Outlook Unable to create appointments in Outlook 2003

[elaineo]

I am a software specialist in a medium sized law firm and have been investigating this issue off and on for several months but have not been able to find an answer.

We have users that have been occasionally experiencing problems creating appointments in Outlook. We began caching our Outlook files several months ago (we use Exchange 2007) and about about the same time started caching contacts for one of our other third party software programs. We also have other third party software that interact with Outlook mail and contacts.

I have not been able to come up with any reasons for this problem and was wondering if anyone else has experienced this issue and what they may have done to fix it. ANY help would be greatly appreciated, needless to say the attorneys that are having this problem are getting VERY frustrated and are demanding an answer.

Thanks!

 

[Mike the tech guy]

so you are using exchange in cached mode - do you use roaming profiles also? Have you tried turning cached mode off? Cheers.

 

[elaineo]

[font='Tahoma','sans-serif']You are correct; we are using Exchange in cached mode but not using roaming profiles. Unfortunately turning off the Exchange cached mode is not an option as it is up to our network people. For a short time we turned off the caching for the third party software but the problem persisted for some users.[/font]

[font='Tahoma','sans-serif'] [/font]

[font='Tahoma','sans-serif']I have tried to convince the network administrators that the problem is not caused by this third party software to no avail. I have compared the MS Event Viewer and software's logs and have found that MOST of the time there is a corresponding MS event but nothing in the software’s log. At this time I am trying to determine if other people have also had this occur on their system.[/font]



Thanks.