User cannot change password

[rop.jason]

I have a user who has a Windows 2000 PC. We run Novell and Active
Directory, with Novell being the primary sign-on. We expire our Novell
passwords, but do not expire our A.D. passwords so they can stay
synchronized. The reason I'm posting here is my user's Novell password
expired and she was able to change that, but she cannot change her A.D.
password. It tells her that it changed successfully, but when she logs
out she is locking her account out all of the time because the old
password is still the password.

So I changed it for her, let her sign in to Windows and press
CTRL-ALT-DLT and choose change passwored. Same thing happens, it tells
her it changes it but it doesn't. So I signed in on that computer
under my login account, did the CTRL-ALT-DLT and I can change my
password.

Any ideas as to why she can't change her password?

 

[Danny Sanders]

So I signed in on that computer

under my login account, did the CTRL-ALT-DLT and I can change my
password.

I would suggest renaming her profile, have her log in (a new profile is
created) then test if she can change her password using the new profile. If
so her old profile is corrupt.

hth
DDS W 2k MVP MCSE