D. Harty said:
I have direcway 6000. I am not able to login to
mydirecway. I have contacted direcway support and they
checked my login name & password. They can login -- I
can't. They told me to go to microsoft support to have
them uninstall Internet Explorer then reinstall it. Can
anyone tell me where to go to have this done.
First eliminate any scumware.
See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm
Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If that doesn't fix it, method 2 in this article works on earlier versions
of Windows:
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/?kbid=318378
Make sure your anti-virus is turned off.
--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
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