Vista Laptop Does Not Load Websites


J

Joho

Hello,

I currently have an Acer Aspire 5100-5728 laptop with Windows Vista Home
Premium installed on it. After very many months of usage with no problems
pertaining to the internet, I am suddenly met with an inability to load
internet websites in an acceptable time. Other programs such as Pidgin
(Instant Messaging client) and uTorrent (BitTorrent client) that use the
internet work flawlessly; my download/upload and data transfer speeds are not
affected at all, and according to the Network and Sharing Center, I am
connected.

Anything in the browser bar, including my router setup, or the IP addresses
of websites, take anywhere from three to ten minutes to load; sometimes they
just fail to load entirely...this includes low-content pages such as Google,
Bash.org, and various other websites. I've tried both Mozilla Firefox and
Internet Explorer, and the problem is consistent. However, the problem is
only specific to my machine; I am currently typing this up on my parents'
Acer Aspire, connected to the same network, and websites load with no problem.

I've tried the following:
-Rebooting the machine
-Resetting the modem
-Unplugging the router
-Changing router settings
-Resetting the network settings
-Using wireless/wired
-Flushing the DNS
-Clearing the browser cache

I've also checked the Acer website, and it doesn't seem that there are any
driver updates or anything of the sort.

I can speculate that the problem is not with my ISP or any of the networking
hardware. The various other computers in my house (running Windows Vista,
Windows XP, and Ubuntu) all have full connectivity; it is only one Vista
laptop that has this problem.

Any help would be greatly appreciated, as being a prospective IT major, I am
completely baffled.
 
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S

solon fox

Hello,

I currently have an Acer Aspire 5100-5728 laptop with Windows Vista Home
Premium installed on it.  After very many months of usage with no problems
pertaining to the internet, I am suddenly met with an inability to load
internet websites in an acceptable time.  Other programs such as Pidgin
(Instant Messaging client) and uTorrent (BitTorrent client) that use the
internet work flawlessly; my download/upload and data transfer speeds are not
affected at all, and according to the Network and Sharing Center, I am
connected.

Anything in the browser bar, including my router setup, or the IP addresses
of websites, take anywhere from three to ten minutes to load; sometimes they
just fail to load entirely...this includes low-content pages such as Google,
Bash.org, and various other websites.  I've tried both Mozilla Firefox and
Internet Explorer, and the problem is consistent.  However, the problem is
only specific to my machine; I am currently typing this up on my parents'
Acer Aspire, connected to the same network, and websites load with no problem.

I've tried the following:
-Rebooting the machine
-Resetting the modem
-Unplugging the router
-Changing router settings
-Resetting the network settings
-Using wireless/wired
-Flushing the DNS
-Clearing the browser cache

I've also checked the Acer website, and it doesn't seem that there are any
driver updates or anything of the sort.

I can speculate that the problem is not with my ISP or any of the networking
hardware.  The various other computers in my house (running Windows Vista,
Windows XP, and Ubuntu) all have full connectivity; it is only one Vista
laptop that has this problem.

Any help would be greatly appreciated, as being a prospective IT major, I am
completely baffled.

What about malware? Which antivirus program do you use? Have you done
a full scan?

What is your network activity while you are waiting for it to load?
Does it appear busy or is it idle?

-solon fox
 
F

Frank Saunders MS-MVP IE,OE/WM

Joho said:
Hello,

I currently have an Acer Aspire 5100-5728 laptop with Windows Vista Home
Premium installed on it. After very many months of usage with no problems
pertaining to the internet, I am suddenly met with an inability to load
internet websites in an acceptable time. Other programs such as Pidgin
(Instant Messaging client) and uTorrent (BitTorrent client) that use the
internet work flawlessly; my download/upload and data transfer speeds are
not
affected at all, and according to the Network and Sharing Center, I am
connected.

Anything in the browser bar, including my router setup, or the IP
addresses
of websites, take anywhere from three to ten minutes to load; sometimes
they
just fail to load entirely...this includes low-content pages such as
Google,
Bash.org, and various other websites. I've tried both Mozilla Firefox and
Internet Explorer, and the problem is consistent. However, the problem is
only specific to my machine; I am currently typing this up on my parents'
Acer Aspire, connected to the same network, and websites load with no
problem.

I've tried the following:
-Rebooting the machine
-Resetting the modem
-Unplugging the router
-Changing router settings
-Resetting the network settings
-Using wireless/wired
-Flushing the DNS
-Clearing the browser cache

I've also checked the Acer website, and it doesn't seem that there are any
driver updates or anything of the sort.

I can speculate that the problem is not with my ISP or any of the
networking
hardware. The various other computers in my house (running Windows Vista,
Windows XP, and Ubuntu) all have full connectivity; it is only one Vista
laptop that has this problem.

Any help would be greatly appreciated, as being a prospective IT major, I
am
completely baffled.

Do a thorough check for malware, following all of the steps at one of these
Web pages.
Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for malware don't identify the malware as such and try to convince
you that you owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.
 
M

Mr. Arnold

Joho said:
Any help would be greatly appreciated, as being a prospective IT major, I
am
completely baffled.

You sure some non Vista compliant ActiveX control has been installed, used
by IE and has not caused problems?
 
J

Joho

solon fox:

I use ESET NOD32 Antivirus and Windows Defender. My Windows Firewall is off
all the time, and I temporarily disabled both NOD32 and Defender to no avail.

At the moment I am running scans, which hopefully can provide some insight.
However, I have not done anything particularly out of the ordinary recently,
and the websites I frequent and the programs I choose to download are
generally very limited and carefully selected.

As for waiting to load pages, everything is completely normal; there is
activity during the loading times. Again, I can find absolutely nothing
abnormal (yet), except for the fact that websites refuse to load.

Frank Saunders:

I personally wouldn't have thought of malware being a problem, as I am
generally very careful in what I choose to view, download, and install, but I
will take a look into this.

Unfortunately, I am unable to update Windows Defender (error code
0x80072ee2, which according to a Google search, other people are having
difficulty both using the Defender update and manually updating it). I am
looking into HiJack This and SpywareBlaster at the moment.

Mr. Arnold:

I was under the impression that ActiveX was unsupported in Mozilla Firefox
without a plug-in (which I do not have). The only instance where I have used
Internet Explorer, ever, since I last reformatted this machine a few weeks
ago, was when I was met with the issue I have hand here, and I tried to load
Google to see whether the issue was specific to Firefox or not. Mozilla
Firefox is my default browser.

---

If the problem was a malware-related issue, I would personally think that
internet speeds in all regards and for all programs (not just web browsing,
but Pidgin and uTorrent connectivity as well) would be affected. However,
both Pidgin and uTorrent connect and download faster than ever.

Both Windows Defender and NOD32 scans yielded nothing wrong. I have just
downloaded HiJack This and SpywareBlaster and will scan with these two
programs in the hopes that something will turn up.

Additionally, even attempting to get into my router setup
(http://192.168.1.1) gives me the same problem.

Thanks for all your help so far.
 
J

Joho

HiJack This doesn't seem to offer any insight whatsoever. I've checked and
double-checked the log file, and cannot find anything out of the ordinary.
Perhaps I missed something? I honestly have no clue.

My log is as follows:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:14:08 PM, on 6/8/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16643)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\Program Files\WhatPulse\WhatPulse.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Pidgin\pidgin.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\System32\mobsync.exe
C:\Users\Joho\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://en.us.acer.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://en.us.acer.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://en.us.acer.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) =
http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88}
- C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O1 - Hosts: ::1 localhost
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} -
C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C}
- C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} -
C:\Windows\system32\ActiveToolBand.dll
O3 - Toolbar: Acer eDataSecurity Management -
{5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -
C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows
Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ALaunch] C:\Acer\ALaunch\AlaunchClient.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering
Technology\eDataSecurity\eDSloader.exe
O4 - HKLM\..\Run: [Acer Tour] C:\Acer\AcerTour\AcerTour.exe
O4 - HKLM\..\Run: [eDSMSNfix] C:\Acer\Empowering Technology\eDSMSNfix.exe
O4 - HKLM\..\Run: [SetPanel] C:\Acer\APanel\APanel.cmd
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32
Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program
Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKCU\..\Run: [WhatPulse] C:\Program Files\WhatPulse\WhatPulse.exe
O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Program Files\Alcohol Soft\Alcohol
120\axcmd.exe" /automount
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media
Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows
Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe
oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows
Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common
Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: OpenOffice.org 2.4.lnk = C:\Program Files\OpenOffice.org
2.4\program\quickstart.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program
Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Empowering Technology Launcher.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} -
C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O13 - Gopher Prefix:
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} -
C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: eNetHook.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common
Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: ALaunch Service (ALaunchService) - Unknown owner -
C:\Acer\ALaunch\ALaunchSvc.exe (file missing)
O23 - Service: Ati External Event Utility - ATI Technologies Inc. -
C:\Windows\system32\Ati2evxx.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown
owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file
missing)
O23 - Service: eDataSecurity Service - Unknown owner - C:\Acer\Empowering
Technology\eDataSecurity\eDSService.exe (file missing)
O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program
Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32
Antivirus\ekrn.exe
O23 - Service: eLock Service (eLockService) - Unknown owner -
C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service
(LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common
Files\LightScribe\LSSrvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility
Center\MobilityService.exe (file missing)
O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division
Software - C:\Program Files\Alcohol Soft\Alcohol
120\StarWind\StarWindServiceAE.exe
O23 - Service: ePower Service (WMIService) - Unknown owner -
C:\Acer\Empowering Technology\ePower\ePowerSvc.exe (file missing)
O23 - Service: XAudioService - Conexant Systems, Inc. -
C:\Windows\system32\DRIVERS\xaudio.exe
 
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S

solon fox

solon fox:

I use ESET NOD32 Antivirus and Windows Defender.  My Windows Firewall isoff
all the time, and I temporarily disabled both NOD32 and Defender to no avail.

At the moment I am running scans, which hopefully can provide some insight..  
However, I have not done anything particularly out of the ordinary recently,
and the websites I frequent and the programs I choose to download are
generally very limited and carefully selected.

As for waiting to load pages, everything is completely normal; there is
activity during the loading times.  Again, I can find absolutely nothing
abnormal (yet), except for the fact that websites refuse to load.

Frank Saunders:

I personally wouldn't have thought of malware being a problem, as I am
generally very careful in what I choose to view, download, and install, but I
will take a look into this.

Unfortunately, I am unable to update Windows Defender (error code
0x80072ee2, which according to a Google search, other people are having
difficulty both using the Defender update and manually updating it).  I am
looking into HiJack This and SpywareBlaster at the moment.

Mr. Arnold:

I was under the impression that ActiveX was unsupported in Mozilla Firefox
without a plug-in (which I do not have).  The only instance where I haveused
Internet Explorer, ever, since I last reformatted this machine a few weeks
ago, was when I was met with the issue I have hand here, and I tried to load
Google to see whether the issue was specific to Firefox or not.  Mozilla
Firefox is my default browser.

---

If the problem was a malware-related issue, I would personally think that
internet speeds in all regards and for all programs (not just web browsing,
but Pidgin and uTorrent connectivity as well) would be affected.  However,
both Pidgin and uTorrent connect and download faster than ever.

Both Windows Defender and NOD32 scans yielded nothing wrong.  I have just
downloaded HiJack This and SpywareBlaster and will scan with these two
programs in the hopes that something will turn up.

Additionally, even attempting to get into my router setup
(http://192.168.1.1) gives me the same problem.

Thanks for all your help so far.

Well, the fact that you can use Pidgin and Torrent shows that your
network is working and you can reach the Internet. The fact that you
cannot even reach router setup (http://192.168.1.1) is particularly
troubling. Normally, I would think that if you can't get to your
router, you aren't connected. But, other protocols (IM, BitTorrent) do
work.

It sounds as if http is disabled. I can't figure how that could
happen. Try opening %SYSTEMROOT%\System32\drivers\etc\hosts (the file
has no extension) with notepad and paste the contents in a reply. I
can't figure how hosts could be corrupted barring malware, and I doubt
you have any. But, it is as if something is preventing both IE and FF.

What about your Internet Proxy Settings? These would affect both IE
and FF. Go to IE, Tools, Internet Options, Connections Tab, LAN
Settings and clear the boxes under Automatic Configuration and Proxy
Settings.

I'll keep thinking, so keep me posted.

-solon fox
 
S

solon fox

HiJack This doesn't seem to offer any insight whatsoever.  I've checked and
double-checked the log file, and cannot find anything out of the ordinary. 
Perhaps I missed something?  I honestly have no clue.

My log is as follows:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:14:08 PM, on 6/8/2008
Platform: Windows Vista  (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16643)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\Program Files\WhatPulse\WhatPulse.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Pidgin\pidgin.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\System32\mobsync.exe
C:\Users\Joho\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =http://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo....
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =http://en.us.acer.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =http://en.us.acer.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =http://en.us.acer.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) =http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88}
- C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O1 - Hosts: ::1 localhost
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} -
C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C}
- C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} -
C:\Windows\system32\ActiveToolBand.dll
O3 - Toolbar: Acer eDataSecurity Management -
{5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -
C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows
Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ALaunch] C:\Acer\ALaunch\AlaunchClient.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering
Technology\eDataSecurity\eDSloader.exe
O4 - HKLM\..\Run: [Acer Tour] C:\Acer\AcerTour\AcerTour.exe
O4 - HKLM\..\Run: [eDSMSNfix] C:\Acer\Empowering Technology\eDSMSNfix.exe
O4 - HKLM\..\Run: [SetPanel] C:\Acer\APanel\APanel.cmd
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32
Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program
Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKCU\..\Run: [WhatPulse] C:\Program Files\WhatPulse\WhatPulse.exe
O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Program Files\Alcohol Soft\Alcohol
120\axcmd.exe" /automount
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media
Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows
Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe
oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows
Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common
Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: OpenOffice.org 2.4.lnk = C:\Program Files\OpenOffice.org
2.4\program\quickstart.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program
Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Empowering Technology Launcher.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} -
C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O13 - Gopher Prefix:
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} -
C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: eNetHook.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common
Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: ALaunch Service (ALaunchService) - Unknown owner -
C:\Acer\ALaunch\ALaunchSvc.exe (file missing)
O23 - Service: Ati External Event Utility - ATI Technologies Inc. -
C:\Windows\system32\Ati2evxx.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown
owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file
missing)
O23 - Service: eDataSecurity Service - Unknown owner - C:\Acer\Empowering
Technology\eDataSecurity\eDSService.exe (file missing)
O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program
Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32
Antivirus\ekrn.exe
O23 - Service: eLock Service (eLockService) - Unknown owner -
C:\Acer\Empowering Technology\eLock\Service\eLockServ.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service
(LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common
Files\LightScribe\LSSrvc.exe
O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility
Center\MobilityService.exe (file missing)
O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division
Software - C:\Program Files\Alcohol Soft\Alcohol
120\StarWind\StarWindServiceAE.exe
O23 - Service: ePower Service (WMIService) - Unknown owner -
C:\Acer\Empowering Technology\ePower\ePowerSvc.exe (file missing)
O23 - Service: XAudioService - Conexant Systems, Inc. -
C:\Windows\system32\DRIVERS\xaudio.exe

Internet Proxy Settings are on and shouldn't be. IE, Tools, Internet
Options, Connections Tab, LAN Settings and clear the Proxy Settings -
says something like "Use a proxy server for your LAN..." or words like
that.

-solon fox
 
J

Joho

solon fox:

I greatly appreciate your help. I've posted this same problem on three or
four other forums and the like, and this is the only post that I'm receiving
any responses to.

My hosts file (sans the commented instructions) is default, I believe:

127.0.0.1 localhost
::1 localhost

I just recently reformatted (about two or three weeks ago), so apart from
settings changes that I do after every reformat, nothing else is different.
My proxy settings are all fine.

I'd also like to reiterate that I CAN load websites, but the problem is that
said websites (including router setup) take upwards of three or four minutes
to load, which includes Google. Pages on my hard drive, not surprisingly,
are fine.

Once again, thanks for your help.
 
S

solon fox

solon fox:

I greatly appreciate your help.  I've posted this same problem on three or
four other forums and the like, and this is the only post that I'm receiving
any responses to.

My hosts file (sans the commented instructions) is default, I believe:

127.0.0.1       localhost
::1             localhost

I just recently reformatted (about two or three weeks ago), so apart from
settings changes that I do after every reformat, nothing else is different..  
My proxy settings are all fine.

I'd also like to reiterate that I CAN load websites, but the problem is that
said websites (including router setup) take upwards of three or four minutes
to load, which includes Google.  Pages on my hard drive, not surprisingly,
are fine.

Once again, thanks for your help.

Yep. You're right. I got carried away. Hosts file looks perfectly
untouched, and it is NOT the Proxy Settings and http DOES work, just
slowly.

Still, very strange that even your router setup URL has the problem.
Packet errors, TCP/IP corrupted stack? These don't make sense because
you only just restored... I suppose that you could try restoring
again... hate to do that. Maybe updates are downloading? Clogging up
the pipes.

Start, 'Reliability and Performance Monitor'. What does your network
look like while you are idle? Is there hard drive activity while
idle?

-solon fox
 
J

Joho

Well, talking to a friend, he's under the assumption that something is
definitely clogging up the connection. I'm in the middle of downloading
Wireshark (packet sniffer) at the moment.

Booting the computer up in Safe Mode with Networking solves the problem.

I don't think it's anything that I'm knowingly running, including
updates...the problem has been present for well over 24 hours now (I'm not
sure when it exactly started).

Reliability and Performance Monitor at idle
Disk: 0-1 MB/sec
Network: 0-50 Kbps, very jumpy
 
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J

Joho

Jordus:

Disabling the TCP/IP auto-tuning allows me to load web pages again.

However, I'm not as versed in networking as I am in other aspects of
computers; what does this mean? What was causing the problem in the first
place? Is this a permanent fix?

Thanks again for everyone's help.
 
J

Joho

Interesting...I re-enabled TCP/IP auto-tuning, and now it works again.

Is this just Vista being stupid? This has seriously been the biggest
computer-related headache I've ever had to deal with.

Thanks again, everybody, for all the help you've all provided!
 
J

Joho

Well, it did it again.

I'm having the same problem, but this time, disabling TCP/IP auto-tuning
does nothing.

I've just about had it with Vista...
 
S

solon fox

Well, it did it again.

I'm having the same problem, but this time, disabling TCP/IP auto-tuning
does nothing.

I've just about had it with Vista...

Hey, I'm sorry you're still having trouble and that I couldn't figure
a way to help. I still think that something is running that shouldn't
be. You do have a lot of toolbar services and such running.

You could try disabling all IE add-ons and BHO's. IE, Tools ->
Internet Options -> Programs -> Manage Add-Ons.

You could also try using autoruns. Search this group for subject:
'Clean boot profile?' and 'solon'. See that thread about autoruns. I'm
thinking of disabling stuff and then methodically adding them back on
until the culprit is identified.

-solon fox :-/
 
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J

Joho

solon fox:

Thanks very much for all the help you've provided, but I think this is the
last straw. I'm switching back to Ubuntu until Microsoft releases something
a bit more acceptable. Windows Vista has just been nothing but headaches for
me in compatibility and networking issues; XP was far better by all means.

I have a very strong feeling that this problem is Vista-related, as I've
already asked several IT-knowledgeable and well-learned friends of mine who
cannot seem to figure out the cause of my problem. Even if the issue was
caused by something running, the mere fact that such a confusing problem
could arise from my consistent use of my computers (using the very same
programs over and over with no problems), that still says something about the
general quality (or lack of) of Windows Vista.

Once again, I greatly appreciate your aid in this matter, and the users on
these discussion boards should feel very grateful to have such a helpful and
generous character here. :]
 
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S

solon fox

solon fox:

Thanks very much for all the help you've provided, but I think this is the
last straw.  I'm switching back to Ubuntu until Microsoft releases something
a bit more acceptable.  Windows Vista has just been nothing but headaches for
me in compatibility and networking issues; XP was far better by all means.

I have a very strong feeling that this problem is Vista-related, as I've
already asked several IT-knowledgeable and well-learned friends of mine who
cannot seem to figure out the cause of my problem.  Even if the issue was
caused by something running, the mere fact that such a confusing problem
could arise from my consistent use of my computers (using the very same
programs over and over with no problems), that still says something about the
general quality (or lack of) of Windows Vista.

Once again, I greatly appreciate your aid in this matter, and the users on
these discussion boards should feel very grateful to have such a helpful and
generous character here.  :]

Hey Joho,

I totally understand your viewpoint and would likely do the same in
your situation.

Personally, I haven't really encountered these kinds of problems with
Vista and that's a good thing because I don't have a choice in the
matter. I'm stuck with Vista just as I am the air I breathe.

I don't have explanations for most of the problems reported here, but
I am happy with my Vista experience. I don't usually hang out so long
in the ng. I drop by when I have a question and then stick around to
give back as best I can.

Pleased to have made your acquaintance.

-solon fox
 

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