USB problems with SP3


A

Andrew S.

I recently installed SP3 on my laptop and desktop computers. Since then, I
can not plug my iPod into either computer. I receive a "power surge on USB
port" error message.

Any ideas? Do I need new USB drivers? Should I go back to SP2 (my iPod
worked fine with SP2)? Thank you.
 
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T

Thee Chicago Wolf

I recently installed SP3 on my laptop and desktop computers. Since then, I
can not plug my iPod into either computer. I receive a "power surge on USB
port" error message.

Any ideas? Do I need new USB drivers? Should I go back to SP2 (my iPod
worked fine with SP2)? Thank you.

How new is your laptop? Did you ever install the Intel Chipset
software?

- Thee Chicago Wolf
 
A

Andrew S.

Both the laptop and the desktop are four years old. I never installed
chipset software. When they were running SP2, I did not have any issues with
the USB's and my iPod.

Xandros - thanks for the link. What is it?
 
R

R. McCarty

Any electrical device when first powered on experiences what is called
an "Inrush Current". This is a momentary spike that levels out. If your
PC's are four years old they both should have USB-2 and USB-1(.1)
controllers and hubs. Each controller and it's associated Hub(s) have a
bandwidth and power limitation. Hubs are limited to 500 mA's, it's this
value you're exceeding. What is important to know is whether the iPods
are USB2 or USB1 type devices. Also if they are USB-1 then you may
be able to re-allocate the loading of Hubs by moving other USB devices
to another USB Hub. This requires determining how USB devices are
connected with Device Manager and an alternate view. (Devices by
Connection, and expanding the Computer driver to reveal the PCI Bus,
then the USB Controller(s).

As to why this shows up after applying SP3, it's probably the drivers
for the system level USB components.
 
T

Thee Chicago Wolf

Both the laptop and the desktop are four years old. I never installed
chipset software. When they were running SP2, I did not have any issues with
the USB's and my iPod.

I have been seeing this issue on Dells that had never had the Chipset
Software installed, were on SP2 with USB working fine, and with SP3,
any USB device plugged in blue screens or errors. Installing the Intel
Chipset Software fixed it. Give it a shot:
http://downloadcenter.intel.com/fil...XP+Professional&lang=eng&strOSs=44&submit=Go!

You'll want to download the one that says: "INF Update Utility - Zip
Format"

- Thee Chicago Wolf
 
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A

Andrew S.

Wolf-

Installed the software you linked, but after rebooting, got the same message
when I plugged my iPod in.

Any other ideas?
 
T

Thee Chicago Wolf

Installed the software you linked, but after rebooting, got the same message
when I plugged my iPod in.

Any other ideas?

Sure. By chance, this is not the error you're seeing, is it?
http://support.microsoft.com/kb/945436

It's one of a few USB-related patched released after SP3 was
finalized. At the top of the page click view and request hotfix. Grab
it and see if it helps any.

- Thee Chicago Wolf
 
A

Andrew S.

Hey everyone - thanks very much for your suggestions. I appreciate the help!

I went by the Apple store today, and they got the same error as I did at
home. They swapped out my USB cable, and it works fine now.

Andrew
 
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T

Thee Chicago Wolf

Hey everyone - thanks very much for your suggestions. I appreciate the help!
I went by the Apple store today, and they got the same error as I did at
home. They swapped out my USB cable, and it works fine now.

Ha! I didn't think about the cable.

- Thee Chicago Wolf
 

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