Turn Off reverts to Restart

K

Keith Hester

Microsoft XP Pro is installed on a new (2 years ago) PC. All Microsoft
updates have been installed without any problem... until now...

Whether this problem was influenced by yesterday's (March 13) Microsoft
update or not, I cannot say with certainty. But the problem occured shortly
after that update: "Turn Off" automatically reverts to "Restart."

Following a Microsoft suggestion, I unchecked "Automatically restart" (Right
click: My Computer | Advanced | Startup and Recover | System failures).
This action (upon attempting to "Turn Off") provides a blue screen "Stop
message" that provides the following:

Technical Information:

*** STOP: 0x0000008E (0xC0000005, 0x804F2F51, 0xF1FA07A8, 0x00000000)

Also being informed (also, by Microsoft) that Roxio Easy Creator 5 (I have
version 8) might be the culprit, I have uninstalled the Roxio program ---
with no effect.

Any advice would be appreciated.

Norman K. Hester
 
K

Keith Hester

Hi Will,

Thanks for this guidance. This is all very new to me, but I gather that
KERNEL_MODE_EXCEPTION_NOT_HANDLED
is merely a "translation" of the first code following STOP: (this statement
is not explicitly stated in the blue screen stop message):

Then, should I assume that the four codes within parentheses are the
"Parameter Descriptions?" If this is the case, the first code translates as
"A memory access violation occurred." No translation is offered for the
next 3 codes appearing within the parentheses.

I'm in a quandary as to just exactly how to proceed. And I keep wondering
whether this problem was (or was not) provoked by yesterday's 4 updates
(marked as successul) from Microsoft

N.K.Hester
 
K

Keith Hester

Hi Will...

Thanks again for your assistance. But, I feel my problem has now been
solved: simple expedient of deleting a lot of cache and temp files!

N.K. Hester
 

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