Web Based Applications keep needing to close

[Guest]

I am having problems with Web based applications 'encountering a problem and
needing to close'. This appears to be random but so far affects IE and
Napster (in certain screens). The error log gives the following information:-

'Windows cannot access the file C:\windows\system32\msxml3.dll'.
Faulting module msxml3.dll,version 8.70.1113.0, fault address 0x000a85b1
Additional Data Error Value: C000009C
disk type: 3

I think the issue may to be to do with an automatic update but every time I
try to get into the windows update page it has to close. Today it is also
failing to recognise that I am connected to the internet when trying to send
an error report.

I am running windowsXP with SP2. I have recently downloaded IE7 but the
problem was also happening in IE6. Any help / suggestions in easy to follow
language would be gratefully received.
Thanks

 

[Trevor]

I am having problems with Web based applications 'encountering a problem and
needing to close'. This appears to be random but so far affects IE and
Napster (in certain screens). The error log gives the following information:-

'Windows cannot access the file C:\windows\system32\msxml3.dll'.
Faulting module msxml3.dll,version 8.70.1113.0, fault address 0x000a85b1
Additional Data Error Value: C000009C
disk type: 3

I think the issue may to be to do with an automatic update but every time I
try to get into the windows update page it has to close. Today it is also
failing to recognise that I am connected to the internet when trying to send
an error report.

I am running windowsXP with SP2. I have recently downloaded IE7 but the
problem was also happening in IE6. Any help / suggestions in easy to follow
language would be gratefully received.
Thanks

Try this...

http://support.microsoft.com/kb/295431


Good Luck,

Trev

 

[Guest]

Thanks Trevor - I tried this but still getting the same problem. I tried the
Windows update site as a test - it started checking to make sure I had the
right version of the update software and then closed. I tried this several
times andeven rebooted - same problem!

 

[Guest]

Tried the windows update website again and the following was in the error log
-
31 October 2006 Service Control Manager Timeout (30000 milliseconds) waiting
for the LiveUpdate service to connect.
31 October 2006 Service Control Manager The LiveUpdate service failed to
start due to the following error: The service did not respond to the start or
control request in a timely fashion.
31 October 2006 DCOM DCOM got error "%1053" attempting to start the service
LiveUpdate with arguments "" in order to run the server:
{03E0E6C2-363B-11D3-B 536-00902771A435}
31 October 2006 Disk The device, \Device\Harddisk0\D, has a bad block.
31 October 2006 Disk The device, \Device\Harddisk0\D, has a bad block.
31 October 2006 Disk The device, \Device\Harddisk0\D, has a bad block.

Any ideas? Thanks