Sometimes turning these features off is not enough and you need to shut
the AV down (Possibly reboot with it disabled from restasting)then
uninstall it and install a fresh copy.

Mention what you use for security software.

 

[Richard in AZ]

Check again. There is no AVG Free 9.
Download the Free AVG 8.5 and run it again. When asked, choose the "Add/Remove Components" option and uncheck the email scanning feature.

 

[Greg GG]

I uninstalled AVG Free v.8 and installed AVG Free v.8.5, but am still getting
the exact same error message.

I noted in one other question posted, the problem turned out to be a wrong
port setting. Could that be a possibility?

 

[Gary VanderMolen]

I wasn't aware that they made wireless modems for dial-up.
You didn't really answer my question as to whether Telus was providing your
Internet connection when you got that error.

According to AVG, the current version of the free antivirus is 8.5.
Make sure you don't have a rogue version.

 

[Gary VanderMolen]

Your AVG antivirus was probably installed with its default install option.
If so, uninstall it, then reinstall, but select 'custom' install, which then
allows you to unselect installing its troublesome email scanning module.

While AVG is uninstalled, try Windows Mail again, just to verify that
the culprit has been found.

 

[Charlie Tame]

Hi Gary,

Telus is the ISP, my previous anti-virus was AVG 8 and is now AVG 8.5 (slip
of the key stroke on the v9). The errors have always occured only on my
desktop computer and I was connected directly through Telus.

 

[Charlie Tame]

Oops, hit send by mistake... what I was going to say was -

Telus may have changed something, sometimes ISPs do things without
telling users, however I was basing my comments on the fact that
apparently it once worked, although maybe not that well.

The error message you posted referred to the "POP" server, which is the
one usually associated with receiving email, not sending. Just to
explain a bit the server name is not really proof of anything, for
instance many ISPs use mail.something.net for both servers, and run both
server programs on the same machines, but could you recheck the error
message a few times and make sure it is always the same. Like Gary I'm
not sure what's going on and the last thing we'd want to do is give bad
advice.

 

[Greg GG]

Hi Gary and Charlie,

Problem solved! When I had uninstalled AVG v8, Window Mail worked; when I
reinstalled AVG v8.5, Window Mail quit working. Once I disabled the E-mail
scanning for BOTH incoming and outgoing mail, Mail worked again. Just
disabling the outgoing mail scanner did not solve the problem. Perhaps this
is due to Telus using the POP server for both?

Thanks for all the help!! Greg

 

[Gary VanderMolen]

Good to hear the problem is resolved.
My previous response did say to uninstall/reinstall AVG *without* its
email scanning module.