remote assistance

[Guest]

I support clients using VPN's established through Sonicwall firewalls/VPN
devices. I use telnet and remote desktop to access client computers.

Occasionally I use remote assistance at these sites, to demonstrate software.

Today I tried to do this with a customer, but after opening my invitation,
the connection could not be established. I was able to run remote desktop on
the same PC.

Any idea what my issue is??

 

[AVEN]

I support clients using VPN's established through Sonicwall firewalls/VPN
devices. I use telnet and remote desktop to access client computers.

Occasionally I use remote assistance at these sites, to demonstrate software.

Today I tried to do this with a customer, but after opening my invitation,
the connection could not be established. I was able to run remote desktop on
the same PC.

Any idea what my issue is??

hmmm... this seems not a gr8 problem, try any possible remote support
application and see.

Anand V
+1-703-955-3656; extension : 4626