upgrade req. Installer 3.1, Installer 3.1 won't install (KB893803v

G

Guest

Picture this:

I never managed to upgrade MS AntiSpyware (and today also failed installing
Defender 2) because during installation there was the request for Installer
3.1 but when I wanted to install Installer 3.1 from the MS website it refused
to install with the following error: KB893803v2
"Setup has detected that the service Pack version of this system is newer
then the update you are applying. There is no need to install this update"

???
 
D

Dave M

Check Msi.dll in your system32 folder for
Windows Installer Package 3.1 version2 (3.1.4000.2435) If you don't have
that installed (note the .2435) you can get it here:

http://support.microsoft.com/kb/893803/

At the same time I suggest you make sure you system is totally up to date
for all critical
updates by going to Windows Update and doing an express scan, and install
everything offered. There are many critical update pre-requisites for the
WD install.

Then get a new installation package download from:

http://www.microsoft.com/downloads/...e7-da2b-4a6a-afa4-f7f14e605a0d&displaylang=en

and save it to the desktop.

Close any open Internet Explorer and/or open Windows Defender windows.

Shutdown Real Time Protection in your Anti-Virus

Attempt the Defender install by double clicking on the saved desktop icon.

After installation remember to re-activate your Anti-Virus RTP.
 
G

Guest

Dave,

thanks for your effort, but the problem is that Windows Installer won't
install!

My version of msi.dll is 2.0.2600 but during installation I get the error
message I typed in my first mail (current version more recent the the one I
want to install)

There are also no critical updates (or any other) I didn't install.

I have similar problems with the File and settings transfer where a new
computer which is SP2 tells me the file version on the current computer
(supposedly SP4) is too old.

*sigh*

Regards,

Ivan
 
B

Bill Sanderson MVP

Just as an aside, the "files and settings transfer" mechanism is sensitive
to the level of the code for the FAST mechanism itself--it's important to
use the same version on both machines--make up a diskette with that on it
and use the diskette, rather than using the version in place--in this
situation. I've been through this myself, and the key is getting the same
FAST code running at both ends of the transfer, in addition to having the
backup file available.

I'm still thinking about your installer issue...

--
 
B

Bill Sanderson MVP

Can you try:

1) download fresh from:

http://support.microsoft.com/?id=893803

(unless you are sure what you have available to do the install is the same
code posted there)

2) uninstall Windows Installer 3.1 via control panel, add or remove
programs, Windows Installer 3.1

3) Install from the code downloaded in step 1, or what you already have
available.

See whether that helps.
 
G

Guest

Bill,
thanks for the help on the FAST. I thought the whole transer had to happen
by means of a diskette.
Now all I have to do is find a diskette-station and disks (I'm working on
21st century laptops ;).

Thanks again!

Ivan
 
B

Bill Sanderson MVP

Can't remember how that works--you might need a usb-floppy, or better a usb
key if that works.

The data file is always (in my experience anyway) way too big for anything
except a network or hard disk and network transfer, but the FAST stuff
offers to make the "wizard disk." and that's what you need, even though FAST
exists on both systems.
--
 
D

Dave M

Yeap Bill, sounds like a tough one, but I'm pretty sure not being at 3.1 v2
is the problem. I looked at the newsgroup site for MSI and couldn't spot a
fix, but it's supported by Install MVPs. Perhaps a posting over there is
in order, unless you can come up with a repair. I'd be hesitant to
uninstall his current then re-download without expert advice first. Anyway
the newsgroup for Discussions in MSI is:

http://www.microsoft.com/communitie...132-217a-45bc-9143-74a1acc9bec2&lang=en&cr=US
 
B

Bill Sanderson MVP

Worth a shot--they'll know far more than I do about this. Add or remove
programs doesn't have a repair or change/update option--just "support" which
takes you to a web site, and remove.

I believe I have done the remove and reinstall sequence on some machine in
the past--but I can't recall why--maybe a similar problem.

--
 
G

Guest

Well ... Windows Installer is not on the list of programs nor can it be found
under the "Add/Remove Windows components".
 
B

Bill Sanderson MVP

Gotcha. I won't be able to respond further 'til after 9 or so tonight--I
need to read back over the thread and think further on this, clearly!

If you haven't already posted the version of Windows and the service pack
level, please do that, if you have a chance.

--
 
G

Guest

Hi again,

I'm running XP Professional Version 2002 Service Pack 5 on a Dell Inspiron
5150
3GHz 512 Mb

BTW, the FAST option you recommended worked (apart from an error in the very
final stage). Thanks!

Installed Defender on the new computer and it's scanning as I type (but I
still would like the old computer in a safe way as well).
Thanks for your help, I really appreciate it!

Cheers,
Ivan
 
D

Dave M

I'm not sure you meet the Windows®Defender minimum system requirements for
that operating system:

Operating system: Microsoft Windows 2000 Service Pack 4 or later, or
Windows XP Service Pack 2 or later, or Windows Server 2003 Service Pack 1
or later.

I believe you'd have to upgrade it to XP / SP2
 
B

Bill Sanderson MVP

Hmm - some typos here.

Reading between the lines, this is what I think I am hearing:

You just did a move between Windows 2000 SP4 and Windows XP SP2.

The "old" machine is Windows 2000 SP4, and the new one is Windows XP SP2.

You are fine on the XP machine, but can't get the installer into place on
the Windows 2000 machine, with the various errors posted?


--
 
D

Dave M

Bill, Google XP Professional version 2002. I believe it is an old OEM
version designed to replace NT... :) Usually available on Ebay these days
for cheap.
 
G

Guest

Oops, forgot to check the "Notify me of replies" checkbox

There was never a Win 2000 on either machines. There were bought from Dell
in 2002 with XP Professional installed.

Bizarre thing was that I upgraded computer nr. 2 (the "new" computer) to
SP2, but I didn't do that immediately for computer 1 (the "old") because
there was several "non-mainstream" software on it and I didn't want to risk
problems. I did however have my automatic update switch on and when some
time later I finally decided to switch to SP2, I could no longer perform this
upgrade since. So it seems I got the "SP4" grade wihouth passing the SP2
stage.

It's a mess (and then I didn't even start on the problems with the NVidia
drivers - got a blue screen again today - on the "new" computer with
reference to some NV4 driver or so).

Anyway, think the easiest thing to do is to forget about the old computer's
hard-disk and just plug in one from another Dell that has other problems (bad
construction of the on/off button makes it sometimes impossible to power up
again unless you perform a rain dance while at the same time swing a dead
chicken above your head and recite the Kabbala).

Thanks for all your efforts guys. Remind me to buy you a beer the next time
you're in Leuven (Belgium).
Cheers,
Ivan
 
B

Bill Sanderson MVP

Well--I'm still slightly lost. SP2 is the newest available for Windows XP.
For Office, it depends on the Office version, and I'm not certain of the
answer, but for Windows--I doubt there will be an sp4 for XP, and SP3 is
still a year away--2H 2007.

That's why I'm confused.

Get SP2 on the old one, sometime when you've nothing else to do. If that
box that has the bad power switch runs XP, set it up with an autologon via
tweakui, and use Remote Desktop to make use of it.

On Nvidia--no direct experience, but lots of reports read. If on the latest
and greatest, back off a version. Consider going with the newest Microsoft
has WHQL'd rather than the bleeding edge ones direct from Nvidia.


--
 
B

Bill Sanderson MVP

And thanks for the offer--Tom Emmelot's a little closer physically, or plun,
but you never know...
--
 
G

Guest

About the SP: I'm typing what is printed black on grey in the Control Panel -
System window: Service Pack 5.

Final question: what do you mean by "WHQL'd"?

Cheers

Ivan
 
B

Bill Sanderson MVP

Hmm - you seem to have something which is impossible! At a command prompt,
when you type "ver" and hit enter, what comes back?

WHQL is Windows Hardware Quality Labs---so drivers that are certified as
passing this certification for your OS shouldn't blue-screen as often as
those which are not (!)

For example on this page:

http://www.nvidia.com/page/partner_certified_drivers.html

they are clear that 84.26 Quadro drivers are WHQL certified. There are
likely to be newer, beta, or not yet certified drivers at any given point
for a given product, if new drivers are still being produced for it.

--
 

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