USB 1.1 problem after upgrading to Windows XP

[Guest]

I decided to "upgrade" my sister's older Compaq desktop to from Windows 98SE
to Windows XP (what was I thinking?!?!) and have done so successfully with
one exception.... the 4 USB 1.1 ports (2 on front of case, two on rear) no
longer acknowledge ANY peripheral that's plugged into any of these 4 ports.
I've tried different peripherals and different usb chords - all to no avail.

I've been told by Compaq that the thing to do is to install a PCI USB 2.0
card to solve my whoes. I don't really want to install a PCI USB 2.0 card
since it would be sharing the same bus as the video card I recently installed
(advice to onlookers: don't make the same mistakes I've made....save yourself
the time and trouble and just UPGRADE THE MOTHERBOARD INSTEAD!!!).

I know that the 1.1 protocol means much slower speeds but I'd like to get
these ports working anyway, if that's at all possible. Any suggestions,
recommendations, ideas or information would be GREATLY appreciated. (Heck,
I'll accept crayon drawings on a napking at this point if it would resolve
this problem).

Thanks to all in advance.

Mark D.

 

[Guest]

Go to Start/Run, and type DEVMGMT.MSC , highlight the USB Hub device(s),
Action menu, "Uninstall", then restart Windows, to find the device drivers
again automatically.

 

[Wesley Vogel]

MULTIPOSTED in microsoft.public.windowsxp.setup_deployment

I do not have USB 2.0, I have 1.1. 1.1 is better than no USB.

There is a USB Troubleshooter in Help and Support..

If there is a problem with the USB host controller or the root hub, a USB
device might not work.
To check the status of these devices
1. Open Device Manager, Start | Run | Type: devmgmt.msc | Click OK.
2. Double-click Universal Serial Bus controllers.
3. Right-click the entry for your USB host controller, and then click
Properties.
4. Look in the Device status box to see if it mentions any problems with the
device, and then click OK.
5. Click USB Root Hub, and then repeat steps 3 and 4 for this device.

Device Manager Device Conflicts

<quote>
A black exclamation point (!) on a yellow field indicates the device is in
a problem state. Note that a device that is in a problem state can be
functioning.

A problem code explaining the problem is displayed for the device.

A red "X" indicates a disabled device. A disabled device is a device that is
physically present in the computer and is consuming resources, but does not
have a protected-mode driver loaded.

A blue "i" on a white field on a device resource in Computer properties
indicates that the Use Automatic Settings feature is not selected for the
device and that the resource was manually selected. Note that this does not
indicate a problem or disabled state.

A green question mark "?" in Device Manager means that a compatible driver
for this device is installed, indicating the possibility that all of the
functionality may not be available.
<quote>
From...
Troubleshooting Device Conflicts with Device Manager
http://support.microsoft.com/kb/310126

Explanation of error codes generated by Device Manager
http://support.microsoft.com/kb/310123

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

I decided to "upgrade" my sister's older Compaq desktop from Windows 98SE
to Windows XP (what was I thinking?!?!) and have done so successfully
with one exception.... the 4 USB 1.1 ports (2 on front of case, two on
rear) no longer acknowledge ANY peripheral that's plugged into any of
these 4 ports. I've tried different peripherals and different USB chords
- all to no avail.

Compaq has told me that the thing to do is to install a PCI USB 2.0 card
to solve my woes. I don't really want to install a PCI USB 2.0 card since
it would be sharing the same bus as the video card I recently installed
(advice to onlookers: don't make the same mistakes I've made....save
yourself the time and trouble and just UPGRADE THE MOTHERBOARD
INSTEAD!!!).

I know that the 1.1 protocol means much slower speeds but I'd like to get
these ports working anyway, if that's at all possible. Any suggestions,
recommendations, ideas or information would be GREATLY appreciated. (Heck,
I'll accept crayon drawings on a napkin at this point if it would resolve
this problem).

Thanks to all in advance.

Mark D.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

Mark,

I neglected to mention that I checked for updated drivers for my chipset
(SiS 530) and found that none were available for Windows XP (only for Windows
98 & 98SE). I suspect this is the source of the problem.

However, I will try your suggestion anyway...hey, it can't hurt (I hope).

Thanks for the advice.... I'll let you know if your suggestion works.

Regards,
Mark DiRollo

 

[panigrahy]

HI DUDE ..
USB 2.0 IS DOWNWARD COMPATIBLE WITH USB 1.1 ...
THUS WHAT I WUD ADVICE U TO DO IS DO TO TEH DEVICE MANAGER ...
START >> RUN>>DEVMGMT.MSC OR RT CLK MY COMP >> PROPERTIES>>
HARDWARE>> DEVICE MANAGER ..... GO TO USB CONTROLLERS >>
UNINSTALL ALL TEH USB ROOT HUBS ..... RESTART TEH SYSTEM WITH THE USB
PLUG N' PLAY DEVICE PLUGGED IN ...
TEH INF FILE S FOR THE USB DEVICE (USBPRINT....OR ....
USBMASSTORE.INF...PRECEDED BY THE USB.INF FILE FROM C:\WINDOWS\INF)
WILL BE PICKED UP AUTOMATICALLY ...
6 OUT OF 10 TIMES THIS WORKS

 

[panigrahy]

HI DUDE ..
USB 2.0 IS DOWNWARD COMPATIBLE WITH USB 1.1 ...
THUS WHAT I WUD ADVICE U TO DO IS DO TO TEH DEVICE MANAGER ...
START >> RUN>>DEVMGMT.MSC OR RT CLK MY COMP >> PROPERTIES>>
HARDWARE>> DEVICE MANAGER ..... GO TO USB CONTROLLERS >>
UNINSTALL ALL TEH USB ROOT HUBS ..... RESTART TEH SYSTEM WITH THE USB
PLUG N' PLAY DEVICE PLUGGED IN ...
TEH INF FILE S FOR THE USB DEVICE (USBPRINT....OR ....
USBMASSTORE.INF...PRECEDED BY THE USB.INF FILE FROM C:\WINDOWS\INF)
WILL BE PICKED UP AUTOMATICALLY ...
6 OUT OF 10 TIMES THIS WORKS

REGARDS
MAX

 

[Guest]

Max et al,

I tried your suggestion with one variation.... I started Windows XP in SAFE
MODE (press F8 repeatedly before the Windows XP logo appears on the screen)
and then went into the START menu>Settings> Control
Panel>System>Hardware>Device Manager. Expanded the UNIVERSAL SERIAL BUS
CONTROLLERS section, right clicked on each USB device/service and clicked on
UNINSTALL. Did these one by one then shut the machine down, plugged in the
printer, turned the printer on and then rebooted the machine with WINDOWS XP
IN REGULAR mode. Sure enough, XP recognized the printer and the USB
connection as well. Printer works fine now in ALL 4 USB ports.

IMPORTANT NOTE: After performing the above procedure I went back into the
device manager (see notes above) and found a NEW USB service had been added
to the Universal Serial Bus Contollers section: USB Printing Support. This
printing support service had not previously loaded/installed until I
performed the above mentioned procedure.

Thanks again to MAX ([email protected]) and the others who offered this
same suggestion which gave me the final "fix". My thanks also go out to
everyone else for taking the time to share their experience and suggestions.

Best Wishes,
Mark DiRollo