USB 1.1 problems after upgrading to Windows XP

[Guest]

I decided to "upgrade" my sister's older Compaq desktop from Windows 98SE to
Windows XP (what was I thinking?!?!) and have done so successfully with one
exception.... the 4 USB 1.1 ports (2 on front of case, two on rear) no longer
acknowledge ANY peripheral that's plugged into any of these 4 ports. I've
tried different peripherals and different USB chords - all to no avail.

Compaq has told me that the thing to do is to install a PCI USB 2.0 card to
solve my woes. I don't really want to install a PCI USB 2.0 card since it
would be sharing the same bus as the video and network interface cards I
recently installed (advice to onlookers: don't make the same mistakes I've
made....save yourself the time and trouble and just UPGRADE THE MOTHERBOARD
INSTEAD!!!).

I know that the 1.1 protocol means much slower speeds but I'd like to get
these ports working anyway, if that's at all possible. Any suggestions,
recommendations, ideas or information would be GREATLY appreciated. (Heck,
I'll accept crayon drawings on a napkin at this point if it would resolve
this problem).

Thanks to all in advance.

Mark D.

 

[Bob I]

Sounds like Compaq was telling you that the motherboard doesn't fully
support WindowsXP, and they aren't about to write new drivers to change
that position.

 

[Anna]

I decided to "upgrade" my sister's older Compaq desktop from Windows 98SE
to
Windows XP (what was I thinking?!?!) and have done so successfully with
one
exception.... the 4 USB 1.1 ports (2 on front of case, two on rear) no
longer
acknowledge ANY peripheral that's plugged into any of these 4 ports. I've
tried different peripherals and different USB chords - all to no avail.

Compaq has told me that the thing to do is to install a PCI USB 2.0 card
to
solve my woes. I don't really want to install a PCI USB 2.0 card since it
would be sharing the same bus as the video and network interface cards I
recently installed (advice to onlookers: don't make the same mistakes I've
made....save yourself the time and trouble and just UPGRADE THE
MOTHERBOARD
INSTEAD!!!).

I know that the 1.1 protocol means much slower speeds but I'd like to get
these ports working anyway, if that's at all possible. Any suggestions,
recommendations, ideas or information would be GREATLY appreciated. (Heck,
I'll accept crayon drawings on a napkin at this point if it would resolve
this problem).

Thanks to all in advance.

Mark D.

Mark D.:
I realize you've indicated that you "... don't really want to install a PCI
USB 2.0 card..." , but please reconsider. Working at USB 1.0 (1.1) speed in
today's environment comes close to being "cruel & inhuman punishment", even
when working with a presumably modest machine like your sister's.

As to your reluctance to add this type of card because "... it would be
sharing the same bus as the video and network interface cards I recently
installed", I really don't think there will be any significant negative
issues here. We've installed scores of these PCI USB 2.0 cards on a
multitude of older machines and I'm hard-pressed to think of a single case
where there was any negative performance issue involving the system as a
whole.

The cost of these cards are relatively modest so I assume that wouldn't be
an issue for you.
Anna

 

[Wesley Vogel]

MULTIPOSTED in microsoft.public.windowsxp.setup_deployment and
microsoft.public.windowsxp.help_and_support

I do not have USB 2.0, I have 1.1. 1.1 is better than no USB.

There is a USB Troubleshooter in Help and Support..

If there is a problem with the USB host controller or the root hub, a USB
device might not work.
To check the status of these devices
1. Open Device Manager, Start | Run | Type: devmgmt.msc | Click OK.
2. Double-click Universal Serial Bus controllers.
3. Right-click the entry for your USB host controller, and then click
Properties.
4. Look in the Device status box to see if it mentions any problems with the
device, and then click OK.
5. Click USB Root Hub, and then repeat steps 3 and 4 for this device.

Device Manager Device Conflicts

<quote>
A black exclamation point (!) on a yellow field indicates the device is in
a problem state. Note that a device that is in a problem state can be
functioning.

A problem code explaining the problem is displayed for the device.

A red "X" indicates a disabled device. A disabled device is a device that is
physically present in the computer and is consuming resources, but does not
have a protected-mode driver loaded.

A blue "i" on a white field on a device resource in Computer properties
indicates that the Use Automatic Settings feature is not selected for the
device and that the resource was manually selected. Note that this does not
indicate a problem or disabled state.

A green question mark "?" in Device Manager means that a compatible driver
for this device is installed, indicating the possibility that all of the
functionality may not be available.
<quote>
From...
Troubleshooting Device Conflicts with Device Manager
http://support.microsoft.com/kb/310126

Explanation of error codes generated by Device Manager
http://support.microsoft.com/kb/310123

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

I decided to "upgrade" my sister's older Compaq desktop from Windows 98SE
to Windows XP (what was I thinking?!?!) and have done so successfully
with one exception.... the 4 USB 1.1 ports (2 on front of case, two on
rear) no longer acknowledge ANY peripheral that's plugged into any of
these 4 ports. I've tried different peripherals and different USB chords
- all to no avail.

Compaq has told me that the thing to do is to install a PCI USB 2.0 card
to solve my woes. I don't really want to install a PCI USB 2.0 card since
it would be sharing the same bus as the video card I recently installed
(advice to onlookers: don't make the same mistakes I've made....save
yourself the time and trouble and just UPGRADE THE MOTHERBOARD
INSTEAD!!!).

I know that the 1.1 protocol means much slower speeds but I'd like to get
these ports working anyway, if that's at all possible. Any suggestions,
recommendations, ideas or information would be GREATLY appreciated. (Heck,
I'll accept crayon drawings on a napkin at this point if it would resolve
this problem).

Thanks to all in advance.

Mark D.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

I decided to "upgrade" my sister's older Compaq desktop to from Windows
98SE to Windows XP (what was I thinking?!?!) and have done so
successfully with one exception.... the 4 USB 1.1 ports (2 on front of
case, two on rear) no longer acknowledge ANY peripheral that's plugged
into any of these 4 ports. I've tried different peripherals and different
usb chords - all to no avail.

I've been told by Compaq that the thing to do is to install a PCI USB 2.0
card to solve my whoes. I don't really want to install a PCI USB 2.0 card
since it would be sharing the same bus as the video card I recently
installed (advice to onlookers: don't make the same mistakes I've
made....save yourself the time and trouble and just UPGRADE THE
MOTHERBOARD INSTEAD!!!).

I know that the 1.1 protocol means much slower speeds but I'd like to get
these ports working anyway, if that's at all possible. Any suggestions,
recommendations, ideas or information would be GREATLY appreciated. (Heck,
I'll accept crayon drawings on a napking at this point if it would resolve
this problem).

Thanks to all in advance.

Mark D.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[RalfG]

Did you acquire chipset drivers for the motherboard that is in the Compaq?

Those are required for windows to properly identify the hardware on the
motherboard. Compaq would have installed them for the original Win98SE but
you have to source them yourself for the new OS. Get the chipset brand and
version from the Compaq computer specifications and then go to the chipset
manufacturer's website (eg. Intel, Via, etc.) and download the appropriate
chipset driver.

 

[Guest]

Anna,

First, thank you for taking the time to respond. I also appreciate your
sense of humor... I think anyone who contemplates upgrading an older computer
must have a penchant for "cruel and inhuman punishment".

I've been reading a lot on the subject and I'm inclined to agree with your
advice to install a PCI USB 2.0 card. I failed to mention that the other
reason I wanted to enable the original USB 1.1 ports is the fact that there
are two of them built into the front of the Compaq's case. My sister is
disabled and somewhat challenged when it comes to "technology". So I thought
it'd be great to have these ports up front when adding ad hoc peripherals.
But, then again, I can also place a small usb hub right on top of the tower
and just connect that to one of the PCI USB ports.

Anyway, thank you again for your input and for sharing your experience. As I
said, this is looking like the easiest and best way to resolve my problem.

Best Wishes,
Mark DiRollo

 

[Guest]

Bob,

I believe you are right on the money in your assessment. My SiS 530
chipset's upgraded drivers are only available for Win 98 and 98SE. No XP
Drivers for this chipset.

Looks like the PCI USB 2.0 card is going to be my only way out.

Thanks for the info...

Regards,
Mark DiRollo

 

[Guest]

Ralf,

Thanks for taking the time to respond to my posting.

I failed to mention a VERY important part of the steps I've already taken
before I posted. I had already checked with SiS for my chipset (530) and
found that they do not publish drivers for Windows XP (only 98 and 98SE). So,
it's looking like I'll have to go with a PCI USB 2.0 card afterall.

Thanks again for the input.

Regards,
Mark DiRollo

 

[RalfG]

Some faint hope maybe? If the BIOS setting exists, try it.

http://support.microsoft.com/kb/297511

 

[Guest]

To Max et al,

I tried your suggestion with one variation.... I started Windows XP in SAFE
MODE (press F8 repeatedly before the Windows XP logo appears on the screen)
and then went into the START menu>Settings> Control
Panel>System>Hardware>Device Manager. Expanded the UNIVERSAL SERIAL BUS
CONTROLLERS section, right clicked on each USB device/service and clicked on
UNINSTALL. Did these one by one then shut the machine down, plugged in the
printer, turned the printer on and then rebooted the machine with WINDOWS XP
IN REGULAR mode. Sure enough, XP recognized the printer and the USB
connection as well. Printer works fine now in ALL 4 USB ports.

IMPORTANT NOTE: After performing the above procedure I went back into the
device manager (see notes above) and found a NEW USB service had been added
to the Universal Serial Bus Contollers section: USB Printing Support. This
printing support service had not previously loaded/installed until I
performed the above mentioned procedure.

Thanks again to MAX ([email protected]) and the others who offered this
same suggestion which gave me the final "fix". My thanks also go out to
everyone else for taking the time to share their experience and suggestions.

Best Wishes,
Mark DiRollo