VPN connection issue

[1xnyer]

I have a user on the road with a laptop using XP pro and VPN. This
particular user has virus protection. For some unknow reason VPN has
disappeared completely and she is unable to create a new connection. When she
gets to the point to connect to the network at workplace the 2 choices for
Create the following connectin: Dial up connectin and Virtual Private Network
Connection radio buttons she can not choose either one. It's not a
permission thing because I make her login as administrator. In addition if
she goes to network connection in the control panel the VPN choice has
disappeared too. Does anyone have any information on how to get this back?

 

[Robert L. \(MS-MVP\)]

It could be a 3rd party software issue. For troubleshooting, try to start
the windows with clean boot.

windows faqsHow to run Windows OS with a clean boot How to stop the
Messenger Service ads How to tell who is logged on at a remote computer ...
www.howtonetworking.com/winfaqs.htm


--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com

 

[1xnyer]

Already tried that. I even had the user shut down completely and wait a few
minutes before booting.