Unable to complete windows update

[TinMan]

I've got Windows XP Pro with a single user account that is an
administrator's account. This is the only user account that has ever been
setup and the only change that has been made to it was to password protect
the account. The computer has been running problem free from about 18
months.

I've done countless Windows Updates during that period of time. Suddenly
when I try to do an update (such as getting SP2) I get this message:

"To install items from Windows Update, you must be logged on as an
administrator or a member of the Administrators group. If your computer is
connected to a network, network policy settings might also prevent you from
completing this procedure. "

I am an administrator. I am on a home network behind a router with no
restrictions (I can do the updates from other computers).

What's going on?

Tin

 

[Rick \Nutcase\ Rogers]

Hi Tin,

See this link, where your problem is listed with several resolutions:
http://v4.windowsupdate.microsoft.com/troubleshoot/

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[TinMan]

Rick,

Thanks for the quick response, but it didn't work and I'm more confused now
then ever.

How did you find that link? I went to knowledge base and typed in my error
number (0x8DDD0002) and couldn't find anything as was the case with several
"key words".

Anyway, I'm not running a proxy server so I ignored the second half. I did
the permissions in the registry edit and it made no difference.

Any other ideas?

Tin

 

[Rock]

Rick,

Thanks for the quick response, but it didn't work and I'm more confused now
then ever.

How did you find that link? I went to knowledge base and typed in my error
number (0x8DDD0002) and couldn't find anything as was the case with several
"key words".

Anyway, I'm not running a proxy server so I ignored the second half. I did
the permissions in the registry edit and it made no difference.

Any other ideas?

Tin

You might want to post this question to the experts in the windows
update newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

In the interim see these links:
http://www3.telus.net/dandemar/wufix.htm

http://www.kellys-korner-xp.com/xp_abc.htm
Click on "w" and scroll down to windows update

 

[Rick \Nutcase\ Rogers]

Hi Tinman,

That site is linked to from the Windows Update site itself. Do you have a
Norton product installed?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[TinMan]

Norton System Works & Anti-Virus. Didn't look at em, cause it's never been a
problem before.

Disables NAV, no difference. Disabled Ad-Aware and no difference.

Tin

 

[Rick \Nutcase\ Rogers]

Hi,

It's not enough to just disable Norton, there is an additional registry
entry that must be removed in some cases. Though you are not running a
proxy, you still need to check the settings listed there, and add the links
to the trusted sites.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org