Unable to save a new document in Word or Excel

[Guest]

When I create a new document then go to save it, I go to the Look in: window
to find where I want to file to go and the hour glass just goes round and
round. It takes about 15 minutes for the window to finally open so that I
can locate the file I want my document to save. Please help!

 

[Shenan Stanley]

When I create a new document then go to save it, I go to the Look
in: window to find where I want to file to go and the hour glass
just goes round and round. It takes about 15 minutes for the
window to finally open so that I can locate the file I want my
document to save. Please help!

When was the last time you updated Windows XP?
(Patched it from www.windowsupdates.com that is..?)

 

[Guest]

It is done frequently but I cannot remember when the last time was as it is
my husbands machine.

 

[Iceman]

When I create a new document then go to save it, I go to the Look in: window
to find where I want to file to go and the hour glass just goes round and
round. It takes about 15 minutes for the window to finally open so that I
can locate the file I want my document to save. Please help!

If it takes 15 minutes for the programs to respond, then something is
definitely wrong.

Have you tried disabling your antivirus software while working in Word (I
assume you are not connected to the Net at the same time) or updating your
graphics display drivers?

Alternately, you can scan your computer for malware:

Ad-Aware http://www.lavasoft.de
Spybot S&D http://security.kolla.de
AVG free antivirus http://www.grisoft.com
Etrust/Vet/CA.online Antivirus scan
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Panda online AntiVirus scan http://www.activescan.com
Panda online AntiSpyware Scan
http://www.pandasoftware.com/virus_info/spyware/test/
Catalog of removal tools (1)
http://www.pandasoftware.com/download/utilities/
Catalog of removal tools (2)
http://www3.ca.com/securityadvisor/newsinfo/collateral.aspx?CID=40387
Troubleshooting guide to Windows http://mvps.org/winhelp2002/
Blocking Unwanted Parasites with a Hosts file
http://mvps.org/winhelp2002/hosts.htm
Links provided as a courtesy, read all instructions on the pages before
use.

 

[Guest]

I remembered how to solve the problem. I right clicked on My Computer and
left clicked on Disconnect Network Drive and disconnected a mapped drive that
was not currently available. Success!