Remote Desktop blank screen

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Guest

Attempting to do Remote Desktop connection from a PC using XP-Home to a PC
using XP-Pro at employer's location through VPN tunneling connection. Using
Linksys
QuickVPN Client at XP-Home PC, Linksys router, DSL modem, into Bellsouth
network. Far end of VPN connection is a router within a corporate
network served by TimeWarner RoadRunner cable broadband.
The VPN connection establishes correctly. Using windows
Command Prompt, I can ping the target PC once the connection is established.
However, when I launch Remote Desktop
application with a known good username and password, the Remote Desktop
toolbar shows at top of my screen, but the remainder of my screen stays blank.
After 20-40 seconds, I get a notification panel indicating that the remote PC
is disconnecting, and the screen view changes from blank-with-Remote-Desktop-
toolbar back to my desktop. Other persons working from their homes using the
same VPN client and same target PC username/password do not have this
problem and can establish Remote Desktop without problem. This behavior
is the same whether I have my mcafee firewall enabled or disabled.
How to solve this problem?
 
This could be the MTU issue. This search result may help,

Troubleshooting terminal server issuesTroubleshooting Remote Desktop Connection. Black screen while connecting to TS. Cause: 1. MTU size may be too high. 2. you may have a print driver problem. ...
http://www.chicagotech.net/troubleshootingts.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
Attempting to do Remote Desktop connection from a PC using XP-Home to a PC
using XP-Pro at employer's location through VPN tunneling connection. Using
Linksys
QuickVPN Client at XP-Home PC, Linksys router, DSL modem, into Bellsouth
network. Far end of VPN connection is a router within a corporate
network served by TimeWarner RoadRunner cable broadband.
The VPN connection establishes correctly. Using windows
Command Prompt, I can ping the target PC once the connection is established.
However, when I launch Remote Desktop
application with a known good username and password, the Remote Desktop
toolbar shows at top of my screen, but the remainder of my screen stays blank.
After 20-40 seconds, I get a notification panel indicating that the remote PC
is disconnecting, and the screen view changes from blank-with-Remote-Desktop-
toolbar back to my desktop. Other persons working from their homes using the
same VPN client and same target PC username/password do not have this
problem and can establish Remote Desktop without problem. This behavior
is the same whether I have my mcafee firewall enabled or disabled.
How to solve this problem?
 
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