XP Turn off / restart

[Lil' Dave]

Not a big deal, but I thought I would ask...

Using Trend AV payfor version 2007. All up to date.
When I use the turn off option, and turn off the computer, all is normal.
When I use the restart option, 2 subsequent instances of tavsvc.exe errors
occur and point at memory locations during the closing process. I have the
option of either to "end now" or "cancel" for both errors. If I choose "end
now" for both, PC restarts normally. If I choose to do nothing, about 5
seconds later, all closes, and the PC restarts normally. If I choose
"cancel", it still closes and restarts normally. However, I've noticed that
some windows updates initiate a restart. When I opt for the restart by the
windows update prompt, there is no tavsvc.exe error in closing.

 

[Malke]

Not a big deal, but I thought I would ask...

Using Trend AV payfor version 2007. All up to date.
When I use the turn off option, and turn off the computer, all is normal.
When I use the restart option, 2 subsequent instances of tavsvc.exe errors
occur and point at memory locations during the closing process. I have
the
option of either to "end now" or "cancel" for both errors. If I choose
"end
now" for both, PC restarts normally. If I choose to do nothing, about 5
seconds later, all closes, and the PC restarts normally. If I choose
"cancel", it still closes and restarts normally. However, I've noticed
that
some windows updates initiate a restart. When I opt for the restart by
the windows update prompt, there is no tavsvc.exe error in closing.

This is a problem with TrendMicro's software. Either contact their tech
support or use something better. I recommend NOD32, Kaspersky, or even
Avast if you want a free AV.

Malke

 

[Lil' Dave]

This is a problem with TrendMicro's software. Either contact their tech
support or use something better. I recommend NOD32, Kaspersky, or even
Avast if you want a free AV.

Malke

Nope, not a big enough deal for something that radical. Thanks for the
reply anyway.

 

[usasma]

It sounds like a corruption in the Trend software to me. There's an
uninstall tool located at C:\Program Files\Trend Micro\AntiVirus
2007\TAVTool.exe

Make sure that you have your serial number and run the Uninstall portion of
the above tool. Then reinstall the Trend Micro Antivirus and it should fix
the issues that you're having.

- John