Trying to connect to remote computer

[Guest]

I have XP and am trying to assist 84 yr old mother-in-law with her computer.
She sends invitation, I accept but cannot connect because "host name not
resolved". She gets same msg when I asked her to assist me. Any
ideas/suggestions?

 

[Robert L [MVP - Networking]]

You may need to change the private IP to public IP. This search result may help,

remote desktopHow to fix the error "Remote Assistance connection could not be established because the remote host name could not be resolved"? ....
http://www.chicagotech.net/rdesktop.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
I have XP and am trying to assist 84 yr old mother-in-law with her computer.
She sends invitation, I accept but cannot connect because "host name not
resolved". She gets same msg when I asked her to assist me. Any
ideas/suggestions?