Uninstall Fire Wall

J

James Bacus

I installed an etrust product [internet security suite 2]. I had to
uninstall then reinstall. A message said unable to uninstall firewall.
This is a package deal,Antivirus,Firewall,ect. It did uninstall
everything else. I tried there support site. No help what so ever. Is
there any way I can find, and remove the fire wall ?Thank You
 
S

Sharon F

I installed an etrust product [internet security suite 2]. I had to
uninstall then reinstall. A message said unable to uninstall firewall.
This is a package deal,Antivirus,Firewall,ect. It did uninstall
everything else. I tried there support site. No help what so ever. Is
there any way I can find, and remove the fire wall ?Thank You
Click to expand...

At one time (and it may still be the case) the etrust firewall was a
version of Zone Alarm. It will add a service that runs when the firewall is
active. It's very likely that the uninstall process for this program is not
able to stop the service so that a clean uninstall can take place. Consult
etrust's customer support but I believe you will need to stop the service
manually and then perform the uninstall.
 
C

Chuck Davis

Start the computer is in Safe Mode, the service should not be running, you
should then be able to uninstall.
Sharon F said:
I installed an etrust product [internet security suite 2]. I had to
uninstall then reinstall. A message said unable to uninstall firewall.
This is a package deal,Antivirus,Firewall,ect. It did uninstall
everything else. I tried there support site. No help what so ever. Is
there any way I can find, and remove the fire wall ?Thank You
Click to expand...

At one time (and it may still be the case) the etrust firewall was a
version of Zone Alarm. It will add a service that runs when the firewall
is
active. It's very likely that the uninstall process for this program is
not
able to stop the service so that a clean uninstall can take place. Consult
etrust's customer support but I believe you will need to stop the service
manually and then perform the uninstall.
Click to expand...
 

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