USB 1.1 problems after upgrading to Windows XP

[Guest]

I decided to "upgrade" my sister's older Compaq desktop from Windows 98SE to
Windows XP (what was I thinking?!?!) and have done so successfully with one
exception.... the 4 USB 1.1 ports (2 on front of case, two on rear) no longer
acknowledge ANY peripheral that's plugged into any of these 4 ports. I've
tried different peripherals and different USB chords - all to no avail.

Compaq has told me that the thing to do is to install a PCI USB 2.0 card to
solve my woes. I don't really want to install a PCI USB 2.0 card since it
would be sharing the same bus as the video card I recently installed (advice
to onlookers: don't make the same mistakes I've made....save yourself the
time and trouble and just UPGRADE THE MOTHERBOARD INSTEAD!!!).

I know that the 1.1 protocol means much slower speeds but I'd like to get
these ports working anyway, if that's at all possible. Any suggestions,
recommendations, ideas or information would be GREATLY appreciated. (Heck,
I'll accept crayon drawings on a napkin at this point if it would resolve
this problem).

Thanks to all in advance.

Mark D.

 

[Wesley Vogel]

I do not have USB 2.0, I have 1.1. 1.1 is better than no USB. ;-)

There is a USB Troubleshooter in Help and Support..

If there is a problem with the USB host controller or the root hub, a USB
device might not work.
To check the status of these devices
1. Open Device Manager, Start | Run | Type: devmgmt.msc | Click OK.
2. Double-click Universal Serial Bus controllers.
3. Right-click the entry for your USB host controller, and then click
Properties.
4. Look in the Device status box to see if it mentions any problems with the
device, and then click OK.
5. Click USB Root Hub, and then repeat steps 3 and 4 for this device.

Device Manager Device Conflicts

<quote>
A black exclamation point (!) on a yellow field indicates the device is in
a problem state. Note that a device that is in a problem state can be
functioning.

A problem code explaining the problem is displayed for the device.

A red "X" indicates a disabled device. A disabled device is a device that is
physically present in the computer and is consuming resources, but does not
have a protected-mode driver loaded.

A blue "i" on a white field on a device resource in Computer properties
indicates that the Use Automatic Settings feature is not selected for the
device and that the resource was manually selected. Note that this does not
indicate a problem or disabled state.

A green question mark "?" in Device Manager means that a compatible driver
for this device is installed, indicating the possibility that all of the
functionality may not be available.
<quote>
From...
Troubleshooting Device Conflicts with Device Manager
http://support.microsoft.com/kb/310126

Explanation of error codes generated by Device Manager
http://support.microsoft.com/kb/310123

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Mario Schmidt]

I decided to "upgrade" my sister's older Compaq desktop from Windows 98SE to
Windows XP (what was I thinking?!?!) and have done so successfully with one
exception.... the 4 USB 1.1 ports (2 on front of case, two on rear) no longer
acknowledge ANY peripheral that's plugged into any of these 4 ports.

Did you also update to Serivepack 2? If not - do so. Also install all
other Windows updates from http://windowsupdate.microsoft.com/ EXCEPT
Media Player (That one really sucks).

 

[Guest]

Mario,

Thaks for taking the time to respond...

I've done all the updates possible...including the all important Service
Pack 2.

I suspect the source of the problem is my chipset (SiS 530) or, rather, the
lack of available Windows XP drivers for this chipset (they only publish
drivers for Windows 98 or 98SE).

I suspect installing the PCI USB 2.0 card is going to be "the fix".

Thanks again,
Mark DiRollo

 

[Mario Schmidt]

I suspect the source of the problem is my chipset (SiS 530) or, rather, the
lack of available Windows XP drivers for this chipset (they only publish
drivers for Windows 98 or 98SE).

The SIS 530 is VGA only! Please look for the "real" chipset used for
IDE, USB, Memory, AGP etc (south- & northbridge).

You still may have a look at http://www.station-drivers.com/page/sis.htm

 

[Mario Schmidt]

You may also try this:

http://www.pcchipsusa.com/usb/sis usb.ZIP

 

[Mario Schmidt]

http://www.usbman.com/Guides/SiS USB Tips and Tricks.htm

 

[Guest]

Mario,
What is this zip file (i.e. what does it do?)

Mark DiRollo

 

[Guest]

To Max et al,

I tried your suggestion with one variation.... I started Windows XP in SAFE
MODE (press F8 repeatedly before the Windows XP logo appears on the screen)
and then went into the START menu>Settings> Control
Panel>System>Hardware>Device Manager. Expanded the UNIVERSAL SERIAL BUS
CONTROLLERS section, right clicked on each USB device/service and clicked on
UNINSTALL. Did these one by one then shut the machine down, plugged in the
printer, turned the printer on and then rebooted the machine with WINDOWS XP
IN REGULAR mode. Sure enough, XP recognized the printer and the USB
connection as well. Printer works fine now in ALL 4 USB ports.

IMPORTANT NOTE: After performing the above procedure I went back into the
device manager (see notes above) and found a NEW USB service had been added
to the Universal Serial Bus Contollers section: USB Printing Support. This
printing support service had not previously loaded/installed until I
performed the above mentioned procedure.

Thanks again to MAX ([email protected]) and the others who offered this
same suggestion which gave me the final "fix". My thanks also go out to
everyone else for taking the time to share their experience and suggestions.

Best Wishes,
Mark DiRollo

 

[Mario Schmidt]

Mario,
What is this zip file (i.e. what does it do?)

Erm why don' t you just look into it? It' s the official SiS USB
Registry Hack-Fix which is recommended by SiS (but still does not always
help).

It is especially for the "device not recognized" problem you have.