Unable to install drivers from Kodak EasyShare Dock and Canon Scanner

[DaViD]

I hope someone can help me please....

Around the time of installing XP SP2 (last 5 days) onto XP Pro the
USB software to Kodak Easy Share and Canon CanoScan N1240U failed.
I'm not sure if SP2 was the source of the problem as my Kodak dock
worked after installing SP2 (albeit for a very short while!). All
USB Host controllers show up as working without conflicted.

I have remove the drivers (Both USB and Kodak/Canon), and
reinstalled with a clean system ie removed all start up programs
and non-Microsoft Services. Tried to installing the drivers in safe
and normal mode. The scanner reports that the toolbox software only
works with Canon Scanner and to install the correct Twain driver
(which I have tried to do), The Kodak dock when the share button to
press does nothing apart from flash its lights. Nor can the Kodak
EasyShare software my Kodak camera.

I have also removed all my USB devices removed the drives from
within Device Manager and rebooting with no change. I've removed my
USB2 card and rebooted and installed (4 other USB 1.1 being board
mounted, I've checked the driver and they are current), no change.
And cleaned out the registry to remove any traces of the Kodak and
Canon software before reinstalling.

Other USB devices work fine in the same ports, it world appear that
windows is just blocking both of these software drivers.

Can anyone help please, .or the next step will have to be a fresh
install onto a new hard drive.

If anyone can help, or offer guidance on what else I can do I would
be very grateful.

TIA


DaViD


*************************
Elwood Blues: It's a 106 miles to Chicago, we've got a full tank of
gas, half a pack of cigarettes, it's dark and we're wearing
sunglasses. Jake Blues: Hit it!
*************************

 

[Dick Kistler]

I hope someone can help me please....

Around the time of installing XP SP2 (last 5 days) onto XP Pro the
USB software to Kodak Easy Share and Canon CanoScan N1240U failed.
I'm not sure if SP2 was the source of the problem as my Kodak dock
worked after installing SP2 (albeit for a very short while!). All
USB Host controllers show up as working without conflicted.

I have remove the drivers (Both USB and Kodak/Canon), and
reinstalled with a clean system ie removed all start up programs
and non-Microsoft Services. Tried to installing the drivers in safe
and normal mode. The scanner reports that the toolbox software only
works with Canon Scanner and to install the correct Twain driver
(which I have tried to do), The Kodak dock when the share button to
press does nothing apart from flash its lights. Nor can the Kodak
EasyShare software my Kodak camera.

I have also removed all my USB devices removed the drives from
within Device Manager and rebooting with no change. I've removed my
USB2 card and rebooted and installed (4 other USB 1.1 being board
mounted, I've checked the driver and they are current), no change.
And cleaned out the registry to remove any traces of the Kodak and
Canon software before reinstalling.

Other USB devices work fine in the same ports, it world appear that
windows is just blocking both of these software drivers.

Can anyone help please, .or the next step will have to be a fresh
install onto a new hard drive.

If anyone can help, or offer guidance on what else I can do I would
be very grateful.

I don't know about the Canon situation, but the Kodak programs and
drivers don't always completely uninstall. You need to get into contact
with Kodak support to get the "real" uninstaller. They will send you a batch
file that will run all the uninstallers, then erase any uninstalled files.
This
should get the Kodak side of the equation clean for a complete reinstall.
You should also ask them about SP2.

Dick Kistler

 

[Kristi]

I don't know about the Canon situation, but the Kodak programs and
drivers don't always completely uninstall. You need to get into contact
with Kodak support to get the "real" uninstaller. They will send you a batch
file that will run all the uninstallers, then erase any uninstalled files.
This
should get the Kodak side of the equation clean for a complete reinstall.
You should also ask them about SP2.

Dick Kistler

now that you mention it, I believe there is such a thing for Canon, too, up
on their site.
hth
Kristi

 

[DaViD]

Thanks Kristi,
Tried it, now going for a full windows reinstall................,
(God and Country help me!!)

David

Kristi wrote:
|| Dick Kistler wrote:
||| ||||
|||| I hope someone can help me please....
||||
|||| Around the time of installing XP SP2 (last 5 days) onto XP Pro the
|||| USB software to Kodak Easy Share and Canon CanoScan N1240U failed.
|||| I'm not sure if SP2 was the source of the problem as my Kodak dock
|||| worked after installing SP2 (albeit for a very short while!). All
|||| USB Host controllers show up as working without conflicted.
||||
|||| I have remove the drivers (Both USB and Kodak/Canon), and
|||| reinstalled with a clean system ie removed all start up programs
|||| and non-Microsoft Services. Tried to installing the drivers in safe
|||| and normal mode. The scanner reports that the toolbox software only
|||| works with Canon Scanner and to install the correct Twain driver
|||| (which I have tried to do), The Kodak dock when the share button to
|||| press does nothing apart from flash its lights. Nor can the Kodak
|||| EasyShare software my Kodak camera.
||||
|||| I have also removed all my USB devices removed the drives from
|||| within Device Manager and rebooting with no change. I've removed my
|||| USB2 card and rebooted and installed (4 other USB 1.1 being board
|||| mounted, I've checked the driver and they are current), no change.
|||| And cleaned out the registry to remove any traces of the Kodak and
|||| Canon software before reinstalling.
||||
|||| Other USB devices work fine in the same ports, it world appear that
|||| windows is just blocking both of these software drivers.
||||
|||| Can anyone help please, .or the next step will have to be a fresh
|||| install onto a new hard drive.
||||
|||| If anyone can help, or offer guidance on what else I can do I would
|||| be very grateful.
|||
||| I don't know about the Canon situation, but the Kodak programs and
||| drivers don't always completely uninstall. You need to get into
||| contact with Kodak support to get the "real" uninstaller. They will
||| send you a batch file that will run all the uninstallers, then
||| erase any uninstalled files. This
||| should get the Kodak side of the equation clean for a complete
||| reinstall. You should also ask them about SP2.
|||
||| Dick Kistler
|||
|||
||||
|||| TIA
||||
||||
|||| DaViD
||||
||||
|||| *************************
|||| Elwood Blues: It's a 106 miles to Chicago, we've got a full tank
|||| of gas, half a pack of cigarettes, it's dark and we're wearing
|||| sunglasses. Jake Blues: Hit it!
|||| *************************
||||
||
|| now that you mention it, I believe there is such a thing for Canon,
|| too, up on their site.
|| hth
|| Kristi
|| --
|| Shuttle AN35N Ultra, XP2600Bart, 512mb, GeF4Ti4200, WinXP Pro SP2