Unable to send all emails

[Christi]

Can anyone help me. I am using a laptop previously used by an ex colleague,
and am having problems sending emails to certain addresses. Although all
previous information was deleted I can only send emails to those addresses
that come up in the auto complete boxes, which appear to relate to the
previous user. If I manually add an email address it does not store in auto
complete, and I get the response none of your email accounts could send to
this recipient. I can't even reply to emails sent to me! If I try I get the
response relaying denied. I have checked all the settings and servers with
another colleague and everything seems fine

 

[Roady [MVP]]

Personally I would return the laptop to the IT department and ask them to
properly clean the laptop before handing it to me.
At the very least they should provide you a clean user account and mail
profile to work with.

To recreate the mail profile yourself see;
http://www.howto-outlook.com/faq/newprofile.htm