Access to Remote Assistant for XP Home

[Guest]

My mother has just got a computer at home (about 3000kms away) and she cannot
get her Help and Support Centre to open. Is there another way to access the
Remote Assistant so that she can send me an invitation so that I can help her
now and in the future? I had a look in the Windows directory but cannot find
the executable.

Thanks in advance for your help.

 

[Shenan Stanley]

My mother has just got a computer at home (about 3000kms away) and
she cannot get her Help and Support Centre to open. Is there
another way to access the Remote Assistant so that she can send me
an invitation so that I can help her now and in the future? I had a
look in the Windows directory but cannot find the executable.

Thanks in advance for your help.

You should fix the help and support center..
http://www.dougknox.com/index.html

And/or you can have her try:
Start button --> Run -->

%SYSTEMROOT%\system32\rcimlby.exe -LaunchRA

OK

Here's some more informatiuon on Remote assistance..

Overview of Remote Assistance in Windows XP
http://support.microsoft.com/kb/300546

Using Remote Assistance to Get Help When You Need It
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows XP
http://support.microsoft.com/kb/306556/

Start a Remote Assistance Session from Windows Messenger
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viaim.mspx

HOW TO: Provide Remote Assistance In Response to Windows Messenger
Invitation in Windows XP
http://support.microsoft.com/kb/306800/

HOW TO: Obtain Remote Assistance by Sending an E-mail Message in Windows XP
http://support.microsoft.com/kb/306757/

HOW TO: Provide Remote Assistance in Response to an E-mail Invitation in
Windows XP
http://support.microsoft.com/kb/306791/

Start a Remote Assistance Session by Sending a File
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viafile.mspx

Step-by-Step Guide to Remote Assistance
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rmassist.mspx

Provide Remote Assistance When Using a NAT Device
http://www.microsoft.com/windowsxp/using/networking/learnmore/tips/jackson1.mspx

There are other options.. Tight/UltrVNC or LogMeIn - etc.

 

[dwightschrute22]

I'd also reccomend Logmein. The free version should be enough for what
you're looking for. Hope it works out!