USB2 ports run a 1.1 speed

G

Guest

I've recently gotten a new rig - Acer, which purports to have USB2 ports.
However, the speed is at 1.1. XP says that there are no hi-speed ports
installed. I have checked out the drivers and they are, indeed, standard usb
drivers, not enhanced ones. There is no mobo disk only a system recovery set
of disks. I do not want to wipe out my system, if possible

Here's what I've done already:
Made sure that my Media Center 2005 OS has SP2 installed.
Run Windows update several times - all updates are current.
Uninstalled all usb hubs, controllers, etc. and rebooted - still 1.1
drivers. (did this several times)
Checked that the usbehci.sys file is in system32\drivers folder -- it is,
although the current driver is usbhub.sys and I don't know how to change it
to usbehci.sys.
Gone to the Acer website - they have no USB2 drivers to download.
Attempted to contact Acer - they will not respond.
Attempted to contact the dealer - they will not respond.
Attempted to match the Acer mobo description - FC51GM - to the Foxconn
website to see if I can identify the specific mobo. - no luck
Attempted to contact Foxconn - they will not respond.
Asked on several tech sites with all the above information.
They respond with suggestions that I have already tried and told them I
tried.

Unless I can find an answer here it seems as if my only alternative is to
try and RMA the whole rig.

I really need some help. And, not to offend anyone, please do not suggest
any of the things is the list above that I have already tried.
Thank you.
 
R

Robert Gault

Neige said:
I've recently gotten a new rig - Acer, which purports to have USB2 ports.
However, the speed is at 1.1.><snip>
I really need some help. And, not to offend anyone, please do not suggest
any of the things is the list above that I have already tried.
Thank you.
Click to expand...

I see that you have already posted this on the AnandTech forums, got
very good advice, and were unable for one reason or another to use the
advice, you also seem to have refused to refer this problem to Geeks
from where you bought the hardware.

What more could you get here in the way of help?
 
G

Guest

If you had actually read the list I of things I tried here you would have
seen that I have contacted Geeks, although I refer to them here as "the
dealer" and they have not responded other than to say I could return the rig.
I did not "refuse" to contact Geeks. Maybe you should adjust your reading
glasses.

Yes, I did post this at Anandtech. I tried everything there that was
suggested, to no avail. My frustration there was that it appeard that most
of the respondents would read the headline and propose an obvious solution,
without reading the whole post which showed I had put considerable effort
into solving it myself. Sort of like what you just did.

One member there was so kind as to say he knew the answer but would not tell
me because he wanted me to find it myself. The impression I got was that
because I could not find the answer myself - please reread the list of things
I HAVE attempted - I was somehow lazy and not worthy of help.

I would actually not like to return the rig because of the time involved in
preparing it ship back - backup, reformatting etc, - and the time to set up
everything all over again. The rig performs very well.

If I have broken some sort of unwritten code by asking a question that I
don't already know the answer to or haven't been able to find after strenuous
effort, please let me know and I will refrain from participating in the
secret religion.

You ask what more in the way of help I would want here, and the answer is
simplicity itself: a solution. Perhaps there is some MS thing I don't know
about that MS fans do.

I have exhausted my knowledge and the advice I have received so far has not
worked. And I did try it ALL. Is this a crime that I now ask for a deeper
level of advice? I notice you have not made any helpful suggestions
whatever, only criticism of me that previous advice should have solved my
problem and that because it didn't I am somehow morally defective.

Thanks, Robert Gault, for your help and compassion.

Neige
 
J

Jim Macklin

Check the BIOS to be sure USB 2.0 is enabled.




| I've recently gotten a new rig - Acer, which purports to
have USB2 ports.
| However, the speed is at 1.1. XP says that there are no
hi-speed ports
| installed. I have checked out the drivers and they are,
indeed, standard usb
| drivers, not enhanced ones. There is no mobo disk only a
system recovery set
| of disks. I do not want to wipe out my system, if
possible
|
| Here's what I've done already:
| Made sure that my Media Center 2005 OS has SP2 installed.
| Run Windows update several times - all updates are
current.
| Uninstalled all usb hubs, controllers, etc. and rebooted -
still 1.1
| drivers. (did this several times)
| Checked that the usbehci.sys file is in system32\drivers
folder -- it is,
| although the current driver is usbhub.sys and I don't know
how to change it
| to usbehci.sys.
| Gone to the Acer website - they have no USB2 drivers to
download.
| Attempted to contact Acer - they will not respond.
| Attempted to contact the dealer - they will not respond.
| Attempted to match the Acer mobo description - FC51GM - to
the Foxconn
| website to see if I can identify the specific mobo. - no
luck
| Attempted to contact Foxconn - they will not respond.
| Asked on several tech sites with all the above
information.
| They respond with suggestions that I have already tried
and told them I
| tried.
|
| Unless I can find an answer here it seems as if my only
alternative is to
| try and RMA the whole rig.
|
| I really need some help. And, not to offend anyone,
please do not suggest
| any of the things is the list above that I have already
tried.
| Thank you.
 
G

Guest

Thanks, Jim. I should have put that into my the list that I have tried.
There are three settings in my BIOS for USB activation: Disabled, 1.1, and
2.0/1.1; it is set on 2.0/1.1
 
J

Jim Macklin

What device do you have connected, if there is a 1.1 device
on the port, 1.1 is what you'll get.


| Thanks, Jim. I should have put that into my the list that
I have tried.
| There are three settings in my BIOS for USB activation:
Disabled, 1.1, and
| 2.0/1.1; it is set on 2.0/1.1
|
| "Jim Macklin" wrote:
|
| > Check the BIOS to be sure USB 2.0 is enabled.
| >
| >>
 
G

Guest

Thanks, Jim. There was an old HP photoprinter installed on one of the USB2
ports. All the other 3.0 ports, though, still do 1.1.

I uninstalled the HP, then I uninstalled all the USB ports and restarted.
Windows (I do have SP2 installed) reinstalled USB drivers, but they still
were the generic 1.1, not the enhanced version.

For some reason Windows will not install the enhanced hi-speed drivers into
my system. They are there. Windows update says everything is up to date -
and it is probably true that the files are on my C: drive, but Windows won't
attach them to my hi-speed ports. This is so frustrating!

Thanks for the suggestion, though.
 
G

Guest

Thanks, Antioch, I gave it a try and had the site scan my system. When the
scan came back it said there were a couple of drivers, video and audio, that
needed updating, but it said my USB drivers were all up to date. It did,
however, show them as Generic USB drivers, not enhanced.

As I've checked over and over, MS says that if I have SP1 or SP2 installed,
I am fine and enhanced drivers are on my drive and will be installed.
However, somehow they don't get installed by Windows, even after I uninstall
the Generic USB controller, restart, and let Windows do its thing.

I simply don't know what else to do. MS says I have done everything
correctly and yet it won't install or work properly.

Thanks for your referral and time!
 
J

Jim Macklin

I seem to remember that there were two or more different
chipset makers for USB 2.0, some don't quit met the
specification. You might try a program such as Sandra,
Everest or Bel Arc to see what chips set you have. Then get
drivers written for that chipset.


| Thanks, Jim. There was an old HP photoprinter installed
on one of the USB2
| ports. All the other 3.0 ports, though, still do 1.1.
|
| I uninstalled the HP, then I uninstalled all the USB ports
and restarted.
| Windows (I do have SP2 installed) reinstalled USB drivers,
but they still
| were the generic 1.1, not the enhanced version.
|
| For some reason Windows will not install the enhanced
hi-speed drivers into
| my system. They are there. Windows update says
everything is up to date -
| and it is probably true that the files are on my C: drive,
but Windows won't
| attach them to my hi-speed ports. This is so frustrating!
|
| Thanks for the suggestion, though.
|
| "Jim Macklin" wrote:
|
| > What device do you have connected, if there is a 1.1
device
| > on the port, 1.1 is what you'll get.
| >
| >
message
| >
| > | Thanks, Jim. I should have put that into my the list
that
| > I have tried.
| > | There are three settings in my BIOS for USB
activation:
| > Disabled, 1.1, and
| > | 2.0/1.1; it is set on 2.0/1.1
| > |
| > | "Jim Macklin" wrote:
| > |
| > | > Check the BIOS to be sure USB 2.0 is enabled.
| > | >
| > | >>
| >
| >
| >
 
G

Guest

Thanks, Robert. I appreciate the time you took to make the connection
between the two mobos.

I downloaded and installed all the drivers. Then I attached my USB2
external drive. The message popped up that it "would perform faster if it
were attached to a hi-speed port. Click here for a list of ports." I
clicked and it showed the 8 port USB hub but said "there are no hi-speed
ports" on this machine.

According to one MS KB article the enhanced USB driver is usbechi.sys
located in the Windows/system32/drivers directory. I have that file in that
directory. Somehow only the generic driver, usbhub.sys, gets installed. I
tried uninstalling the driver for the USB controller and updating the driver,
but Windows only seems to allow *.inf files to be selected to do that. I
can't attach the usbechi.sys file myself to be the driver, or at least my
knowledge fails me at that point.

I guess that means it's a Windows thing, but the KB articles I've managed to
find all say that simply installing SP1 or SP2 will solve the problem. And
as I've noted, I have SP2 installed and Windows update says everything is
just peachy on my system.

I guess the only way forward now is to pay for MS support and hope they know
what they're talking about.

Thanks for your effort!
 
D

David Vair

Make sure remove all references to anything USB that includes the host controllers and then let
Windows reinstall them after a reboot. Its the actual host controller that will specify whether its
USB2 or not.
 
J

Jim Macklin

I'd say your problem is hardware, more than software.



| Thanks, Robert. I appreciate the time you took to make
the connection
| between the two mobos.
|
| I downloaded and installed all the drivers. Then I
attached my USB2
| external drive. The message popped up that it "would
perform faster if it
| were attached to a hi-speed port. Click here for a list
of ports." I
| clicked and it showed the 8 port USB hub but said "there
are no hi-speed
| ports" on this machine.
|
| According to one MS KB article the enhanced USB driver is
usbechi.sys
| located in the Windows/system32/drivers directory. I have
that file in that
| directory. Somehow only the generic driver, usbhub.sys,
gets installed. I
| tried uninstalling the driver for the USB controller and
updating the driver,
| but Windows only seems to allow *.inf files to be selected
to do that. I
| can't attach the usbechi.sys file myself to be the driver,
or at least my
| knowledge fails me at that point.
|
| I guess that means it's a Windows thing, but the KB
articles I've managed to
| find all say that simply installing SP1 or SP2 will solve
the problem. And
| as I've noted, I have SP2 installed and Windows update
says everything is
| just peachy on my system.
|
| I guess the only way forward now is to pay for MS support
and hope they know
| what they're talking about.
|
| Thanks for your effort!
|
|
| "Robert Gault" wrote:
|
| > For what it is worth, Google shows several messages
linking the Acer
| > FC51GM to the Foxconn 6100K8MA-RS. The board uses an
nForce chipset.
| > Drivers can be had at
| >
http://www.foxconnchannel.com/service/downloads.aspx?Model=6100K8MA-RS&DownID=en-us0000004
| >
 
G

Guest

If that's the case then I should probably take Geeks up on their offer to RMA
the rig. That's depressing; I've got so many hours into this already.
Thanks for sticking around on the thread, Jim.
 
G

Guest

David, I did do that, I deleted everything that any reference to USB,
including the host controller, so that there was nothing still installed that
said USB. I then rebooted and had the same result: all USB references were
to a generic USB controller - and performed at 1.1 speeds.

That's what's so frustrating. The MS Knowledge Base articles say just what
you do: let the OS install the drivers. Even though I have SP2 Windows still
installs the generic 1.1 driver. I checked that I have the correct driver on
my disk: usbechi.sys, but Windows will only allow me install a *.inf file
when I try to upgrade the driver. It seems as if the OS just won't recognize
the hardware. The mfg of the rig, Acer, says they are all 2.0 ports. Could
it be a weird mfg error? Thanks.

Neige
 
G

Guest

Jim, I followed Rober Gault's advice earlier today and download the nVidia
nForce package of driver updates. I installed the newest ones, rebooted,
and still had the same problem. I am starting to feel like Sisyphus.

Thanks!
 
J

Jim Macklin

Could be the best option, that has to be your decision.

You're welcome

Jim
| If that's the case then I should probably take Geeks up on
their offer to RMA
| the rig. That's depressing; I've got so many hours into
this already.
| Thanks for sticking around on the thread, Jim.
|
| "Jim Macklin" wrote:
|
| > I'd say your problem is hardware, more than software.
| >
|
 
J

Jim Macklin

Good luck, whatever you do.



| Jim, I followed Rober Gault's advice earlier today and
download the nVidia
| nForce package of driver updates. I installed the newest
ones, rebooted,
| and still had the same problem. I am starting to feel
like Sisyphus.
|
| Thanks!
|
| "Jim Macklin" wrote:
|
| > I seem to remember that there were two or more different
| > chipset makers for USB 2.0, some don't quit met the
| > specification. You might try a program such as Sandra,
| > Everest or Bel Arc to see what chips set you have. Then
get
| > drivers written for that chipset.
| >
| >
|
 
K

Keith

Neige said:
If that's the case then I should probably take Geeks up on their offer to
RMA
the rig. That's depressing; I've got so many hours into this already.
Thanks for sticking around on the thread, Jim.
Click to expand...

Perhaps this is too obvious but are there any yellow exclamation marks in
Device manager.
 

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