Unrestricted access using Remote Assistance

[Chris Henderson]

I was wondering if you knew if there was a way or hack to turn off the
authentication on the client side and allow the administrator to connect
without getting the "Your network administrator would like to view your
screen" message" and again overried the message for full control.

Thanks in advance,

Chris

 

[Jeffrey Randow (MVP)]

Nope.. This is by design...

Jeffrey Randow (Windows Networking & Smart Display MVP)
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Remote Networking Technology Support Site -
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Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone

 

[Jim Hubbard]

Are these machines XP Home edition? As you probably know, XP Pro can accept
a connection with the proper account authentication.

You can detect the user authorization screens and use window detection and
sendkeys to simulate a user's response to the screens, but this will require
an additional app. This will also display the authorization screens - but
that should be OK since the users won't be there (as you stated in your
other post on this subject).

If you are actually looking for a way to look over a user's shoulder while
they work (without their knowledge), Remote Desktop is not the application
to use for that purpose.

Jim Hubbard

 

[Chris Henderson]

Hi Jim,

It's not a way to look over people shoulders as much as we currently have
this method and it will take some adjustment for our admins. RA is pretty
good for free though, I'll say that.

Thanks,

Chris

 

[Jim Hubbard]

RA is free now?

Hi Jim,

It's not a way to look over people shoulders as much as we currently have
this method and it will take some adjustment for our admins. RA is pretty
good for free though, I'll say that.

Thanks,

Chris

 

[Sooner Al]

Remote Assistance is built-in to the XP OS...Its free, you just pay for the OS...

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
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This posting is provided "AS IS" with no warranties, and confers no rights...

 

[Jim Hubbard]

My bad. I thought he meant Remote Anything.

I am used to referring to the XP remote capabilities as Remote Desktop.

 

[ben]

Remote Access and Remote Desktop are different functions.

 

[Steve]

Open Active Directory Computers and Users. If you go to
the Properties on any of your users click on the Remote
Control tab. Once there, uncheck the box that says
Requires Users Permission. Ok your way out. Now you'll
be able to monitor their Terminal Server session without
getting their permission.

-Steve

 

[Jeffrey Randow (MVP)]

Remote Assistance and Remote Desktop are two somewhat different
creatures...

Jeffrey Randow (Windows Networking & Smart Display MVP)
(e-mail address removed)

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Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone

 

[Jeffrey Randow (MVP)]

However, they will notice when you connect... (screen flicker and
momentary freeze)...

Jeffrey Randow (Windows Networking & Smart Display MVP)
(e-mail address removed)

Please post all responses to the newsgroups for the benefit
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[Jim Hubbard]

Remote Desktop and Remote Assistance are the terms used by Microsoft to
describe their remote access technology built into XP.

I am not sure what you are referring to by remote access.

 

[Jim Hubbard]

Right. It seemed to me that he wanted to combine the two somewhat. By his
posting he seemed to desire the login functionality of Remote Desktop by
simulating user activity with Remote Assistance.

He never answered my question to whether the machines to be controlled were
XP Home edition or not.

I am wondering why he isn't using VNC. If it's on a LAN, the speed is
acceptable - although it is lacking in some of Remote Desktops features like
drive sharing, sound redirection, etc..

 

[Chris Henderson]

Hi Jim,

These are all XP Professional machines. VNC's a great product but they dont
want to use it here due to the extra overhead and support issues.
What we're currently using is NetSupport wich allows multiple people to
connect remotely to a workstastion and control the workstation without any
prompting. User or console mode is the key here as we want to be assisting
people so they can view us. Remote Assistance is great with one exeption,
we dont want to have to wait on the user to give us permission to access
their desktop or gain full control over the desktop.

Chris

 

[Chris Henderson]

Again, this is not RDP I need to disable user permission on, it's Remote
Assistance.

Chris

 

[Jim Hubbard]

Hi Chris,

If you use ultraVNC (open source so that your company can be in complete
control), it comes with something called a repeater that allows many users
to connect to one desktop. Neither Remote Desktop or Remote Assistance
allow more than 1 user to connect to the client PC.

I support several small businesses myself and I can see why you may need
this type of functionality. I know you can relate when I say that some
users have the damnedest time doing the simplest tasks. It is just better
to do it yourself, when you can.

It seems you need to do 2 things.....

1) You need the PCs to check with a server to see if anyone is trying
to connect to it. If so, it should initiate a Remote Assistance connection
to the PC that is trying to communicate with (or take over) it.

2) All screens that require user interaction need to be intercepted and
need to have simulated user interaction. This will require stopping all
user input (VERY) temporarily while the input is done for the user.

What languages do you program in? I may be able to throw something
together for you. We are working on a similar solution.

Jim Hubbard

 

[Jeffrey Randow (MVP)]

Yep.. I was responding to Steve...

Unfortunately, it seems this behavior (in Remote Assistance) won't be
changed in the near term... Perhaps Longhorn...

Jeffrey Randow (Windows Networking & Smart Display MVP)
(e-mail address removed)

Please post all responses to the newsgroups for the benefit
of all USENET users. Messages sent via email may or may not
be answered depending on time availability....

Remote Networking Technology Support Site -
http://www.remotenetworktechnology.com
Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone

 

[Bill Sanderson]

It sounds to me as though the "offer remote assistance" mode of using RA,
which is available to users in a domain--might be what you are looking for.
Use that term to look it up in Help and Support.

 

[Chris Henderson]

We are using the Offer Remote Assistance mode and it works well but like I
mentioned, the end-user is prompted in order to give the client permission
to access their PC both initially and then for full control.

Chris

 

[Chris Henderson]

Hi Jim,

Unfortunatly I dont have much of a choice when it comes to using Remote
Assistance. I dont program either although I do some light scripting. It
was my lifes ambition to program but somehow I wound up working with this
network stuff ;-)

Chris