vanishing disk drives

B

Bigdooba273

One day after rebooting my PC, both disk drives, D and E stopped working. I
looked in windows explorer and both drives, which had been working fine, now
did not appear as even existing. I checked my device manager and they were
both missing from there also. I ran a virus scan and a Trojan virus turned up
so I quarantined and then deleted it. I tried doing a system restore and that
didn't bring them back. I then did a registry restore and it worked. But the
next time I rebooted the machine I had the same trouble and have been unable
to correct it since, ( restoring the registry doesn't fix it now).
I've read through the posts here and found several people had similar
troubles. I also remember deleting some files like Roxio and Nero around the
same time this happened, so I did what was suggested in the posts, by running
XP_CD-DVD and then finally trying to delete the upper and lower filters in
the registry manually, since these people in the posts had the same trouble.
It didn't correct my problem but it did make my keyboard stop working. I
fixed that by doing another System restore.
In the post it said to look for the registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}
I don't know why but I have 26 lisytings of this key, is that normal?
But deleting the high and low filters did not help.
When I look in my Bios at my Boot sequence #1 is my hard disk, #2 says
CD-Rom device (not installed), #3 Diskette Drive.
Whenever I reboot it says on the screen Secondary Drive 0 not found,
Secondary Drive 1 not found, Strike the F1 key to continue, F2 to run the
Setup utility.
My machine is a Dell system Dimension 4600i series with Pentium 4, 3.2 GHZ,
3 GB ram and a 160 GB hard drive, CD burner (drive D) and DVD burner (Drive
E). Running Phoenix Rom Bios Plus Version 1.10 A12.

I would appreciate any help I can get. Thanks,
 
M

Mark L. Ferguson

I would try to find a new copy of the BIOS software to 'flash' it back to
order.
 
B

Bigdooba273

I flashed the Bios with the latest version from Dell but it had no effect,
what can I do now?
 
M

Mark L. Ferguson

If a good BIOS fails to see the drive, some piece of hardware is not
functioning. Cable, drive or controller. You will have to test that, or find
someone who can.

--
click the Ratings button. Voting helps the web interface.
http://www.microsoft.com/wn3/locales/help/help_en-us.htm see ''rate a post''
Mark L. Ferguson

Bigdooba273 said:
I flashed the Bios with the latest version from Dell but it had no effect,
what can I do now?
 

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