Unfortunately, Windows XP Fax has proven to be incompatible with many
common modems and drivers, particularly older ones, even if the
manufacturers claim they are "compatible" with Windows XP. Modem
incompatibility is not apparent during installation or the initial setup. It
only becomes apparent when you first try to send or receive a fax. The Fax
Service will dial or will answer an incoming fax but then fail with any of a
number of unhelpful error messages such as "Line is busy," "There is no
answer," or "Reception error." There will be nothing in Event Viewer to give
a clue as to where the problem might lie.
These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
List of certified modems:
http://www.microsoft.com/windows/ca...ryl2&pgn=01a642fd-2790-420f-90bd-85df6a377206
--
Archan Das
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
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