Office 2003 "needs to close"

[Bewildered]

I have posted this question on the Office discussion group and after some
discussion, I was advised that it's probably a Windows problem...

After several years of using Office 2003 (Small Business edition) without
problem, I am now unable to open any Office programmes which have
graphics/photos in them. This affects Word, Excel, Powerpoint, Publisher and
I now also have trouble printing pictures from Windows Photo & Fax viewer.

I have tried the following:

1. uninstalling and reinstalling the entire Office suite of programmes,
2. installing all the latest updates,
3. scanned for viruses, spyware etc.
4. downloaded a trial version of Office 2007 and it also has the same
problem.
5. I have 2 computers and both now have the same problem.
6. Event viewer gives the following information: " Faulting application
winword.exe, version 11.0.8227.0, stamp 486d648f, faulting module
gdiplus.dll, version 11.0.8230.0, stamp 488a6c81, debug? 0, fault address
0x0007a2c9.
7. using Word in Safe Mode and it still gives the same problem...
8. opening an Office document in Windows Safe Mode and the same problem
occurs...
9. System File Checker - which did not come up with any errors.
10. Dependency Walker and it gives an error message "No DOS or PE
signature found. This file is not a valid 32bit or 64bit Windows module".

Can anyone help me sort this out? It's extremely frustrating!

Thanks in advance.

 

[Randem]

Try making sure all your Windows updates are current including Office
updates.

--
Randem Systems
Your Installation Specialist
The Top Inno Setup Script Generator
http://www.randem.com/innoscript.html
http://www.rndem.com/installerproblems.html
http://www.randem.com/vistainstalls.html
http://www.financialtrainingservices.org

 

[Bewildered]

As I mentioned in Point 2, I have installed all updates - Windows & Office.
Both computers are set up to do this automatically.

Any other thoughts - apart from those I've already listed?

 

[nass]

I have posted this question on the Office discussion group and after some
discussion, I was advised that it's probably a Windows problem...

After several years of using Office 2003 (Small Business edition) without
problem, I am now unable to open any Office programmes which have
graphics/photos in them. This affects Word, Excel, Powerpoint, Publisher and
I now also have trouble printing pictures from Windows Photo & Fax viewer.

I have tried the following:

1. uninstalling and reinstalling the entire Office suite of programmes,
2. installing all the latest updates,
3. scanned for viruses, spyware etc.
4. downloaded a trial version of Office 2007 and it also has the same
problem.
5. I have 2 computers and both now have the same problem.
6. Event viewer gives the following information: " Faulting application
winword.exe, version 11.0.8227.0, stamp 486d648f, faulting module
gdiplus.dll, version 11.0.8230.0, stamp 488a6c81, debug? 0, fault address
0x0007a2c9.
7. using Word in Safe Mode and it still gives the same problem...
8. opening an Office document in Windows Safe Mode and the same problem
occurs...
9. System File Checker - which did not come up with any errors.
10. Dependency Walker and it gives an error message "No DOS or PE
signature found. This file is not a valid 32bit or 64bit Windows module".

Can anyone help me sort this out? It's extremely frustrating!

Thanks in advance.

This can indicate one of many reasons why the GDI causing a problem!
1- Your Video Card ( Hardware/Software) 2- Monitor (fresh rate not set
right) 2- Software outdated or Corrupt/damaged and you need to check if your
GDI version up2date.
Try to repair your Office Suite and run the officeupdates site to download
any security updates available.

#- Update your Video Drivers
#- Lower Hardware Accelation in Troubleshoot TAB in Advanced Video Card
propertie
#- Change File View type in Windows Explorer

#- Run a ScanDisk on your machine

http://office.microsoft.com/en-us/officeupdate/default.aspx

Q- Fault bucket 754673369.
A-Microsoft Online Crash Analysis:
http://oca.microsoft.com/en/windiag.asp

#- gdiplus.dll is GDI graphics interface.
What your Mobo model and manufacturer
Do you have ATI Radeon or Nvidia Card?

Download Platform SDK Redistributable: GDI+
http://www.microsoft.com/downloads/...9C-DF12-4D41-933C-BE590FEAA05A&displaylang=en

Reboot your machine after the installation of the update twice!
Then run a through scan by doing the earlier cleaning steps and run this toll:
download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim
Run Disk Clean Up on your Drive, does it help?

If the above didn't help then try this:
Open your Search and search for gdiplus.dll, you will find it in this
location:
C:\Windows\System32
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.2180_x-ww_522f9f82

Windows Explorer may exit unexpectedly when you use it to view TIFF files in
the Details view in Windows Server 2003
http://support.microsoft.com/kb/898051

Try to capture the cause inreal time by using:
Shell Extension Manager For Windows:
http://www.nirsoft.net/utils/shexview.html

Run a thorough scan by doing the following steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
Download and Update both SuperAntispyware and Malwarebytes then run a
complete scan - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html

HTH,
nass

 

[Jonathan Boyko]

I think I had similar problem. As far as I remember it's a certain update
for Microsoft Office that causes that behavior. Unfortunately, I can't
remember which one. Try googling for +windows +picture +viewer +office
+update , maybe it'll help.

--

- - - - - - - - - -
Jonathan M. Boyko
"Aba Computer Systems LTD."

"All that is necessary for evil to succeed is for good men to do nothing."
-Edmund Burke

I have posted this question on the Office discussion group and after some
discussion, I was advised that it's probably a Windows problem...

After several years of using Office 2003 (Small Business edition) without
problem, I am now unable to open any Office programmes which have
graphics/photos in them. This affects Word, Excel, Powerpoint, Publisher
and
I now also have trouble printing pictures from Windows Photo & Fax
viewer.

I have tried the following:

1. uninstalling and reinstalling the entire Office suite of programmes,
2. installing all the latest updates,
3. scanned for viruses, spyware etc.
4. downloaded a trial version of Office 2007 and it also has the same
problem.
5. I have 2 computers and both now have the same problem.
6. Event viewer gives the following information: " Faulting application
winword.exe, version 11.0.8227.0, stamp 486d648f, faulting module
gdiplus.dll, version 11.0.8230.0, stamp 488a6c81, debug? 0, fault address
0x0007a2c9.
7. using Word in Safe Mode and it still gives the same problem...
8. opening an Office document in Windows Safe Mode and the same problem
occurs...
9. System File Checker - which did not come up with any errors.
10. Dependency Walker and it gives an error message "No DOS or PE
signature found. This file is not a valid 32bit or 64bit Windows module".

Can anyone help me sort this out? It's extremely frustrating!

Thanks in advance.

This can indicate one of many reasons why the GDI causing a problem!
1- Your Video Card ( Hardware/Software) 2- Monitor (fresh rate not set
right) 2- Software outdated or Corrupt/damaged and you need to check if
your
GDI version up2date.
Try to repair your Office Suite and run the officeupdates site to download
any security updates available.

#- Update your Video Drivers
#- Lower Hardware Accelation in Troubleshoot TAB in Advanced Video Card
propertie
#- Change File View type in Windows Explorer

#- Run a ScanDisk on your machine

http://office.microsoft.com/en-us/officeupdate/default.aspx

Q- Fault bucket 754673369.
A-Microsoft Online Crash Analysis:
http://oca.microsoft.com/en/windiag.asp

#- gdiplus.dll is GDI graphics interface.
What your Mobo model and manufacturer
Do you have ATI Radeon or Nvidia Card?

Download Platform SDK Redistributable: GDI+
http://www.microsoft.com/downloads/...9C-DF12-4D41-933C-BE590FEAA05A&displaylang=en

Reboot your machine after the installation of the update twice!
Then run a through scan by doing the earlier cleaning steps and run this
toll:
download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim
Run Disk Clean Up on your Drive, does it help?

If the above didn't help then try this:
Open your Search and search for gdiplus.dll, you will find it in this
location:
C:\Windows\System32
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.2180_x-ww_522f9f82

Windows Explorer may exit unexpectedly when you use it to view TIFF files
in
the Details view in Windows Server 2003
http://support.microsoft.com/kb/898051

Try to capture the cause inreal time by using:
Shell Extension Manager For Windows:
http://www.nirsoft.net/utils/shexview.html

Run a thorough scan by doing the following steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
Download and Update both SuperAntispyware and Malwarebytes then run a
complete scan - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html

HTH,
nass

 

[Bewildered]

Many thanks for your very detailed reply - it will take me a while to work
through all of it. But I should reply to the point on GDI. I have already
tried tackling this issue by changing the hardware acceleration and by also
downloading a new gdi file. Neither worked. And also when I downloaded the
trial version of Office 2007, I had the same problem and then the problem
file there was another one. ("Faulting application winword.exe, version
12.0.6308.5000, stamp 47e547c5, faulting module ogl.dll, version
12.0.6325.5000, stamp 4888e21c, debug? 0, fault address 0x0001fd30.")

I have scanned with NOD32 antivirus and also used Spybot S&D, I have deleted
temporary files and disk defraged...

I have posted this question on the Office discussion group and after some
discussion, I was advised that it's probably a Windows problem...

After several years of using Office 2003 (Small Business edition) without
problem, I am now unable to open any Office programmes which have
graphics/photos in them. This affects Word, Excel, Powerpoint, Publisher and
I now also have trouble printing pictures from Windows Photo & Fax viewer.

I have tried the following:

1. uninstalling and reinstalling the entire Office suite of programmes,
2. installing all the latest updates,
3. scanned for viruses, spyware etc.
4. downloaded a trial version of Office 2007 and it also has the same
problem.
5. I have 2 computers and both now have the same problem.
6. Event viewer gives the following information: " Faulting application
winword.exe, version 11.0.8227.0, stamp 486d648f, faulting module
gdiplus.dll, version 11.0.8230.0, stamp 488a6c81, debug? 0, fault address
0x0007a2c9.
7. using Word in Safe Mode and it still gives the same problem...
8. opening an Office document in Windows Safe Mode and the same problem
occurs...
9. System File Checker - which did not come up with any errors.
10. Dependency Walker and it gives an error message "No DOS or PE
signature found. This file is not a valid 32bit or 64bit Windows module".

Can anyone help me sort this out? It's extremely frustrating!

Thanks in advance.

This can indicate one of many reasons why the GDI causing a problem!
1- Your Video Card ( Hardware/Software) 2- Monitor (fresh rate not set
right) 2- Software outdated or Corrupt/damaged and you need to check if your
GDI version up2date.
Try to repair your Office Suite and run the officeupdates site to download
any security updates available.

#- Update your Video Drivers
#- Lower Hardware Accelation in Troubleshoot TAB in Advanced Video Card
propertie
#- Change File View type in Windows Explorer

#- Run a ScanDisk on your machine

http://office.microsoft.com/en-us/officeupdate/default.aspx

Q- Fault bucket 754673369.
A-Microsoft Online Crash Analysis:
http://oca.microsoft.com/en/windiag.asp

#- gdiplus.dll is GDI graphics interface.
What your Mobo model and manufacturer
Do you have ATI Radeon or Nvidia Card?

Download Platform SDK Redistributable: GDI+
http://www.microsoft.com/downloads/...9C-DF12-4D41-933C-BE590FEAA05A&displaylang=en

Reboot your machine after the installation of the update twice!
Then run a through scan by doing the earlier cleaning steps and run this toll:
download this tool o run clean up:
http://www.ccleaner.com/download/builds/downloading-slim
Run Disk Clean Up on your Drive, does it help?

If the above didn't help then try this:
Open your Search and search for gdiplus.dll, you will find it in this
location:
C:\Windows\System32
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.2180_x-ww_522f9f82

Windows Explorer may exit unexpectedly when you use it to view TIFF files in
the Details view in Windows Server 2003
http://support.microsoft.com/kb/898051

Try to capture the cause inreal time by using:
Shell Extension Manager For Windows:
http://www.nirsoft.net/utils/shexview.html

Run a thorough scan by doing the following steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
Download and Update both SuperAntispyware and Malwarebytes then run a
complete scan - Free
http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/rr-update/rr-free-setup.exe
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html

HTH,
nass