Unable to do system restore

[Lorne]

Not sure if this is an XP or Office issue. Trying to install software
(Delphi 2009) it failed with an unknown error and I had to reboot. All my
office programs now failed to work with different error messages (not enough
memory, can't find fpsrvvtl.dll, can't initialise shared utilities, straight
to the error reporting window and others). All other software seems to work
fine.

Tried Office diagnostics - no problems found.

Tried switching users and everything worked for the other user on the
system.

Tried a system restore to yesterday which appeared to work until the
computer rebooted and I go the error unable to restore to 12 March.

Any ideas what could cause this? It seems odd that only office software is
affected and it works for other users so I assume some corruption in the
current user registry but why would system restore fail?

 

[Lorne]

Not sure if this is an XP or Office issue. Trying to install software
(Delphi 2009) it failed with an unknown error and I had to reboot. All my
office programs now failed to work with different error messages (not
enough memory, can't find fpsrvvtl.dll, can't initialise shared utilities,
straight to the error reporting window and others). All other software
seems to work fine.

Tried Office diagnostics - no problems found.

Tried switching users and everything worked for the other user on the
system.

Tried a system restore to yesterday which appeared to work until the
computer rebooted and I go the error unable to restore to 12 March.

Any ideas what could cause this? It seems odd that only office software
is affected and it works for other users so I assume some corruption in
the current user registry but why would system restore fail?

some more info:
1. System restore does not work to any recent restore point.
2. Office programs will not start in safe mode either.
3. Searching the net suggests that the problem is a corrupt user profile
which means that reinstalling office will not work. Any ideas how I can
isolate the corrupt bit and copy it from a working profile?

 

[David B.]

Have you created another profile and tested that theory?

 

[Jose]

Not sure if this is an XP or Office issue.  Trying to install software
(Delphi 2009) it failed with an unknown error and I had to reboot.  Allmy
office programs now failed to work with different error messages (not enough
memory, can't find fpsrvvtl.dll, can't initialise shared utilities, straight
to the error reporting window and others).  All other software seems towork
fine.

Tried Office diagnostics -  no problems found.

Tried switching users and everything worked for the other user on the
system.

Tried a system restore to yesterday which appeared to work until the
computer rebooted and I go the error unable to restore to 12 March.

Any ideas what could cause this?  It seems odd that only office software is
affected and it works for other users so I assume some corruption in the
current user registry but why would system restore fail?

System Restore is one of the things that malicious software will
attack to keep you from removing it (preventing you from going back to
a good date).

There is a file called fpsrvutl.dll that deals with FrontPage (fp =
FrontPage). Is that what you mean instead of fpsrvvtl.dll? I sure
hope so.

If a restore point was made while the system was infected - even
though you never knew about it until much later, the infection is in
that restore point and all others made after the initial infection.
Once you get this sorted out, you should consider deleting all restore
points prior to the infection and making a new one you know is good
(we can talk about that later).

Before trying to figure the other stuff, download Malwarebytes free
software, install it, update, and do a full scan.

Let MBAM clean things up and try your stuff again.

We can feel better if we know we are not working on a system with some
malware infection.

 

[Gerry]

Lorne

http://bertk.mvps.org/html/srfail.html

http://bertk.mvps.org/html/symantecdoc1.html


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Lorne]

Have you created another profile and tested that theory?

Yes, and have spent the best part of a day setting the new profile up to
work like the old having copied accross all files from the old profile
except NTUSER files.

All programs work in the new profile.

 

[Gerry]

Including System Restore Lorne?

--


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Lorne]

Including System Restore Lorne?

If I run system restore now will it remove the new profile I just set up?

 

[Gerry]

Lorne

Probably yes but create a new restore point before trying to revert
back. Doing that you can revert to your present arrangements if you do
not like what you find.

http://bertk.mvps.org/html/createrp.html


Are you using Norton?


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~