Logon Problems/XP Pro laptop/Win200 server w/ AD


J

J

I have a user with an XP Pro laptop who is having problems logging onto the
network and to the machine locally.

The domain is Windows 2000 using Active Directory. The user is complained
that she could not log on to the network using her username and password.
this has happened several times.

Last Wednesday I reset her password in AD and she was able to log on. When
she tried to log on Friday she was denied access and got the typical
message of "...could not logon. Check username and password...caps
lock...yadayada." I reset her password in AD and successfully logged on as
her numerous times including laptop restarts. In AD the setting password
does not expire was selected.

the next time she attempted to log on, on Sunday, she was again denied. I
checked the account in AD. It was not locked out.

Is this a problem in the config on the laptop? An Active Directory issue?

It seems that each time I reset the passwork in AD she can access the
network that day but not after.

My users use their laptops while connected to the network and while
disconnected. What is the proper way to set the users up. Do I have to
add them a s user locally? Or merely have then logon while connected to
the network?

John
 
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D

Danny Sanders

Sounds like her profile is corrupt.

Try re creating her profile.


hth
DDS W 2k MVP MCSE
 
J

J

Sounds like her profile is corrupt.

Try re creating her profile.


hth
DDS W 2k MVP MCSE
Her active directory profile or account on the laptop?
What is the correct procedure to remove/recreate?

John
 
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D

Danny Sanders

Under documents and settings there should be a folder with the same name as
her domain username. Log onto her computer as admin and rename it. then have
her log in again and a new profile will be created. You will have to remap
her drives if not you are not using logon scripts, and re set up Outlook
etc. Then test. If the problem goes away you can copy favorites etc from the
old profile to the new. I would be wary of using an automated way such as
the save my settings wizard for Office because you might carry the
corruption into the new profile.

If the problem remains you can delete the new profile, rename the old
profile to what it was and continue troubleshooting.


hth
DDS W 2k MVP MCSE
 

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