when i press turn off it restarts my computer

[dj_jay]

hi,
everytime i click on turn off it restarts my computer and
everytime i press restart it restarts my computer and the
only way i can turn it off is to take off the power. can
anyone help me wit this problem?

 

[Rock]

hi,
everytime i click on turn off it restarts my computer and
everytime i press restart it restarts my computer and the
only way i can turn it off is to take off the power. can
anyone help me wit this problem?

One possibility is that on shutdown an error occurs and if the system is
set to automatically restart on error, then this is what happens. So
first change that setting. Right click on My Computer, choose
Properties | Advanced | Startup and Recovery Settings. Untick the
automatically restart setting. Click ok

Now turn the system off. If it is an error a blue screen will show up.
Record the error message verbatim and post it back here.

If that's not the issue then see this shutdown troubleshooter:
http://aumha.org/win5/a/shtdwnxp.htm

 

[Bill Crocker]

Try hold the button down a few seconds.

Bill Crocker

 

[Kelly]

Hi,

Disable everything that reads 'Wake up' in the BIOS settings. Also, I have
seen this behavior if you have a CD/DVD in the drive during a shutdown.

This edit controls whether Windows should automatically power down or reboot
your computer once it has finished the shutdown process.

Power Off or Reboot After Shutdown (Line 76)
http://www.kellys-korner-xp.com/xp_tweaks.htm

User Profile Hive Cleanup Service (Line 36) Right hand side
http://www.kellys-korner-xp.com/xp_tweaks.htm

This edit automatically ends tasks and timeouts that prevent programs from
shutting down and clears the Paging File on Exit.

Auto End Tasks to Enable a Proper Shutdown (Line 76)
http://www.kellys-korner-xp.com/xp_tweaks.htm

Win XP Restarts Unexpectedly or Restarts When You Shut Down
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q320299

Windows XP Restarts When You Try to Shut Down Your Computer
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q311806