remote access problems

[Guest]

I am currently working overseas, my wife is having computer difficulty. I
think I know how to repair it, but if I can only gail access. She has sent
me an invitation for remote assistance (both through MSN Messenger and
Windows), when I accept it I get the following error message;

Remote Assistance connection could not be established because the remote
host name could not be resolved. Please try again.

Both computers are running Windows XP SP2, McAfee internet security (anti
virus, personal firewall and privacy service). I am connecting through a
wireless lan, she is direct through a cable modem. My question is, is there
anyway for me to be able to connect to her computer. Her problem may seem
small to most (as it is only a webcam), but I have 90 days left overseas (of
180) and would love to see my wife (even if only over the internet).

Thanks

 

[Robert L [MS-MVP]]

You may have two options. 1. Make sure she has the port 3389 open and you may need to modify the IP address for the invitation from private IP or public IP.

2. You both must be on-line using MSN messenger.

This link may help.

remote desktop How to fix the error "Remote Assistance connection could not be established because the remote host name could not be resolved"? ....
www.chicagotech.net/rdesktop.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
I am currently working overseas, my wife is having computer difficulty. I
think I know how to repair it, but if I can only gail access. She has sent
me an invitation for remote assistance (both through MSN Messenger and
Windows), when I accept it I get the following error message;

Remote Assistance connection could not be established because the remote
host name could not be resolved. Please try again.

Both computers are running Windows XP SP2, McAfee internet security (anti
virus, personal firewall and privacy service). I am connecting through a
wireless lan, she is direct through a cable modem. My question is, is there
anyway for me to be able to connect to her computer. Her problem may seem
small to most (as it is only a webcam), but I have 90 days left overseas (of
180) and would love to see my wife (even if only over the internet).

Thanks

 

[Guest]

We have tried the MSN online thing, How do I change the invitation from
Private to pubilc IP? This has been going on for about a month now. I have
asked out computer experts at my location (they said it is because of my ISP,
I don't believe them). That is why I am on this forum now. Is there anymore
information you need? I am willing to provide it.

 

[Guest]

p.s. I already did as the link suggested, I had her remove the router
completely from the system. She is connected directly to the internet
through the cable modem. Are there any other suggestions?

Thanks

 

[Robert L [MS-MVP]]

This how to may help.

Modify Remote Assistance Invitation
When trying to remote access a XP computer to offer a remote assistance, you may receive the "Remote Assistance connection could not be established because the remote host name could not be resolved". One way to fix this problem is modifying the invitation file ...

Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
We have tried the MSN online thing, How do I change the invitation from
Private to pubilc IP? This has been going on for about a month now. I have
asked out computer experts at my location (they said it is because of my ISP,
I don't believe them). That is why I am on this forum now. Is there anymore
information you need? I am willing to provide it.

 

[Guest]

Try using outlook via remote assistance, that finally worked for me tonight